Customer Service Data Entry
Resume:
Shandra Fletcher
Houston, Texas 77019
SUMMARY OF SKILLS
Strong oral communications skills and the ability to interact in a clear and non-judgmental manner.
Strong organizational skills along with the ability to handle and prioritize tasks
Exceptional telephone etiquette and customer service skills
Ability to respect confidentiality of information
Ability to take responsibility for and follow-up on decisions made
Ability to work as part of a team as well as independently
WORK EXPERIENCE
August 2012- Present
Transporter Ben Taub Houston TX
Transports patients throughout the facility via bed, stretcher and/or wheel chair, maintaining proper safety and infection control methods, and ensuring that the patient is given the utmost courtesy and respect by utilizing good customer service skills and adhering to the Service First standards of behavior.
.Aug 11, 2009- July 21, 2012
Receptionist/Security Monitor Young Women of Character Houston TX
*Operation of multi-line telephone system
*Greet vendors, potential employees, residents and visitors
*Screen and direct incoming calls and take detailed messages as necessary
*Monitored security system (cameras)
*Provided access to facility to clients, visitors, staff and volunteers
Feb 2007- June 2009
Infant/Toddler Teacher Kids ‘R’ People 2 Houston TX
*Communicate effectively with infants, toddlers, their parents, and other staff.
*Provide quality, nurturing care to infants and toddlers enrolled in the program.
*Demonstrate skills to properly address developmental needs of infants and toddlers.
*Conduct and document developmental screenings and assessments of children.
*Maintain effective, working relationships with children, parents, and staff.
EDUCATION
Jack Yates High Schol Graduated 2008
SKILLS
Proficient in Microsoft Word, data entry, filing, word processing, internet, HIPAA Certified, Med iSOFT
REFERENCES AVAILABLE UPON REQUEST
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