Manager Project

Senior Project and Program Manager

Business-savvy project management professional with experience in delivering large scale or multiple projects in application development or managed services solutions, end-to end, through the lifecycle, ensuring the project is completed on time and within budget, developing IT strategy and roadmap for the project with large, cross-functional team in Agile and Waterfall methodologies.

Project Management

IT Project Lifecycle

Value-added Leadership

Project Planning /Scheduling

SDLC

Stakeholder Management

Scope Management

Business Analysis

Client Management

Change Management

Software Estimation

Vendor Management

Risk Management

Requirements Analysis

Cross-functional Supervision

Contract Negotiation

Technical Supervision

Business Development

Earned Value Analysis

Systems Engineering

Pre-Sales (RFI, RFP, RFQ)

Project Budgeting

Test/QA/Rollout/Support

Resource Management

End-to-End Delivery

Quality Assurance and Control

Performance Management

Professional Experience

Senior Project Manager / Program Manager

MassMutual Life Insurance Company / KForce, Springfield, MA Feb’16 – Present

Key Contributions:

Gathering requirements, managing multiple work requests for BAU delivery with business, IT and vendor

Managing a critical Infrastructure and Workplace solutions project on correctly identifying the location of a 911 call from any endpoint and facilitate quick emergency help

Managed and delivered SAP 2016 year end upgrade successfully

Managed the turnaround of a highly complex custom built troubled SharePoint migration project for Retirement Services and delivered all three phases with great success

Managed and delivered a 3rd party system upgrade integrated with the reinsurance platform successfully

Project Manager

The Hartford Insurance Group / Wipro, Hartford, CT Sep’14 – Jan’16

Key Contributions:

Managed Personal Lines Security and Compliance project to implement processes and controls by

1.Leading internal reviews, audits and testing processes to identify, mitigate and remediate all known and potential security risks associated with the protection of enterprise-wide information, IT assets and critical infrastructure from internal and external sources and have a robust Incident Response System to respond to all such threats

2.Establishing standard procedures, policies and controls related to information security and ensuring ongoing compliance with industry standards

Managed timely delivery of a MBM vendor transition by using best processes and practices

Managed a large project on the improvement of publishing system architecture to make output changes flexible and transform customer experience by simplifying and redesigning paper and electronic records

Managed and delivered Agency Billing Invoice project successfully

Senior Project Manager

Nortel Networks / Ravenbeck Telecommunications, India Nov’13 – Aug’14

Key Contributions:

Led the team responsible for technical solution design of wireless products in a GSM network and overseeing the technical integration issues of different products installed by Nortel Networks, e.g., Switching System, Data System (GPRS) and associated VAS (Value Added Service) equipment like IN

(Intelligent Network), OTA (Over the Application), CVRS(Central Voucher Resource System) with customer and internal technical team of sub-vendors

Handled customer interactions, bettered network performance and met the SLA of contract agreement

Project Manager / Delivery Manager / Account Manager

CSC Mar’01 – Feb’13

Key Contributions:

Managed multiple projects and program in all phases of SDLC in application development, infrastructure and managed services environment

Interfacing with customer and stakeholders at senior leadership level in multiple international locations

Creation of Project Management Plan, Requirements Traceability Matrix (RTM), Risk and Issue Register, Business Continuity Plan and other project artifacts like scorecards and dashboards

Created project and program schedule to track actual vs. budgeted cost and effort until closure

Earned Value Analysis and reports for stakeholders, senior management and internal team

Implemented CMMi practices from a day-to-day management perspective

Projects handled in CSC

eMEDlink® (Healthcare), Denmark Oct’12 – Feb’13

Key Contributions: Project Manager

Reverse engineered the prototype of telemedicine platform with the team to understand the modules and develop the product development strategy on a broader scale

Built a cross functional project team and managed the project in agile

Zurich DE ASP III Migration (Enterprise General Insurance), Switzerland, Germany Feb – Sep’12

Key Contributions: EGI Transition Manager

Managed the migration and maintenance of 170 applications in EGI portfolio (300+ applications from EGI, Life and ECM domain) transitioned from Germany

Built the team from scratch (SMEs, Developers, Analysts, etc.), managed knowledge transfer, project priorities and schedule, tracked the processes reporting status to all stakeholders

