Customer Service Professional Experience

Arunraj.m no.* hospitial street injikkadu estate vandiperiyar,

Mobile: +91-960******* idukki District - 685533,

E-mail: ************@*****.*** kerala

ABOUT ME:

I am an optimist who seeks opportunity to learn from every possible work that I carry out & also I will spread happiness and positive energy wherever I go. I wish to take initiatives for novel concepts & establish them prudentially. I love to work and I believe in team work. I would like to be the person who savours the taste of success all through the life.

CAREER OBJECTIVE:

To work and grow with the organization which hones my skills & knowledge, and parallely causing me to update & master the domain that I work in.

PROFESSIONAL EXPERIENCE:

Company : Allsec Technologies Ltd.

Duration : 2 years (19th december 2014 to February 2017)

Current Designation : cc executive

PROCESS HANDLED:

As an Agent – 2yr 10 months:

Process

Outbound

Duration

Reliance rdtv& communication

10 months

Vertex customer solution

Inbound

Duration

Samsung (dhl&Av tech)

1year

MRF tyres

13 months

Allsectechnologies

TECHNICAL SKILLS:

Operating System : Windows 9X/NT, XP, UNIX.

RDBMS : MS-Access, .

Languages : C, C++

Packages : MS-Office

Multimedia Tools : Photoshop 7.0

PERSONAL EFFECTIVENESS:

0Can develop a good rapport with the entire team & can handle escalation calls as well.

Always working with full of Enthusiasm and encourage

Good in building and staying Optimistic even in challenging circumstances.

Received many Appreciation Calls from customers for excellent customer service.

Maintained good Quality Scores for all the months and never failed in any calls.

EDUCATIONAL QUALIFICATION:

Course

School/College

Board/ University

Year of passing

Percentage

B.E.

(ECE)

Sree lakshmi ammal Engineering College, Thiruvancherry

Anna University

2013

63.28 %

Diplama

(ECE)

Sankara institute of technology Coimbatore

Dote

2010

72.00%

X

Government Higher Secondary School, vandiperiyar

State board

2005

65.50%

PERSONAL DETAILS:

Father’s Name : Mr. Murugesan

Nationality : Indian

Date of Birth : 03/11/1989

Blood Group : AB +ve

Linguistic Skills : English & Tamil,,malayalam (Read, Write & Speak).

Marital Status : Single

Permanent Address : Door No 2 Hospital street injikkadu estate vandiperiyar

idukki District – 685533, kerala

DECLARATION:

I hereby declare that the above mentioned information is correct up to my conscience and I bear the responsibility for the correctness of the above mentioned particulars.

Thanking You,

Place : Yours faithfully,

Date :

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