Help Desk Technician

Samer Samaan

513-***-****, ***********@*****.***

Education

The Academy of South Florida, Miami, Florida

Network Engineering, August 2016-Present

• CompTIA ce A+ and Network+ ce certified. License: COMP001021041600

• Course-work completed with certifications expected by Early 2017:

MCSA MCSE CCNA.

The University of Cincinnati, Cincinnati, Ohio

BSc CIS Computer Information Systems, September 2003-August 2005

Fulfilled key courses:

• Introduction to Computer Information Systems & Programming.

• Programming in Visual Basic.

• Object-Oriented Programming Using C++.

• Java Programming Language I & II.

Professional Experience

Gold Star Chili Inc., Cincinnati, Ohio

Manager and IT Technician, April 2005-August 2015

• Installing DW HD-over-Coaxial Dome CCTV systems and VMAX480 DVR.

• Deploying and utilizing ACS server software for remote monitoring and recording.

• Installing SAM4S POS systems and troubleshooting technical issues.

• Managing inventory, sales, vendor information, and reports using SAM4S POS systems.

• Installing, maintaining, and troubleshooting SN3C thermal printers.

• Deploying a secure public and private, small-business network.

• Online marketing and promotion.

Best Buy Inc., Cincinnati, OH.

Computer Sales Associate, August 2002-March 2003

• Soliciting information about product needs from customers.

• Constructing sales pitches and presented merchandise to increase customer interest.

• Obtaining hands-on knowledge of computer hardware and peripherals.

• Demonstrated ability to regularly exceed sales targets.

Operating Systems

• Windows 95, XP, Vista, 7, 8, 10

• Windows Server 2003, 2008, 2012

• MS-DOS

Technical Skills

• On-site & remote desktop

installation, repair and troubleshooting

• VMware

• Windows Deployment Services

• LogMeIn

• Teamviewer 7-8

• Cisco Routers & Switches

• Wireshark

• Cisco Packet Tracer

• Anti-virus, malware, spyware applications

• Active Directory (AD DS)

• Telnet

• Microsoft Azure

• TCP/IP protocols

• Firewalls

• Hyper V and Powershell

• Network Security

• Expert word processing (120wpm)

• Fluent with PC & laptop hardware

• Microsoft Office 365

Contact this candidate