Information Systems Desktop Support
Resume:
James Allen
Moundridge, KS 67107
**********@*****.***
EXPERIENCE
Technology Specialist – January 2015 to present
Associated Colleges of Central Kansas, McPherson, KS
Install and maintain server, firewall, data backup, network cable and access points.
Maintain or add user access to the network, email and other software for both instructors and students.
Work with the special education instructors to record and maintain educational recordings hosted on the cloud.
Coordinate with accounting for payments on items to maintain continuity and proper licensing. Software and hardware are evaluated on a continuing basis.
Update Apple and pc computers to the current operating system.
Database Maintenance and Support – July 2013 to December 2014
Kansas Wesleyan University, Salina, KS
Clean up the CX database for conversion to the new JX database for Institutional Advancement.
Problem solve and correct issues with donor accounting.
Create reports utilizing sql querying.
Support other departments such as admissions, registrar and others as needed.
Maintain and create web pages for the Office of Institutional Effectiveness.
Analyst/Programmer – February 2006 to July 2013
Associated Colleges of Central Kansas (ACCK), McPherson, KS
Problem solve the issues entered as help desk entries for both the admissions and development departments at six colleges.
Program in SQL for reports, queries, internet module and database maintenance.
Provided the programming for the data retrieval for Institutional Research at several colleges.
Troubleshoot programming issues in C and Perl.
Utilize Cognos adhoc report program.
Create and troubleshoot ACE reports.
Migrated and trained an admission and a development dept. move to Jenzabar CX system.
Maintain crons for automated processes.
Maintain software menus and their changes as needed.
Utilized Office Products, assisted user with issues, used Excel for import/export of data.
Information Systems Intern – September 2005 through February 2006
Hospira Corporation through Kelly Services, McPherson, KS
Set up work stations and laptops using Windows 2000 or XP.
Installed user specific software.
Set up unit at the user work area.
Troubleshoot and solve various requests for assistance on pc and data systems.
Computer Systems Management - July 1996 through August 2005
Superior Boiler Works, Hutchinson, KS
Maintained a variety of networks: NT4, Novel, SCO Unix,Windows 2000 and 2003
Create and maintain reports utilizing Crystal Reports and Relativity.
Created Excel reports for various departments.
Responsible for software updates and hardware maintenance and replacement.
Established and maintained Citrix communications between different locations.
Website developed, registered domain and maintained site.
Responsible for backing up and restoring data and files.
Other Work Experience
Provided technical assistance to co-workers
Computer and mathematics instructor at middle school and high school levels.
Responsible for PC lab scheduling, upgrading and assisting faculty.
Desktop and networking experience with Apple products.
Setup and repair of various printers, stand alone and networked.
EDUCATION
Friends University Masters of Managing Information Systems
Bethel College Bachelor of Science - Mathematics and Education
Hesston College Course Work - Novell networking and Windows NT networking
Otero Jr. College Associates of Arts
PROGRAMMING LANGUAGES
SQL Fortran Cobol Pascal
HTML C SQL Basic
NETWORKING
Novell Windows NT Windows 2000
Windows 2003
DESKTOP
Windows 7 Windows 8 Windows 10
Yosemite El Capitan
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