Network Engineer Customer Service

PR SHAH

***************@*****.*** 814-***-****

PROFILE

CCNA Certified with 4 years of experience in Networking and Security as a Network engineer with graduated in masters of Computer Science engineering. Looking for Network Engineer position opportunity.

Extremely adept at providing exceptional customer service in technical and diverse setting.

In-depth knowledge and experience in enterprise network system planning design, configuration and management.

Effective network troubleshooting and problem solving skills with software, server and hardware devices.

Solid skills in network integration with database system, web server, application server, and desktop applications.

Experience in network security and firewall configuration.

EDUCATION

Masters in Computer Science Engineering

Gannon University, Erie, PA, USA (GPA-3.43)

May-2016

Bachelors in Electrical Engineering

Gujarat University, INDIA (GPA-3.43)

June-2011

TECHNICAL SKILL

Data Plane : IPV4, L2 switching, NAT/Firewall, QoS, GRE and MPLS

Layer 3/4 : BGP, OSPF, LDP, UDP, SIP, VPN, DNS, DHCP

Layer 2 : Ethernet, HDLC, PPP, 802.1q, STP, RSTP, LACP, ARP

Languages : C and C++, TCL and 8085/86 assembly

Networking Tool : Solar-wind, Wireshark, Remedy

Operating System : Windows, Linux, Cisco IOS

PROFESSIONAL EXPERIENCE

Network Engineer – OITC, Hoffman Estate IL (June 2016 - Present)

Responsible for monitoring the Network performance based on company’s Service Level Agreement (SLA).

Documented the company’s design, implementation and troubleshooting procedures.

Configured VLANs with 802.1Q Tagging according to the Server team’s requirements.

Involved in troubleshooting of DNS, DHCP and other IP conflict problems.

Responsible for cabling and labeling based on day to day requirement and Racking & Stacking of various network equipment and made sure that there are no connectivity issues using ping and tracer.

Responsible for level 2 support of existing network technologies /services and integration of new network technologies / services.

Supported various LAN environments consisting of Cisco 6500 switches with Sup-720.

Designed and implemented Cisco 7500, 7200, 6500, 3600, 2600 Series routers in lab environment to reproduce various issues and test fixes for them.

Supported multi area OSPF implementations and Involved in configuration of OSPF Summarization.

Used various BGP Attributes and various Route-filters such as named Access-lists, Prefix lists, Route-maps to permit or deny routes and to change various attribute

Experienced in implementation and troubleshooting knowledge of protocols and technologies, especially in the following: BGP4, OSPF, IPv4, and Ethernet.

Configured Ether channels, Trunks, VLANS, HSRP in a LAN environment.

Configured STP for loop prevention and VTP for Inter-VLAN Routing.

Support Integrated firewall solutions for numerous client networks and enclaves

Oversaw numerous hardware upgrades, technical refreshes, and equipment migrations

Network Engineer – Accel Frontline Limited, India (July 2011 – Dec 2014)

Experienced in providing network support, installation and analysis for a broad range of LAN/WAN/VLAN communication systems.

Experienced in Switching, Routing, Networking and Cabling the Server.

Configuring RIP, OSPF, EIGRP, NAT and Static routing on Cisco series devices.

Involved in troubleshooting of DNS, DHCP and other IP conflict problems.

Hardware Skills for Computer Assembly and Disassembly, Hardware and software Troubleshooting, Operating System and Applications Software Installation.

Troubleshooting complex LAN /WAN infrastructure that includes routing protocols EIGRP, OSPF.

Responsible for performing administration on BGP, OSPF routing protocols.

Implemented route redistribution between OSPF and EIGRP.

Senior network engineer providing network and network security design, implementation, and level 3 escalation.

ENVIRONMENT

Cisco 3550/4500/6500 switches and Cisco 2800/2900/3900/7200/7600 routers, Cisco ASA, Checkpoint, WAN, LAN, OSPF, BGP, RIP, EIGRP, Access Control Server, VLAN, Trunk, Protocols, DHCP, DNS, Spanning tree

RELATED GRADUATE COURSE WORK

Embedded C Programming, Embedded System Design and Embedded Kernel

Data Integrity on Computer Networks, Internet Protocol, Wireless Networking, Network Infrastructure Architecture and Data Structures and Algorithms

Engineering Project Management

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