Administrative Assistant Customer Service
Resume:
Celia DeClet
Melbourne, Fl 32901
********@***.**.***
Qualifications Summary: Highly effective assistant working for top level executives in fast-paced environment. Strong organizational and interpersonal skills, including excellent verbal and written communication. Detail oriented, resourceful and able to multi-task effectively and with minimal supervision. Confident, poised and professional in interactions with individuals at all levels. Excellent telephone and customer service etiquette.
Professional Experience:
7/98 – Present Applied Financial Group – Woodbury, NY
Executive Assistant to the President/CEO
Performed all secretarial and administrative duties, Maintain and coordinate calendar and travel arrangements;
Assist in the hiring and training process of new personnel;
Process all new business related to employment benefits including but not limited to life, health, disability Insurance. Constant follow-up and service of new and existing client base of 700+.
5/88 – 7/98 Economic Group Pension Service, Inc. – New York, NY
Administrative Assistant
Performed all secretarial and administrative duties for 10+ Pension Administrators;
Excellent reception and meet and greet skills
Responsible for follow-up of 500+ clients;
7/86 – 4/88 Various Temporary Jobs
1978 – 1986 World Relief & Emergency Resettlement Services – New York, NY
Administrative Assistant/Resettlement Specialist
Worked through sponsoring agencies from multiple denominations in assisting the resettlement/reunion of refugees throughout the United States. Maintained files of some 1,200 refugees throughout the New York Metropolitan area who entered the US.
Communicated with US Embassies worldwide regarding specific cases and approvals;
Intervened in specific cases where legal or social standards might be breached
Authorized grants for medical, housing, emergency and other needs;
Maintained up-to-date knowledge of immigration issues through seminars, conventions, reading, etc., to properly advise parties.
Education:
1977 – 1978 Syracuse University, Syracuse, NY
Liberal Arts Studies
Computer Skills:
Microsoft Office, (excel, word, outlook), Lotus notes, Google mail, Internet;
Bilingual – English/Spanish
References furnished upon request
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