Nuvena L. Ward

****-* ***** ***** ******

Montgomery, AL 36106

Phone: 313-***-****

E-mail: aczb3t@r.postjobfree.com

Career Education

Oakland University, Rochester Hills, MI May 2008

Bachelor of Arts in Communications

Career Experience

Fortis College

Admissions Representative October 2015-March 2017

Enrolled over 50 students in a strict nursing program bringing in almost $50,000 per enrollment in company revenue

Conducted background checks, reference checks, group and one on one interviews, and participate in college recruiting

Assisted in planning and conducting staff/student events, including stand up meetings, and employee outings to encourage collaboration and update team on weekly goals

Performed administrative duties as it relates to enrollment paperwork including electronic filling and answering calls to help maintain confidentiality of student information

Conducted personal interviews to qualify candidates, present features and benefits of the program offerings

Assisted in the managing activities referrals and Personally Developed Referrals from all prospective students

Secure Health System-Lincare, Montgomery, AL

Insurance Coordinator July 2014- October 2015

●Created daily reports for about 100 patients by using Microsoft Excel to follow on referral documents such as authorizations, prescriptions and medical necessity forms

●Performed insurance verifications, authorizations and notifications daily to meet month end goals

●Provided effective communication by e-mail, phone, and fax to a large volume of patients, physician offices, and other Lincare centers on outstanding accounts

●Called referral sources and document information about the patient into a CPR +

●Referred patients to Lincare centers that aligns with their medical need; worked collaboratively with dietitians to impact patient enrollment

Hire Dynamics/Convergent, Montgomery, AL

Inbound Customer Service Representative February 2014-July 2014

●Offered payment plans including extensions and adjustments by reviewing billing information with customer

●Communicated with staff by phone and e-mail to retain customers

●Suggested options to save and manage money using the products and services from the company

Binson’s Hospital Supplies, Center Line, MI

Customer Service Specialist- Enrollment/Authorization Team June 2013-January 2014

●Introduced patients to diabetes services offered by answering questions and enrolling patients

●Conducted problem solving methods to obtain missing information for orders

●Worked on a team that generates 600-800 orders per day to warehouse for shipping

Wright & Filippis Central Supply, Rochester Hills, MI

Diabetic Customer Service Representative April 2008- March 2013

●Coached and counseled 14 customer service representatives under the direct supervision of the supervisor

●Maintained 85%- 100% call service level on all calls

●Trained new customer service representatives and provided tools that were required to achieve overall goals to become successful

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