Customer Service Management

Hetvi Panchal

***-**** ********* ****** ************@*******.***

Halifax, NS B3K 2Z1 902-***-****

Objective: Seeking a position in the Office Management field

Highlights of Skills

Over 5 years’ experience in administration, HR, Supply Chain Management and Logistics.

Bachelor of Commerce

Outstanding ability to solve problems and get the job done.

Skilled at operating a computer.

Ability to respond to clients and anticipate their needs.

Have the ability to create a team that promotes working towards a common goal.

Strong leadership skills with the ability to multitask.

Eager to try new things and a quick learner.

Learn quickly and have good memory for details.

Work well within groups and independently.

Greet Clients/Customers in a friendly and welcoming manner.

Manage time effectively to meet deadlines.

Able to teach, help or explain the things to others.

Excellent Computer Skills such as Microsoft Office, ERP software, CRM, Tally ERP etc..

Excellent skills on Reports and task management

Can determine priorities and handle more than one task at a time.

Able to plan and organize my work.

Core Competencies

HR administration, Payroll Dept.

Warehouse Management

Inventory Control

Procurement planning

Shipping/Receiving.

Recruiting

Executive Assistant to director

Partner Management

Work Experience

Assistant Manager Feb 2013 - Oct 2016

Solid Tech India Computer Services Pvt. Ltd., Ahmedabad, India

Assisted with management of Human Resources, Supply Chain and provided executive support to Director of Operations.

Managed confidential HR reports related to Payroll, Recruitment, Relieve process for HR Management.

Produced confidential Management Report for Operations Director

Managed the entire process in the planning of procurement and supply chain activities, inventory control, logistics and distribution, ensuring effectively-functioning processes to avoid costly delays and lost opportunities.

Managed relationships with vendors, suppliers and contractors that facilitate smooth flow of services.

Handled purchase register, managing purchase requirement, procurement report updates as per requirement with the help of Tally ERP 9.

Trained staff for Procurement with help of Tally ERP 9.

Supervised Partner Relationship Management to subcontract work outside of companies’ scope (parts and skills)

Managed the CRM online portal that included data on subcontractors, vendors, customers and all employee,

Provided ideas to CRM team to develop according to senior’s needs/requirements for CRM management.

Provided CRM training to new staff as well as higher authorities as and when required.

Prepared customer policies and staff processes for different departments, i.e. Purchase, Service Delivery, Response Center, Human Resources, Sales, etc.

Created Power Point presentations as and when required. (When our seniors want to have brief idea about the procedure of all the departments.)

Maintained tasks lists, calendar and management reports for Operations Director.

Sales Supervisor / Customer Service Supervisor Sep 2009 - Aug 2011

Select Service Partner, Cafe Ritazza, London, UK

Attended to customers' queries and concerns.

Worked as Cafe Barista.

Operated cash register in the checkout counter, handled customers' payments, and issued receipts - Worked alongside store cashiers and relieved them during their breaks.

Import/Export & Logistics Coordinator Asst. May 2008 - Jul 2009

RAAJRATNA FASTNERS PVT. LTD., Ahmedabad, India

Handled entire accounting activities.

Was responsible for all documentation of imports and exports.

Was responsible for all documentation of logistics.

Assisted in purchase & sales order to manager.

Was responsible for all administration activities.

Import/Export & Logistics Coordinator Asst. Feb 2007 - May 2008

HIGHWAY SAFETY SYSTEMS PVT. LTD. & DAISSUN HIGWAY APPURTENENCES PVT. LTD., Ahmedabad and Gandhinagar, India

Handled entire accounting activities.

Was responsible for all documentation of import and exports. Responsible for all documentation of logistics.

Assisted in purchase & sales order to manager. Responsible for all administration activities.

Handled entire Production Supervision of 25 staff

Counted raw materials inventory daily and completing scrap transactions to reconcile daily.

Checked on equipment and supply needs daily.

Ordered supplies and tools when needed weekly.

Educational Qualification

Bachelor of Commerce 2007

Gujarat University, Ahmedabad, Gujarat

Certifications

Going Extra Mile Award and Certificate Jul 2015

Willing to work in multi departments in the same company

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