Post Job Free

Resume

Sign in

Customer Service Professional

Location:
Akron, OH
Salary:
14.00
Posted:
March 14, 2017

Contact this candidate

Resume:

Rhonda L. Abraham

**** ******* ******

Akron, Ohio 44320

330-***-****

aczagx@r.postjobfree.com

Customer Service Professional

Significant Customer Service experience in various fields. I have exemplified an outstanding work ethic requiring expertise in verbal and written communication and Microsoft Office products Word, Excel and Outlook. Detail- oriented and highly effective with significant experience in a fortune 500 company. I am a team-player with strong customer service skills who has been recognized for ability to meet and exceed quality productivity standards and to multitask in a fast paste environment. With these skills I would be an asset to any company.

Comprehensive Pain Management Specialist (June 1, 2016 to present)

Clinical Receptionist Akron, Ohio

The purpose of this position is to greet the patients, prepare them for their visit with the physician or treating professional by checking patient in for their doctor’s appointment, inform the patient of any co-pay that is owed, and collect this amount at the time of visit, complete paperwork required for their doctor visit, update patient demographics in the computer system, and verify patient’s insurance. Once the information is completed the Clinical Receptionist informs the medical staff the patient is ready to be seen.

Cardinal Health Company (November 3,2014 to January 29, 2016)

Patient Account Resolution Representative/Insurance Verification Representative Twinsburg, Ohio

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and Durable Medical Equipment services by acting as a liaison in problem solving, research and problem/dispute resolution verify patient’s insurance.

Summa Health System/Crystal Clinic Orthopedic Center (August 29, 2011 to October 6, 2014)

Registration Front Desk Specialist ACH, ED, Akron, Ohio

Acted as initial contact for any/all Patient Access services including, but not limited to: Scheduling of procedure, pre-admission data collection; impatient admission/updating and ongoing maintenance of inpatient bed/patient census activity; obtaining pre-certification/verification of insurance and identified patient financial information; collecting co-pay and process receipt and providing financial counseling/ customer service support e.g., establish payment plan; initiate care assurance and worker’s comp ‘applications,’ etc.

Department of Veterans Affairs (December 5, 2010 to May 6th, 2011)

Medical Support Assistant Cleveland, Ohio

Incumbent is responsible for the processing of hospital admissions, registration of patients; entering workload data and validation. Verifies patients address, telephone and responsible caregiver upon admission to unit. Assures accuracy and completeness. Continually monitors patient flow, identifies existing and potential problems areas or delays in processing a veteran’s medical care request. Records and relays messages and/or redirect calls as necessary. Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff etc., or refers to other resources for difficult questions or concerns. Serves as coordinator for questions including interpretation of policy relating to provision of medical services, patient rights, responsibilities, and dental/nursing home/ medical eligibility for care. Researches problems and/or reviews issues and requests related to information regarding provisions for medical care, eligibility, etc.; clarifies issues and evaluates the need for additional information. Ensures the data base integrity but monitoring for accuracy and completeness, all systems of data entry and collection; this includes current software as well as future updates and revisions. Processes admissions and transfers into the medical center.

Allstate Insurance Company (1993- December 3,2010)

Senior Customer Report Administrator/Supervisor Hudson, Ohio

Responsible for supporting internal customers gathering and completing routine initial Auto, Homeowner, Boat, recreational vehicles and Personal injury loss reports, including inbound calls within a call center environment. Responsible for the initial claim loss report for all inbound calls.

Handle an average of 50 inbound calls and set up 35 initial Auto, Homeowner, Boat, recreational vehicles and Personal injury claim loss reports per day

Provide a customer base calling from all states in the USA including Hawaii and Alaska as well as Canadian provinces

Provide high quality customer service using MS Word to draft claim letters, Outlook to respond to letters and e-mails from claim adjustors, agents and managers and Excel to log and track daily claims and numbers

Received several compliment letters from Allstate customers for providing excellent customer service in resolving claims issues

Selected for a special one-year assignment as a Promise Line Assistant with the responsibilities including answering miscellaneous calls that came from customers, agents, the Market Claims Office, and supervisors: Setting up claims: time keeping and sending information to employees regarding claims

Assist with training and mentoring new employees

United States Army (1987-1992)

Unit Supply Specialist Germany and Fort Ord, California

Served as a supply specialist both copying data and compiling records and supply reports tabulated and posted inventory records for the military troops and battalion and distributed supplies to the troops and military personnel.

Education/ Professional Development

University of Akron (1980-1983)

College of Education Completed 3 years toward Bachelor degree in education

Accomplishments

1995 Employee of the Month

1998 100% Perfect Quality Reviews for a 12 Month period

2000 Perfect Attendance for a 12 Month period

2003 Employee of the Month

2006 Mentoring Program

2007 Mentoring Program

2011 Star Customer Award Winner

Special Skills/Attributes

Leadership Skills

Ability to acquire and apply knowledge rapidly

Strong Organizational Skills

Detail Oriented

Team Player

Able to Multi-task

Volunteer Experience

Junior Achievement Academic Program

Akron Public Elementary Schools Read to Me Program

Ronald McDonald House

Boy Scouts of America Planning Committee

Girl Scouts of America Planning Committee

West Akron Baseball League Team Mom

Akron Public Schools Parent Teacher Association (PTA)



Contact this candidate