Customer Service Manager
Resume:
WESLEY TORRES
**** **** *** *******, **. *****
Phone: 407-***-****
E-Mail: aczazw@r.postjobfree.com
EDUCATION:
Professional Career Institute (PCA 620)
Business Administration, Catholic University of Puerto Rico.
Culinary Degree (Cum Laude) at the Orlando Culinary Academy, Le Cordon Bleu Culinary
Program.
LICENSED:
Licensed Professional Claim Adjuster (PCA 620) in Florida PROFESSIONAL SUMMARY:
Strong investigatory and statistical analysis skills
Strong understanding of insurance rules laws and regulations governing the claims process
Excellent Customer Service skills
Sales and Marketing experience
Knowledgeable in Excel, Power Point, Front page, Microsoft Access, Microsoft Word and
Publisher
Bilingual Spanish and English
PROFESSIONAL EXPERIENCES:
Metro-Dade Construction Orlando, Florida February 2015 - Present
Customer Service Manager
Responsibilities:
Generated sales and ensured to met and exceeded goals.
Inspected and estimated roofing, Plumbing, Walls and any remodeling and new constructions.
Hilton Garden & Homewood Suite(Kalsons Hospitality) Orlando, Florida August 2009 – December 2014
Food & Beverage Director for all their properties in Central Florida. Responsibilities:
Performed duties as an Executive Chef.
Inspected and audited banquet events to ensure accuracy and all details were within Hilton’s standards.
Developed menus, recipes, purchasing, and training.
Managed cost control for foods and beverages.
1
US Foodservice Lakeland, Florida November 2007 –
August 2009
Territory Manager
Responsibilities:
Managed accounts and developed businesses within the Hispanic sector and ethnic areas.
Sky Resort Management Orlando, Florida January 2004 – October 2007
Food & Beverage Director for all their properties in Central Florida. Responsibilities:
Some duties were performed as an Executive Chef.
Inspected banquets for small and large events.
Managed the Pizza Hut located inside the resort
Develop menus & recipes and purchasing.
2
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