Customer Service Manager

JUAN L. PEREZ

*** ********* *** ****** ********** Beach, Florida 33009

787-***-**** ************@*****.***

MANUFACTURING / PRODUCTION MANAGEMENT

Highly accomplished and experienced Manufacturing / Production Management Professional with strong track record of success driving plant productivity and customer satisfaction, enhancing safety and cutting costs in manufacturing / warehouse environments. Dynamic leader and supervisor with history of success overseeing numerous plant operations, hiring and coaching exceptional employees and maintaining highest safety standards. Committed to seeing projects through from inception to completion.

Core Competencies

Production / Manufacturing Employee Training Leadership & Supervision Negotiation

Process Improvement Warehouse Management Operations Communication / Collaboration

Customer Service Safety & Environmental Regulations Organization Project Management

PROFESSIONAL EXPERIENCE

RYDER LOGISTICS, Miami, Florida 2013-Present

Multinational, Fortune 500 provider of transportation, logistics and supply chain management solutions. Part of team providing logistics for AT&T.

Customer Logistic Manager: Play crucial role in rapid-launch project and overseeing warehouse improvements. Utilize organizational skills and product knowledge to manage inventory. Direct record-keeping, housekeeping, merchandise loading and unloading, equipment inspection and vehicle maintenance, employing exceptional administrative and communications skills and logistics expertise to drive productivity. Provide exceptional customer service, utilizing product knowledge and customer relations expertise. Adhere to all AT&T policies and procedures. Spearhead receipt and distribution of products. Orchestrate receipt of new products in SAP system.

Accomplishments:

Boosted product release time 50%, improving efficiency and profitability.

Maintained safe and organized facility, utilizing occupational safety and employee relations expertise.

PROMED CARIBE, Dorado, Puerto Rico 2006-2013

Manufacturer of molded silicone parts for medical device industry, employing 250 people.

Production Supervisor: Managed receiving, planning, packaging and shipping operations. Spearheaded work flow production. Utilized exceptional coaching and interpersonal skills to train new employees, answering key questions related to process, equipment and productivity. Ensured all packaging operations were performed according to standard operating procedures and projects delivered to customers in timely fashion, with no reported back orders. Directed all aspects of plant implementation projects. Utilized human resource management skills to hire, review and terminate employees and manage performance.

Highlights & Achievements:

Managed projects to successfully maintain 2% scrap and 105% productivity each year.

Negotiated successfully with material suppliers to reduce costs.

Attained 100% on-time delivery rate, utilizing logistics management, organizational and customer service expertise.

JUAN L. PEREZ

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787-***-**** ************@*****.***

MILLIPORE CIDRA, INC., Cidra, Puerto Rico 2003-2006

Manufacturer of nitrocellulose-based membrane for medical device and pharmaceutical industries, employing more than 500.

Mixing / Casting Cell Manager: Oversaw operations of manufacturing cell for membrane casting. Coordinated use and disposal of hazardous chemicals. Maintained GMP, Quality System, OSHA and FDA compliance, resulting in successful audits. Utilized inventory management skills to maintain adequate amount of materials, supplies, works in progress and finished goods. Served as primary employee coach on process and operations knowledge. Oversaw electronic batch reporting.

Highlights & Achievements:

1.Developed machine part number correlation reducing machine change out time from 24 to 2 hours, resulting in 80% scrap material reduction.

1.Maintained 100% labor efficiency and productivity, well above plant target.

1.Attended 3 FDA audits, with final one resulting in 0 findings.

Career Note: Additional work experience includes roles as Plant Production Manager, Production Manager and Production Supervisor at Baxter Jostra Bentley in Añasco, Puerto Rico, managing

350 employees, overseeing evaluations, training and department budget and earning promotions

for exceptional performance, slashing costs and driving productivity and efficiency.

EDUCATION / TRAINING

Coursework Toward Bachelor's Degree in Quality Control & Business Administration

University of Puerto Rico, Aguadillas, Puerto Rico

Certificates / Courses

FDA Audit Systems

OSHA Regulation

GMP &SOP

Hazardous Chemical Disposal

Workplace Harassment

DOT Training

Labor Laws,

Lean Manufacturing

Six Sigma, 5S

Safe Workplace

Productivity and Efficiency Development on Production Floor

LANGUAGES

Spanish

English

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel PowerPoint, Outlook)

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