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Health Care Customer Service

Location:
Ottawa, ON, Canada
Posted:
March 16, 2017

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Resume:

Ahmad Al-Rusasi

** ********* *****

Ottawa, Ontario K2G 6N5, Canada

Home +1-613-***-****

aczb3n@r.postjobfree.com

Executive Profile

Highly committed pharmacist with 25 years of broad experience in managed care / pharmacy benefit management, mentoring, teaching and training. Strong ability to safely and efficiently dispense drugs, error prevention and organizing projects to improve the quality of patient care. Solid knowledge of comprehensive pharmaceutical care procedures, with an ability to recognize therapeutic incompatibilities. Adept interpersonal and communication skills, with expertise interacting with consumers, medical staff and administrators. Proactive leadership in pharmacy business management including sales analysis and inventory control. Successful in managing time and prioritizing tasks.

Qualification Highlights

Performed all duties of licensed pharmacist, including dispensing therapy, maintaining patient record profile, and consulting with physicians and other health care providers.

Interpreted lab test results, collaborated with physician preceptor as needed, and identified and validated diagnosis.

Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.

Pioneered the development of patient counseling materials and correspondence with physicians and other health care providers.

Established and maintained excellent client relationships, providing pharmacotherapeutic expertise, consultation, comprehensive medication and disease management on a regular basis to several independent clients while focussing on patient-centred care.

Mentoring and new pharmacists/ pharmacy technicians, manage all pharmacy tasks including employees management, sales analysis and inventory control

Professional Background

Darras Drugs (Shoppers Drug Mart, Target and Ultra Care Pharmacy)), Ottawa, Canada July 2009 to Present

Staff Pharmacist

Serves patients by preparing medications; giving pharmacotherapeutic information to multidisciplinary health care team; monitoring patient drug therapies. Dispensing medications by compounding, packaging, and labeling pharmaceuticals. daily sales analysis and inventory control.

Established Methadone Maintenance Treatment (MMT) service.

Established comprehensive medication management service.

Participated in establishing specialty compounding service.

Al Noor & Union Drug Store, Amman, Jordan August 2008 to Present

Drug Information, Business Development and Regulatory Affairs Manager

Ensuring medication safety issues, adverse drug effects, and all other medication-related concerns, responds to health practitioners and medical representatives medical related inquires

Identifying and promising business opportunities, understanding the requirements and demands of business markets, charting new ways to explore and exploit markets and conceiving new products that would fetch more revenues.

Responsible for the submission of the registration dossier or Common Technical Dossier (CTD) for pharmaceuticals, medical devices and cosmetics. Communication and negotiations with the authorities to provide maintenance of marketing authorizations and are involved in the life-cycle management of a products.

Registered more than forty products between pharmaceuticals, medical devices and cosmetics

Created business alliance with more than twelve suppliers all over the globe.

Trained more than twenty-two medical representatives on product knowledge, selling skills and communication skills.

Delivered more than thirty presentation to physicians and other health care providers.

Carleton Place IDA Drug Mart, Carleton Place, Ontario, Canada July 2000 to August 2009

Senior Pharmacist/ Pharmacy Manager

Prepared medications as prescribed, detecting therapeutic incompatibilities, Compounded specialty formulas prescriptions. Controlled medications by monitoring drug therapies; advising interventions.

Provided Pharmacotherapeutic information by answering questions and requests of health care professionals; counseling patients on drug therapies.

Pharmacy inventory control and maintaining up-to-date records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory.

Implemented policies and procedures, supervised pharmacy students and pharmacy technician's, organizing and running monthly and annual meeting...Etc.

Conducted educational disease management clinic care days services such as, smoking cessation day, diabetes day, nutrition day, osteoporosis, and menopause days.

delivered presentations to local community groups in health and non-Health related issues.

Implemented the pharmacy's Methadone Maintenance Treatment (MMT) service and Comprehensive medication management service

Started specialty compounding services

Centre of Addiction and Mental Health (CAMH), The Province of Ontario March 2006 to August 2008

Trainer for pharmacists and physicians on Methadone Maintenance Treatment (MMT)

Training workshops for pharmacists and physicians on Methadone Maintenance Treatment (MMT)

University of Toronto / International Pharmacy Graduate Program (IPG), Ottawa, Ontario May 2005 to August 2005

Teacher/ Trainer

The IPG program at Faculty of Pharmacy, University of Toronto, provides academic modules and experiential learning necessary for internationally-educated pharmacists to gain enculturation to Canadian pharmacy practice and training for the purpose of meeting entry-level standards of practice for pharmacists.

Kent Medical Pharmacy, Ottawa, Ontario July 1994 to July 2000

Pharmacy Student/ Intern

Practiced under supervision of an OCP Pharmacist preceptor until become licensed pharmacist.

Hikma Pharmaceuticals, Amman, Jordan December 1992 to July 1994

Medical Representative

Perform Physicians and other health care professionals visits to introduce pharmaceutical products along with medical information.

Education

Master of Science, Pharmacy/ Pharmaceutical Technology June, 2015

Applied Science University, Amman, Jordan - Graduated with honor

Diploma, Regulatory Affairs of Pharmaceutical Products & Market Authorization November, 2011

University of Jordan, Amman, Jordan - The Course is designed as a postgraduate vocational diploma. It is intended to impart knowledge about the chemical, pharmaceutical, pharmacological, toxicological and clinical content of regulatory documentation and its evaluation. It is also to provide information on drug development, quality assurance and quality management, pharmaceutical law and on regulatory strategies.

