Technical Support Customer Service

Ryan Pagan

Orlando, FL *****

*********@***.*** - 305-***-****

WORK EXPERIENCE

Human Resources Assistant

AON Hewitt - Orlando, FL - 2016-07 - 2017-01

Assisted employees of US Bank with the enrollment in and understanding of their benefits in an inbound call center environment. In this position, I primarily assisted bank employees with the administration of health insurance, life insurance, and retirement savings/401k benefits. Customer Service Agent

Convergys Corp - Jacksonville, FL - 2015-12 - 2016-05 A position in which I was contracted to provide banking support in a call center environment to customers of US Bank, a banking institution primarily located in the western half of the United States. Responsibilities included providing information related to checking and savings account balances, performing funds transfers, verifying cashier's checks, performing name and address verification for merchants, providing services related to loans, leases, and CDs, assisting with lien releases, and educating customers regarding general bank procedures and policies.

Technical Support Agent

Kelly Services - Orlando, FL - 2015-02 - 2015-09

A home-based position. I was contracted through Kelly Services to provide technical support on behalf of Apple Inc. to Apple's customers. I provided these customers with solutions to technical issues involving Apple's handheld devices.

Customer Care Agent

HigherOne Banking - Orlando, FL - 2014-11 - 2015-02 A seasonal, home-based position. I assisted university students with their online banking needs, including assistance with wire transfers, cash advances, merchant/student transactions, and day-to-day management of funds.

Customer Experience Agent

H2insight - Orlando, FL - 2014-06 - 2014-11

A work-from-home position in which I made outbound calls to Allstate insurance customers, surveyed them regarding their experiences with the agency, helped them take advantage of services offered by the agency, and updated their account information.

Captioning Specialist

Captel Service Specialists - Orlando, FL - 2013-04 - 2014-06 I captioned phone calls for the deaf and hard-of-hearing. Locksmith Dispatcher

Pop-a-Lock Locksmith Co - Orlando, FL - 2006-09 - 2007-10 I took calls from customers who had locked themselves out of cars and residences and dispatched mobile locksmiths to these locations.

Assistant Store Manager

Boomerangs Clothing - Orlando, FL - 2005-03 - 2006-04

-Maintained neat and aesthetically pleasing store environment.

-Handled customer inquiries and requests.

-Performed register duties.

-In charge of opening and closing the business.

EDUCATION

Associate of Arts in English Literature

University of Central Florida - Orlando, FL

2013

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