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Customer Service Management

Location:
Lithia Springs, GA
Posted:
March 14, 2017

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Resume:

Anthony Brewer

**** ******** ****

Lithia Springs, GA

219-***-**** Mobile

Email: aczaoj@r.postjobfree.com

SPECIAL SKILLS AND EXPERIENCE

* ***** ********** ********** ** a Major Fabrication and Machine Shop

10 years Experience Customer Service( Business Professional, Retail, Call Center)

10 years Experience Windows ('95, '98, XP, NT, 2000)

5 years Experience Microsoft (Office, Suite, Word, Excel)

5 years Forklift Training - Certified through OSHA

5 years Experience as an Inventory/ Cycle Count Specialist

5 years Experience as a Quality Control Specialist

10 years Experience Class A CDL Driver (HAZMAT / Tanker endorsements)

8 years Experience Account Management

5 years Experience as a Collections Agent and Service Technician

2 years Experience in welding and fabrication

PROFESSIONAL EXPERIENCE

Cdl driver

J.B.HUNT 8/2014 TO PRESENT

Intermodal transport of rail containers via tractor trailer.

SENIOR WAREHOUSE ASSOCIATE

Parts and Repair Techical Services 6/2012 to 8/2014

Lead and trained personnel on proper shipping and receiving procedures for Foreign Military Shipments(FMS).

Maintained records of shipments using Excel.

Supervised the loading and unloading sensitive military equipment

Constant communications with Foreign military representatives regarding proper shipping documentation.

Facilitated freight movement via Defense Contract Management Agency(DCMA).

Implemented proper shipping codes for international Air Force and Naval shipments.

Class A CDL driver PB Industries 08-2008 to 6-2012 Class A transport of rail containers from Georgia to southeastern region.CDL Driver / Load Facilitator

Conway Freight; South Bend, IN 8/05 – 12/07

supervised the loading of trailers,estimating the length of trailer needed to house designated freight,management of hours needed to stay within federal motor vehicles regulations.

Proper completion of 8300 forms. Complete log books. performed complete pre-trip and post-trip operations.

Executed time management skills to maintain on time delivery to service centers. actively communicated with management on how to better on time percentage properly trained on loading,unloading,block and brace,and coding of hazardous materials,

C.I.C.S system trained for correct arrival and departure procedures.3 months training in hook/unhook of double and triple trailers and 4-point brake inspections. insured that b.o.l.'s matched freight loaded. double check that location of hazmat is marked on shipping papers. trained in proper use of loadbars, loadracks and dunnage.

Trained in backing,docking,and parallel parking of tractor-trailers. Insured that trailers were properly placarded for hazmat loaded on trailer.

Hostler certified.

Shipping/ Receiving, G.A.F. Materials Corporation; Michigan

City, IN 05/02 – 08/05

Shipping and Receiving Inventory Specialist

ISO 9000, 9001, 9002 Trained and Certified.

Shipping 100 - 180 outbound loads per day, and receiving 130 -200 inbound loads of raw materials and finished goods per day.

Inspected all finished goods and approved or denied finished goods for shipment.

Metal Cell Operator / Metal Finisher / Casting Operator;Howmet Castings Michigan City, IN 06/00 - 05/02

CNC Machinist, Operated Rollformers Automated and Manual Punch Presses,

Brake Presses, Automated and Manual Lathes.

Read Blueprints and Schematic Layouts for unfinished or raw materials

Removed Defects from Turbine parts with Kevex Nuclear metal scanning devices

Performed sonic measurements on airfoil parts

Operation of small, hand tools and measuring devices e.g. drills, saws, grinders, calipers, micrometers,protractors etc.

OSHA Certified Lift Operator: Clamp/ Barrell trucks, Cherrypickers/ Standing Forklifts, Grabber trucks

Material Handler/ Forklift Driver in a pick/ pack Warehouse

Receiving lead man for Heavy Traffic Warehouse

Auto weld operator/Sprague Devices CVC Michigan City,IN 02/98-06/00

Performed mig,tig,induction and autoweld operations on wiper motor parts

Received blueprint and gas metal arc training and certification

Collections Agent/ Service Technician, Rentway /Renters Choice; Michigan City, IN 09/97 - 02/98

Collected past due payments from customers by phone or in person.

Ran reports for delinquent accounts, store profit margin, damage loss, hard cards, and inventory

Up-selling new products and features to customers,by giving a detailed description of the products and explaining how cost effective and beneficial these products and services would be to the subscribers.

Driving to subscriber sites to carryout minor service calls, collections and product repossessions

Perform all product setup and preventative maintenance for home entertainments systems and home appliances.

I maintained a 95% customer closure rate of collections and delinquent accounts.

EDUCATION

Elston Sr. High School Class of ‘90

COMPUTER SKILLS

Windows 95, 98, NT, 2000, XP, Excel, WordPerfect, MS Word, Adobe

Acrobat Reader 6.0-8.0, AS400, I-3PL, CNC, Lotus Notes, MS Office, Email, Internet (Yahoo, AOL, Earthlink, MSN, Netscape and Explorer)



Contact this candidate