Customer Service Information Technology

Aaron Cooper

**** ********* **, ******: 216-***-****

University Heights, Ohio, 44118 *************@*****.***

Career Profile:

A very well rounded communicator with a vast amount of customer service experience. Considered to be a very passionate and reliable worker. Experienced knowledge in information technology. I am in search of employment with a company or organization with opportunity to advance my knowledge and expertise in the communication sector.

Professional Strengths:

Ability to work well in a team environment.

Creative, talented and quick learner

Expert knowledge of writing, editing, style and design angles of communication.

Personable and excellent presentation skills

Educational Summary:

Cleveland State University, Cleveland, OH

Bachelor of Arts in Communications May 2017

Minor: Communication Management

Technical Knowledge:

Knowledge of operating systems such as Microsoft Word, Microsoft Excel, PowerPoint and Access.

Professional Experience:

Flextronics /AT&T, Mayfield Heights, OH August 2015-Febuary 2017

Technician:

Experienced in device software recovery using data recovery tools

Providing technical instruction and direction to novice customers

Assessing needs of customers on individual basis in order to meet there needs and expectations

Performance rated upon customer service verbatim

Promoted from entry level to Assistant Manager in 6 months

Earned the customer service verbatim of the month (October 2016)

Achieved highest customer scores among region (August 2016)

Thompson Hine, Cleveland, OH August 2012-June 2013

Student Worker:

Filling and processing of confidential paperwork

Excel spreadsheet data entry

Outstanding work award

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