Pharmacy Examining Board of Canada (PEBC) June, 1995

Pharmacy Examining Board of Canada (PEBC), Toronto, Ontario, Canada - PEBC is the national certification body for the pharmacy profession in Canada.

Bachelor of Science, Pharmacy June, 1992

Jordan University of Science and Technology (JUST), Irbid, Jordan - The B.Sc. Pharmacy is a five-year programme. JUST is one of the leading research universities in the Middle East.

Master Thesis

"INFLUENCE OF ETHANOL ON ACID RESISTANCE OF SOME ENTERIC FILM COATING POLYMERS." May 2015, 115 pages. The thesis to investigated under in vitro conditions the influence of ethanol on acid resistance of four commercially-available enteric polymers (Acryl-EZE, AQOAT, Hypromellose phthalate, and Sureteric ).

Honors

Distinguished Pharmacy Practice Award, Ontario Pharmacists Association (OPA), Toronto, Canada, May 2004 - This award is presented to a distinguished pharmacist for his/her outstanding commitment to delivering quality patient care and customer service, and for their lasting impact on patient outcomes or community health and wellness.

Honourable Best Pharmacist/ Technician Team, The Canadian Pharmacy Post, Toronto, Canada, June 2005

Licenses

Member, Ontario College of Pharmacist, Toronto, Ontario, Canada, Jul. 1999 - Good outstanding

Member, VP Of Good Pharmacy Practice Committee, Jordanian Pharmacists Association, Amman, Jordan, MAR. 1992 - Good outstanding

Affiliations

Member, Canadian Pharmacists Association (CPhA), Ottawa, Canada, Jul. 1999 to Dec. 2008

Jul. to Dec.

Member, Ontario Pharmacist Association (OPA), Toronto, Ontario, Canada, Jul. 1999 to Dec. 2008

Member, Ottawa Carleton Pharmacist Association, Ottawa, Ontario, Canada, Jul. 1999 to Dec. 2008

Member, American College of Clinical Pharmacy (ACCP), Washington, USA, January 2004 to January 2005

Member, Jordan Pharmacists Association, Amman, Jordan, MAR. 1992 - Vice president of Good Pharmacy Practice (GPP) committee

Training, Skills & Seminars

Workshop on Risk Management and Pharmacovigilance, Risk Jordan Food and Drug Administration (JFDA), Amman, Jordan, MAY 2016

Workshop on Registration requirements for biological and biosimilars drugs, Jordan Food and Drug Administration (JFDA), Amman, Jordan, APR. 2012

Patient Counseling and Communication Skills, Good Pharmacy Practice, Amman, Jordan, APR. 2011 to APR. 2012 - Delivered the workshops to Jordanian Pharmacists

Workshop on Pharmaceutical Registration Post Approval Changes (PAC), Jordan Food and Drug Administration (JFDA), Amman, Jordan, MAR. 2011

Workshop on Preparation of the registration Dossier (CTD), Jordan Food and Drug Administration (JFDA), Amman, Jordan, Sep. 2010

Workshop on detection and elimination of Counterfeited pharmaceuticals, Jordan Food and Drug Administration (JFDA), Amman, Jordan, November 2010

Workshop on Pharmaceutical Registration Requirements in Jordan, Jordan Food and Drug Administration (JFDA), Amman, Jordan, FEB. 2009

Obesity Management workshop, Ontario Pharmacist Association, Ottawa, Canada, March 2008

Psychiatric Patient Care workshop, Ontario Pharmacist Association, Toronto, Canada, April 2007

Methadone Maintenance Treatment " Train the Trainers" workshop, Ontario Pharmacist Association and CAMH, Toronto, Canada, MAR. 2007

Geriatric Pharmacist Preparation workshop, Ontario Pharmacist Association, Toronto, Canada, APR. 2006

Oncology Pharmacist Training workshop, Ontario Pharmacist Association (OPA), Toronto, Canada, April 2005

Specialty Compounding Techniques Certification, Professional Compounding Centers of America (PCCA), London, Ontario, Canada, April 2005

Asthma Wellness workshop, Ontario Pharmacist Association (OPA), Ottawa, Ontario, February 2004

Methadone Maintenance Treatment workshop for pharmacists, Centre of Addiction and Mental Health (CAMH), Ottawa, Canada, November 2003

Cardiovascular Wellness Workshop, Ontario Pharmacists Association (OPA), Niagara Falls, Canada, April 2002

Volunteer

Pharmajo Pharmacists Award Committee, Amman, Jordan November 2016 to Present

Vice President

Set rules, criteria, nomination forms and conditions to honour distinguished pharmacists.

The Faculty of Pharmacy, Zarqa University, Zarqa, Jordan September 2016 to Present

Member of the college board

Discuss and take decision on any issue related to the faculty of pharmacy

Good Pharmacy Practice Committee (GPP), Amman, Jordan August 2008 to Present

Vice President

Set Policies and procedure for GPP, prepare any useful articles related to pharmacy practice.

Several Universities, Jordan August 2008 to Present

Lecturer, Trainer

Lecturer and trainer on patient counseling, communication skills and pharmacy practice

Jordanian Pharmacists Association, Amman, Jordan January 2012 to May 2014

President of the Professional Committee for 2012 and 2014 Conference

Canadian Cancer Society, Ottawa, Canada February 2004 to August 2008

Public Speaker

Neo RO TV station, Ottawa, Ontario February 2005 to December 2005

Guest Pharmacist

King Hussein Cancer Hospital, Amman, Jordan June 2004 to December 2004

Professional Development Planner

Prepare a 55 pages plan to improve pharmacy practice for outpatients and inpatients.



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