Information Technology Customer Service
Resume:
Objective
Utilize my knowledge and experience in mortgage processing, originating, and information technology in the mortgage industry. Utilize my skills in a challenging and rewarding business environment while completing Miami Dade College in a computer information technology degree.
Skills & Abilities
Mortgage professional with a 15-year career covering loan origination, processing, QC, IT, and client/customer service. Thorough knowledge of foreign national, conventional, FHA, VA, and TRID guidelines. Proficient with lexis-nexis, Kroll FactualData, public databases for verification. DU, LP, FHA Connection, Calyx Point, and Encompass. Possess excellent interpersonal, analytical, communication, and computer IT skills and knowledge.
Experience
Call Center Loan Processor
ZocaLoans - miami, fl
January 2016 - June 2016
Spoke with prospective clients in a high volume call center where clients applied for a $500 to $1500 unsecured personal loan. Closed 10 to 30 loans and made outbound calls to over 150 clients per day. Number one producer month over month in terms of closed loan volume and best loan performance or lowest default percentage.
Residential Mortgage Loan Processor
Totalbank - miami, fl
October 2015 – January 2016
Processed residential mortgage loan submissions from loan officers and prepared for submission to the underwriting department utilizing Lexis-Nexis, Kroll FactualData, and other verifications. Foreign national purchases were the majority of overall loan volume. Performed all essential processing duties from appraisal order, title order, income and asset piece evaluation and TRID disclosure compliance. Once the loan is received back from underwriting, communicated conditions to brokers and loan officers depending on retail or wholesale channel and collected conditions for re-submission back to underwriting. Once clear to close performed QC pre-closing duties and turned over to the closing department.
Processor / IT / Executive Office Assistant
Bankers Mortgage Group, Hamilton, PRMG – Weston, fl
January 2013 – November 2013
Performed initial phone call to clients from lead source to generate 1st 1003 with credit pull to evaluate / email purchase pre-approval letters for real estate agents and their clients or structured refinance loan options for current homeowners utilizing FHA, VA, conventional, and HARP loan products. Locked loans, submitted full loan packages to processing, obtained conditions for loans in processing pipeline and helped process / clear loans in underwriting pipeline for faster CTCs. Also used extensive computer knowledge in setting up office networks and other IT duties as needed to troubleshoot / optimize systems as needed.
Loan Coordinator / Post Closing / QC
Resmac, inc – sunrise, fl
August 2010 – November 2012
Responsible for sending complete, compliant FHA, VA, conventional loan applications and all applicable legal disclosures for borrower signatures to be obtained by loan officers. Received new loan submissions and reviewed for completeness and compliance before distributing to underwriting department. Helped clear warehouse line conditions to expedite line liquidation and save on interest payments to warehouse lender.
Loans Officer / Sr. Loan Processor
Prestige home mortgage, llc – owings mills, md
May 2001 – May 2009
First 4 years acted as a loan officer which included marketing and selling to potential clients every type of mortgage loan product, and pre-approved purchase loans for real estate agents. Last 4 years worked as a salaried loan processor. Duties included structuring, submitting, closing, and auditing FHA, VA, sub-prime, and conventional loans. Pre-approved and structured for new LO’s highlighting selling points on refinance transactions and generated compliant disclosures.
Education
miami dade college – computer information technology
2015 - Present
References
Tayiba Nasim – totalbank residential loan department manager
305-***-**** Cell
ileana cruz – Totalbank wholesale account executive
305-***-**** Direct
dean adler – prmg Branch owner
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