Customer Service Representative
Resume:
DORIS F. MADLOCK
Cordova, TN 38018
Objective: Seeking an administrative/customer service position that allows utilization of my many acquired skills and abilities.
Qualifications Summary: Extensive experience in the following areas: (1) administration;
(2) collections; (3) customer service; (4) purchasing; and (5) vendor relations.
Professional Experience
Assurant Specialty Property, Duluth, GA, 11/2008 - 03/2017.
Loss Draft Specialist: Responsible for performing loss draft requirements, including endorsement and release of checks to homeowners who have sustained property damage; process deposits to customers' escrow accounts; handle various queues in the loss draft workflow; respond to written and verbal customer requests; and assist as needed to meet client service level agreement.
Blue Ridge Mountain Waters, Norcross, GA, 08/2006 - 10/2008.
Customer Service Representative: Set up new customers for service; contacted customers regarding past due accounts/collections; and prepared daily routes for customer delivery.
United Stationers Supply Company, Suwanee, GA, 06/2005 - 07/2006.
Customer Service Representative: Processed customer orders, returns, and credits; assisted buyers with orders and issues (within a call center environment).
HPI Direct, Inc., Alpharetta, GA, 02/2003 - 05/2005.
Customer Support Representative: Mentored new hires in administrative/customer support positions; processed customer calls related to product selections, price quotations and availability.
Spectral Response, Inc., Duluth, GA, 09/2001 - 10/2002.
Administrative Assistant/Purchasing: Provided administrative support to buyers and program managers; generated, tracked and confirmed purchase orders to vendors; maintained filing system for purchase orders; communicated with customers regarding accounts, and relieved front desk receptionist.
Belkin Components, Norcross, GA, 03/1998 - 06/2001.
Branch Office Manager: Managed day-to-day operations for office; payroll; assisted sales team with various duties; billing; provided service to customers; prepared quotations, proposals, etc.; and resolved customer issues. (Promoted from Customer Service Representative to Branch Office Manager.)
Education
High School Graduate: Mitchell High School, Memphis, TN.
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