Customer Service Representative

Muhtadi Shareef

Customer Service Representative

Union, NJ 07083

**************@*****.*** - 973-***-****

• Excellent working knowledge Microsoft Excel and Word

• More than 9 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Ability to up sale any customer

Synopsis of Achievements "Did so well at College, after graduation was offered a Teacher's Assistant position at institute".

Willing to relocate: Anywhere

WORK EXPERIENCE

Forklift Operator

Revolution foods - Edison, NJ - March 2012 to January 2016 Responsibilities

Received incoming trucks checked invoices to make sure incomimg product was accurate and not damaged and or correct tempature.

Logged invoice into system for purchase manager

Properly and safley functioned several diffrent fork lift machines including stand up and sit down Shrink wrapped and coumted pallets

Coumted warehouse inventory for purchase manager

Onloaded and loaded trucks with forklift of jack

Scanned incoming and outgoing product with gun

Maintained warehouse

Picked orders from warehouse inventory to be shipped Trained other associates on warehouse procedure

Gave orders to other employees in even that manager was busy or out Accomplishments

Warehouse was not walkable and could not count or find inventory. In 30 days I corrected that.

Skills Used

Certified forklift operator

Leadership

Intense work ethic

Extremely organised

Customer Service Representative

Red Tag Brand - Newark, NJ - 2004 to 2012

• Supervised 10 sales professionals covering the eastern seaboard.

• Excellent with online support and follow up • Effectively run call center

• Quickly and effectively solving customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Up selling, Rebuttal and teaching others how to do the same with customers.

• Getting employees to reach corporate goals successively

• Provided telephone, online and face-to-face customer service/support within high-volume call center

(handling an average of 95 calls/internet inquiries daily).

• Known for "can-do" attitude, flexibility and high-quality work Teachers Assistant

Red Tag Brand - Elizabeth, NJ - 2009 to 2010

Trained students how to effectively use Microsoft Office Word, Excel and Power Point EDUCATION

Associate of Political Science in Political Science Union County College - Cranford, NJ

2002 to 2004

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