Customer Service Technical Support
Resume:
Leonard L Lang Jr.
Oklahoma City, OK 73122
*******.******@*****.***
OBJECTIVE
I intend to obtain a position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
CREDENTIALS
Operating Systems
Windows (All)
Regulation Compliance Strong oral communication
Skills
Hardware
Install, configure and troubleshoot PC's Assemble PC's to the component level Cat V, Cat VI, Fiber Cabling
Cisco, Netgear Cisco Routers Cisco Firewalls
Security
Anti-Virus
Networking- IP Addressing
LAN/WAN Technology
TCP/IP Protocols
Cisco Router Configuration
Software-Microsoft Office Suite
2003/2007,Adobe Photoshop
Remedy, Oracle
Customer Service
Five years customer service experience
Strong ability to patiently
Assist customers with diagnosis and problem resolution
Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company
EDUCATION
ITT Technical Institute- Oklahoma City, OK Jun 2012- Aug 2015
Associate of Science Degree in Information Technology Network Systems Administrator
EL RENO HIGH SCHOOL 1998 - 2001
US GOVERNMENT SECRET CLEARANCE EXPERIENCE
Hertz (Go2ITGroup Contract) Deskside Support Tickets Sep 2016 - Feb 2017
Provide hands-on and telephone technical support to all staff and administrators.Provide resolution and assistance to Windows 7 related problems.Provide resolution and assistance for printer related issues. Network access troubleshooting and repair. Hardware and software support for Windows PCs. Diagnosis and removal of malware (viruses, spyware, etc). Enter, retrieve, forward, edit, and close service tickets. Provide resolution and assistance to standard supported applications:, MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems
Xerox Corporate (Sullivan Cogliano Contract) Field Service Tech Aug 2015 – Nov 2015
The skills to service color and black & white multifunction system, Performs full range of maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
Manage call activity and perform associated administrative tasks.
Mercy Health System. Field Technician (Robert Half Technology Contract) Aug 2014 – Dec 2014
Assist in setting up and installing new equipment at Mercy and other remote locations Mitigate users and/or devices from Windows XP to Windows 7 Network deploy images and/or software suites to computer devices Travel to remote locations As directed by locale point of contact
Paladin Consulting. Help Desk Technician – Analyst (Secured Contract) Aug 2013 – Feb 2014
The position will be supporting users, including remote users. Support business applications and respond to users inquiries
Concerning systems operation Perform applications troubleshooting to isolate and diagnose problems
Instruct users on how to use applications. Actively contribute to application development/ improvement projects
Recommend and perform remedial actions to correct problems Troubleshoot and resolve hardware, software and connectivity issues related to workstations, smart phones and mobile devices Help with setup of new equipment
AT&T MOBILITY & MOBILE LIFE AUTHORIZED RETAILER May 2008 -May 2012
Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition an product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and service
US ARMY INFANTRYMAN Aug 2001-Feb 2008 Operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications equipment; assessing need for and directing supporting fire; placing explosives and performing minesweeping activities on land; and participating in basic reconnaissance operations.
Communicating with Supervisors, Peers, or Subordinates, Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Interacting with Computers and computer systems including hardware and software to program, write software, set up functions, enter data, or process information.
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