Program Manager, Quality Engineer, Manager Quality
Resume:
Robert L. Staats
Melbourne, Florida 32935
Email: ********@*****.***
Occupational Objective
Extensive experience as a Program Manager, Quality Assurance Manager, Quality Engineer, Product Engineer, in the Electronics Manufacturing Industry. Broad overall knowledge of manufacturing operations. Goal is to continue career in a similar industry, with a progressive company. Employment
Mack Technologies
February 2016 – January 2017
Program Manager
Responsibilities:
Provide primary contact to customer, for all business, quality, and engineering concerns. Coordinate, manage customer purchase order and schedule requirements, with applicable company departments to assure that assembly, quality, and delivery, objectives, were being met for the company and the customers.
Manage new product introduction process ( NPI ). Assure concerns and needs associated with documentation, engineering, purchasing / material planning, customers, suppliers, and manufacturing departments, are being resolved and satisfied.
Coordinate quoting activity, associated with new and existing products, as well as out of scope, issues ( ECOs, deviations, excess material, etc. ). Participate in Engineering reviews, ECO implementation, Quality reviews, Corrective Action, and Continuous Improvement teams.
Extant Aerospace
April 2014 – January 2016 ( Formerly: Symetrics Industries LLC )
Program Manager
Responsibilities:
Manage, coordinate, customer purchase order and schedule requirements, within various company departments to assure that assembly, quality, and delivery, objectives, were being met for the company and the customers.
Provide primary contact to customer, for all business, quality, and engineering concerns. Coordinate and manage new product introduction process ( NPI ). Assure concerns and needs associated with documentation, engineering, purchasing / material planning, customers, suppliers, and manufacturing departments, are being resolved and satisfied. Participate in Quality Teams, ECO implementation, Corrective Action, and Continuous Improvement teams.
Coordinate quoting activity, associated with new and existing products, as well as out of scope, issues ( ECOs, deviations, excess material, etc. ). Develop and manage budgets associated with customer programs. Sagrad
Melbourne, Florida November 2013- April 2014
Quality Assurance Manager
Responsibilities:
Manage company Quality Management System
Provide interface for customer, supplier, internal, quality concerns. MC Assembly
Palm Bay, Florida November 1999 – August 2013
Senior Product Engineer September 2009– August 2013 Responsibilities:
Develop engineering solutions to production and assembly process problems in the plant. Managed field repair center activities, and FAA requirements, for applicable customers. Identify costs, determine pricing, for various customer field service products, activities. Support, and respond to, supplier, internal, and customer, corrective action systems. Provide Quality Engineering support to suppliers, internal departments, and customers. Interface with suppliers, customers, regarding quality concerns, Engineering issues, questions. Provide shop floor support in complex manufacturing environment. Develop and implement manufacturing procedures, rework procedures, and engineering upgrade procedures, for production and field service repair center activities. Develop process flow routers / travelers, work instructions, tooling and special fixturing for all products, and implement these into production, field service support, as required. Perform PFMEA, process flow, control plan, and process control charts, per customer requests. Conduct training, coaching, and counseling, sessions, with operators, technicians, engineers, inspectors.
Coordinate with customers, suppliers, program management, buyers, documentation control, engineers, and process writers, as required, to support engineering concerns, and quality issues. Monitor production defect reporting results, and determine root cause, corrective actions to provide continuous yield improvements.
Program Manager November 1999 – September 2009
Responsibilities:
Manage, coordinate, customer purchase order and schedule requirements within various company departments to assure that assembly, quality, and delivery, objectives, were being met for the company and the customers.
Coordinate new product introduction requirements, documentation concerns, engineering concerns, with the various engineering departments, purchasing / material planning departments, customers, suppliers, and manufacturing departments.
Address excess material inventory, cost issues, with customers as applicable. Review, approve cost / pricing of customer products, services. Provide primary focal point to customer for conducting daily business and communication. Paravant Computers
Melbourne, Florida October 1995 – November 1999
Quality Control Manager
Responsibilities:
Manage company / production quality control activities, including scheduling, supervising Quality Control / Assurance inspectors.
Support supplier, internal, and customer Corrective Action system. Identify root cause of concerns, implement, and monitor corrective actions.
Provide interface for customer, government source inspectors, during plant visitations, inspections, audits.
Create internal procedures, work instructions to support corporate quality ISO 9000 program. Train and certify various production and company personnel, to these associated procedures and work instructions.
MC Assembly and Test
Melbourne Florida March 1993 – August 1995
Responsibilities:
Manager Quality Assurance
Plan, organize, staff, and supervise the personnel and processes for the incoming inspection, inprocess inspection, and Quality Engineering departments. Create internal operating procedures and work instructions to support and improve quality system. Implement IPC 610-A workmanship standards. Train all applicable personnel to IPC 610-A standards. Modular Computer Systems Inc.
Ft. Lauderdale Florida April 1980 – March 1993
Responsibilities:
Manager Quality Engineering January 1989 – March 1993 Plan, organize, staff and supervise the personnel and processes for the Quality Control, Software Production, System Integration and Test, and Test Engineering departments as well as handling new product introduction, printed circuit board test, inspection routings and standards, and all other Quality Assurance activities.
Quality Engineer June 1984 – January 1989
To support the objectives of the Quality Assurance Department for the system integration test and inspection processes, implement and update procedures for these processes as required to meet quality assurance objectives, respond to quality related problems and issues by investigation, follow- up, and corrective action and conduct factory acceptance test process with customers.
Product Acceptance Specialist, Final Assembly System Inspector April 1980 – June 1984 Responsibilities:
Performed comprehensive tests and Inspection processes on customer system sales orders, prior to shipping to the customer. Inspect products at various stages of assembly to assure that all build documentation requirements and workmanship standards were met. Education
Barry University: Bachelor of Professional studies, September 1990
( 4.0 GPA )
Sheridan Vocational Center: Computer Electronics, Certificate of 1000 hours classroom Training, February 1982.
Erie Community College: A.S. Business Administration Phillip Crosby Assoc. Quality Education System, Prevention Implementation, 1989 Phillip Crosby Assoc.: Quality Education System, Quality Improvement, 1987 Qualtec Quality Services: ISO 9000 Quality System Implementation Workshop, 1985 Professional Organizations and Societies
American Society of Quality 1992 to present. A.S.Q. Certified Quality Engineer Eagle Scout, Boy Scouts of America
References available upon request.
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