Desktop Support Technical
Resume:
FELIKS I. SHVAB
Wheeling, IL 60090
Residence: 312-***-**** E-mail: ******@*****.***
PROFILE
A senior technical support analyst with extensive experience in installation, configuration and troubleshooting within complex software and hardware environments. Professional strengths include ability to define technical requirements, analyze customer needs and provide effective solutions. Excellent communication skills contribute to strong reputation for growing relationships with clients and colleagues at all organizational levels.
SKILLS
SOFTWARE: MS Office, HP Service Manager, Norton Ghost, ImageX, WSUS, SCCM.
HARDWARE: Dell, HP workstations, Servers and Laptops, HP LaserJet, configuration and support of networked peripheral devises.
OPERATING SYSTEMS: Windows 98/NT/2000/XP/2003/2008/2012/7/MAC OS
COMPETENCIES: Technical:
Set up and configure network printers
Manage files and directories
Deploy and configure PCs
EXPERIENCE
IBM Global Services, Chicago, IL 02/15-Present On site at Thomson Reuters
Technical Support Analyst / Desktop Engineer
Responsible for providing desktop support to 200+ end-users
Support and maintain all users in a Windows 7 environment
Support and maintain in MAC OS environment
Support and configure mobile devices such as Android, iPhone, iPad
Perform support over the phone, hands on and remotely across US, by utilizing WebEx and Dameware
Manage domain rescores by utilizing Active Directory
Utilizing HP Service Manager ticketing system
Provide executive support
Thomson Reuters, Chicago, IL 03/08-01/15
Technical Support Analyst / Desktop Engineer
Provided desktop support to 200+ end-users
Administered security and software patch application with in server environment by utilizing WSUS
Supported and maintained all users in a Windows XP, Windows 7 environment
Supported and configured mobile devices
Designed and develop workstation image utilizing ImagX
Performed support over the phone, hands on, and remotely, by utilizing WebEx and Dameware
Responsible for monitoring backups
Managed domain rescores by utilizing Active Directory
Provided executive support
ROBERT HALF INTERNATIONAL CONSULTING, Chicago, IL 4/07-10/07
On site at Dyson Inc.
Desktop Support
Provided desktop support to 200+ end-users
Performed installations and configurations
Supported and maintained all users in a Windows XP environment
Supported and configured Blackberrys
Created and maintained user accounts
Performed support over the phone, remotely and hands on.
KELLY SERVICES, Downers Grove, IL 10/04 – 3/07
On site at Baxter Health Care
Desktop Support
Provided desktop support to 400+ end-users
Supported and maintained all users in a Windows XP environment
Supported and configured PDA’s such as Blackberry’s Palm Pilots and Smartphones
Utilized Lotus Notes email client server
Supported Local Area Networks (LAN) and set up new user accounts with Active Directory
Performed installations and configurations
Provided support and tutoring to clients
Performed support over the phone, remotely and hands on.
On site at Tribune Direct Marketing
Desktop Support
Provided desktop support to 100+ end-users in Windows XP environment
Designed computer configuration
Created images for standardized configuration deployments utilizing Norton Ghost
Supported Local Area Networks (LAN) and set up new user’s accounts with Active Directory
ROBERT HALF INTERNATIONAL CONSULTING, Chicago, IL 09/99 – 10/03
On site at Chicago Department of Public Health
Desktop / Network Support Specialist
Provided unlimited desktop and network support to end users
Provided printer network setup and configuration
Performed Windows NT and Microsoft Exchange administrative duties
Designed and developed antivirus strategy
Performed computer installations and configurations
Tutored clients on MS Office 2000 and/or MS Outlook 2000
Documented procedures of various setups and configurations for entire department
Provided guidance and support to Helpdesk personnel
CompUSA, Highland Park, IL 09/97 – 05/99
Compact Technology Hardware Specialist
Provided technical data and information to customers
Configured video, sound and other various custom upgrades
EDUCATION
ITT TECHNICAL INSTITUTE, Mount Prospect, IL
Bachelor of Applied Science in Information Technology – Information Systems Security
Associate of Applied Science in Information Technology - Computer Networking Systems
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