Customer Service Data Entry
Resume:
Aricka Jewell
*********@*****.***
PROFESSIONAL SUMMARY
A Customer Support Representative in search of a position where I can use my knowledge and hone my skills in the field of customer service.
SKILLS
●Verify information
●Processing Information
●Data Entry
●Research information
●Alpha and Numeric Filing
●Multi-tasking
●Integrity
●Problem solving
●Time Management
●Detail oriented
●Customer Service
●Microsoft Office
●Interpersonal Skills
●Typing: 40 WPM
●Ten Key: 10000 KPH
EDUCATION
Clarian Health Sciences Education Center Indianapolis, IN
Pharmacy Technician, C.C. Graduation Date: May 2005
WORK HISTORY & QUALIFICATIONS
UPS Freight Forwarding Indianapolis, IN
Customer Support Representative March 2015 - Current
●Data Entry in a timely manner with precise decisions.
●Processed and Distribute Recalls from Dealers.
●Operates data entry equipment to record and/or verify data from source documents.
●Updates Dimensions for each export shipment.
●Processed incoming mails.
●Answer calls professionally, respond to customer inquiries.
●Information researches for correct data input and correct routing for shipments.
Payday Loan Store Indianapolis, IN
Customer Service Representative February2014 – February 2015
●Research information to verify given information to create profiles for customers and companies to maintain transaction logs.
●Managed office documentation
●Easily identify counterfeit money/checks/detect scams.
●Maintains attendance logs of employees.
●Participate in suggestive sales to reach monthly bonus goal requirements.
●providing superior customer service.
Allied Solutions Carmel, IN
Customer Solutions Specialist September 2013 – December 2013
●Conduct outgoing calls to insurance companies to verify personal insurance.
●Point-of-contact to resolve agent/policyholder problems and customer inquiries.
●Performed data entry into data base relating to calls and created and maintained spreadsheets for monthly reporting purposes.
●Check 50-70 profiles, per day, to check for insurance cancellations or coverage inquiries to manage different lender accounts.
Avis Car Rental Indianapolis, IN
Customer Service Associate September 2012 – September 2013
●Efficiently assist customers with choosing a rental car.
●Use AS400 system to create reservations and maintain customers’ profiles.
●Use Map navigation software to track driver’s location.
●Call other locations to request vehicle delivery to accommodate customers’ needs.
●Maintain Vehicles and drivers Records.
Baseline Graph-line Indianapolis, IN
Administrative Assistant July 2011 - September 2012
●Entered and maintained client data base, scheduled appointments and used multi-line phone system.
●Respond to incoming emails to maintain rush orders.
●Produced documents, i.e. memos, letters, charts, reports.
●Prepare orders for Pickers and finalize orders for shipping.
●Produced and prepared monthly billing to clients.
●Use AS400 system to process orders and to complete daily billing.
Contact this candidate