Customer Service/ supervisor/ lead

Rene Vilches

**** ******* **** *****, *** Diego, CA 92173

Cell: 619-***-****

aczaja@r.postjobfree.com

Objective

Position in warehouse/ Warehouse Supervisor

Professional Summary

Responsible supervisor with over 12 years' experience in retail environments. Experienced retail professional with 12-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability. Seeking supervisor position in retail . Friendly Head Cashier experienced in leading large teams with exceptional skill as a trainer, leader and project manager. Outgoing Head Cashier with exceptional interpersonal and communication abilities. 2 years' experience in sales and customer service. Seeking to build on acquired professional skills in leadership position. Head Cashier skilled at increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Proficient manager and leader with strong communication, interpersonal and planning abilities.

Skills

Exceptional interpersonal communication

Client account management

Effective leader

Staff training/development

Consistently meet goals

Efficient multi-tasked

Product development

Customer service-oriented

Organized

Strong written and verbal communication skills

Customer relations expertise

Stock management

Team leadership

Store opening/closing procedures

Reliability

Interpersonal ability

Bilingual Spanish/ English

Work History

Shipping lead, 12/2013 to 06/2016

Genco - Fed ex – Reno, Nevada

Initiated roll out of new enterprise software solution for sales reporting.

Partnered successfully with Fed ex to produce shipping in bound.

Spearheaded cross-functional initiative to achieve great customer service.

Strengthened company's business by leading implementation of 5s.

Worked directly with clients and management to insure and to achieve good relations.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Managed shipment schedules to maximize productivity and cut costs.

Assigned shipments to carriers in the centralized database.

Supervisor, 02/2013 to 08/2015

Home Depot – Reno, Nevada

Assigned appropriate manufacturing supervisor, assembler and operator duties.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Managed documentation of and training on production procedures and work instructions.

Addressed all personnel issues promptly and professionally.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Worked directly with employees and managers to achieve great results.

Developed and rolled out new policies.

Responsible of 14 people during the day of work.

Navy Aps, 08/2006 to 07/2012

Security for the Navy on port

Warehouse assembler and in charge of paper work

Work directly with the navy and the customer to custom made parts and assemble lines and air supplies

Assemble pipes on docking and material as needed

Work directly with manager and finish everything on time

Biotix Inc, 05/2001 to 08/2006

In charge of fixing and producing LDS pack for the navy and hospitals

Manage documents and reviving product

Lead shipping and in charge of 8 people

assigned shipment to carriers in the central database and paper work on orical

Impute data on data base and work fed ex and ups system

Education

High School Diploma: 1998

Montgomery -

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