Rhonda L. Abraham
Akron, Ohio 44320
aczagx@r.postjobfree.com
Customer Service Professional
Significant Customer Service experience in various fields. I have exemplified an outstanding work ethic requiring expertise in verbal and written communication and Microsoft Office products Word, Excel and Outlook. Detail- oriented and highly effective with significant experience in a fortune 500 company. I am a team-player with strong customer service skills who has been recognized for ability to meet and exceed quality productivity standards and to multitask in a fast paste environment. With these skills I would be an asset to any company.
Comprehensive Pain Management Specialist (June 1, 2016 to present)
Clinical Receptionist Akron, Ohio
The purpose of this position is to greet the patients, prepare them for their visit with the physician or treating professional by checking patient in for their doctor’s appointment, inform the patient of any co-pay that is owed, and collect this amount at the time of visit, complete paperwork required for their doctor visit, update patient demographics in the computer system, and verify patient’s insurance. Once the information is completed the Clinical Receptionist informs the medical staff the patient is ready to be seen.
Cardinal Health Company (November 3,2014 to January 29, 2016)
Patient Account Resolution Representative/Insurance Verification Representative Twinsburg, Ohio
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and Durable Medical Equipment services by acting as a liaison in problem solving, research and problem/dispute resolution verify patient’s insurance.
Summa Health System/Crystal Clinic Orthopedic Center (August 29, 2011 to October 6, 2014)
Registration Front Desk Specialist ACH, ED, Akron, Ohio
Acted as initial contact for any/all Patient Access services including, but not limited to: Scheduling of procedure, pre-admission data collection; impatient admission/updating and ongoing maintenance of inpatient bed/patient census activity; obtaining pre-certification/verification of insurance and identified patient financial information; collecting co-pay and process receipt and providing financial counseling/ customer service support e.g., establish payment plan; initiate care assurance and worker’s comp ‘applications,’ etc.
Department of Veterans Affairs (December 5, 2010 to May 6th, 2011)
Medical Support Assistant Cleveland, Ohio
Incumbent is responsible for the processing of hospital admissions, registration of patients; entering workload data and validation. Verifies patients address, telephone and responsible caregiver upon admission to unit. Assures accuracy and completeness. Continually monitors patient flow, identifies existing and potential problems areas or delays in processing a veteran’s medical care request. Records and relays messages and/or redirect calls as necessary. Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff etc., or refers to other resources for difficult questions or concerns. Serves as coordinator for questions including interpretation of policy relating to provision of medical services, patient rights, responsibilities, and dental/nursing home/ medical eligibility for care. Researches problems and/or reviews issues and requests related to information regarding provisions for medical care, eligibility, etc.; clarifies issues and evaluates the need for additional information. Ensures the data base integrity but monitoring for accuracy and completeness, all systems of data entry and collection; this includes current software as well as future updates and revisions. Processes admissions and transfers into the medical center.
Allstate Insurance Company (1993- December 3,2010)
Senior Customer Report Administrator/Supervisor Hudson, Ohio
Responsible for supporting internal customers gathering and completing routine initial Auto, Homeowner, Boat, recreational vehicles and Personal injury loss reports, including inbound calls within a call center environment. Responsible for the initial claim loss report for all inbound calls.
Handle an average of 50 inbound calls and set up 35 initial Auto, Homeowner, Boat, recreational vehicles and Personal injury claim loss reports per day
Provide a customer base calling from all states in the USA including Hawaii and Alaska as well as Canadian provinces
Provide high quality customer service using MS Word to draft claim letters, Outlook to respond to letters and e-mails from claim adjustors, agents and managers and Excel to log and track daily claims and numbers
Received several compliment letters from Allstate customers for providing excellent customer service in resolving claims issues
Selected for a special one-year assignment as a Promise Line Assistant with the responsibilities including answering miscellaneous calls that came from customers, agents, the Market Claims Office, and supervisors: Setting up claims: time keeping and sending information to employees regarding claims
Assist with training and mentoring new employees
United States Army (1987-1992)
Unit Supply Specialist Germany and Fort Ord, California
Served as a supply specialist both copying data and compiling records and supply reports tabulated and posted inventory records for the military troops and battalion and distributed supplies to the troops and military personnel.
Education/ Professional Development
University of Akron (1980-1983)
College of Education Completed 3 years toward Bachelor degree in education
Accomplishments
1995 Employee of the Month
1998 100% Perfect Quality Reviews for a 12 Month period
2000 Perfect Attendance for a 12 Month period
2003 Employee of the Month
2006 Mentoring Program
2007 Mentoring Program
2011 Star Customer Award Winner
Special Skills/Attributes
Leadership Skills
Ability to acquire and apply knowledge rapidly
Strong Organizational Skills
Detail Oriented
Team Player
Able to Multi-task
Volunteer Experience
Junior Achievement Academic Program
Akron Public Elementary Schools Read to Me Program
Ronald McDonald House
Boy Scouts of America Planning Committee
Girl Scouts of America Planning Committee
West Akron Baseball League Team Mom
Akron Public Schools Parent Teacher Association (PTA)