State Farm Insurance BIS Implementation (Property & Casualty Insurance), USA Aug’11 – Jan’12

Key Contributions: Portfolio Manager for BRP, FSSC and GDSC domains

Defined scope of the project with focus on deliverables and due dates, overcoming obstacles to ensure 100% on-time delivery to avoid penalty while maintaining client satisfaction

Developed the implementation strategy for maintenance and enhancement of applications, documented business and functional requirements following mandated documentation templates

Worked successfully with client and third party vendors at senior and executive management level, helped team members develop business knowledge and prepare application documentation

AXA nbA Life 2012 and nbA Annuities - Life Insurance, USA Oct’09 – Aug’11

Key Contributions: Application Development Project Manager

Led a team of 35+ developers and project managers for multiple projects like FINRA, Sub-Payments etc.

Timely delivery of assignments to the customer ensuring all work was completed to the specifications as per the project and program plan in coordination with PMO

Remediated issues and developed out of the box solutions to maintain customer expectations

Grew the team size by acquiring new businesses from client

PALIC Self Service Portal and I/O Workbench (Life Insurance), USA May – Sep’09

Key Contributions: Project Lead / Manager

Requirement gathering and validation, and development of a self-service portal for Pan American Life Insurance customers to manage their life insurance contract

Enhancing the performance of I/O Workbench system by optimizing the source code

Single POC for schedule maintenance, delivery, review of deliverables and status reporting, deployment and production support

RBS Application Source Code Migration to ClearCase (Banking & Insurance), UK Oct’08 – May’09

Key Contributions: Technical Coordinator

Managed multiple groups, application owners, Center of Excellence team and the ClearCase support team to complete migration of the application source code from non-standard platforms like CVS and PVCS/VM to ClearCase on Windows (Royal Bank of Scotland standard tool for configuration management) ahead of schedule with savings of more than 50k pounds

Agency Link Services (Property & Casualty Insurance), USA Mar’01 – Oct’08

Key Contributions: Programmer, Module Leader, Project Leader, Delivery Assurance Manager, Project Manager, Configuration Manager, Onsite-Offshore Coordinator

Played various roles in Development and Services team in onsite-offshore model. Established Services team from scatch and helped it grow to a headcount of 40 people

Led a large team on multi-year projects in all phases of SDLC in insurance functions New Business, Inquiry, Endorsements, Notice of loss, Information Ordering and Policy Administration

Instrumental in developing product architecture and continuous product enhancement model

Clients Served: Hastings Mutual, Frankenmuth Mutual, Unitrin, Global Liberty, Builder’s Mutual, Companion, Chubb Insurance, Michigan Miller, Mutual of Enumclaw, Cumberland etc.

LOBs Served: Personal Auto, Homeowners, Watercraft, Commercial Auto, Commercial Package Policy, Business Owners’ Policy, Worker’s Compensation, Excess and Surplus Lines

Programming Consultant

Ericsson Communications / Leosoft Consultants, India May – Sep’00

Key Contributions: Resource Planning Management System

Website layout, workflow, database and architecture design, development (ASP2.0, Oracle 8.0.5, Javascript, VBScript), implementation, maintenance and enhancement, content and overall management

Programmer

Leosoft Consultants, India Apr’98 – Feb’01

Key Contributions: Sales and Inventory System and Automation of a restaurant’s operations

Overall conceptualization, database and architecture design, development(Visual Basic 6.0 and MS

Access), implementation and enhancement of the product

Education and Technical Proficiencies

Project Management Professional (PMP) – PMI

Certified Software Quality Analyst (CSQA) – QAI

Certificate In General Insurance (INS 21,22,23) – AICPCU

Diploma in Advanced Computing – Center for Development of Advanced Computing

Bachelor of Engineering, Electrical Engineering – Bihar Institute of Technology

Technical Skills

Microsoft Project, Microsoft Office, Microsoft Visio, Sharepoint, HP QualityCenter, HP Service Manager, PPM,

Clarity, Oracle, SQL Server, Access, VB.Net,ASP.Net, PL/SQL, Java, JavaScript, .Net Framework, Subversion, Cruise Control, IBM Rational ClearCase, XML, XSLT

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