Customer Service Technical Support

Jackson Hopkins

** * **** **, ********** CO ***** 303-***-**** acza6o@r.postjobfree.com

Skills:

Programming Languages: Java, C, C++, beginning Python, beginning Shell Scripting

Operating Systems: Windows, Mac OS X, Linux and UNIX

Articulate and enthusiastic about technology

Diverse PC and Mac knowledge

Strong interest in providing technical support to customers

Experience with assisting others in setting up computers and network printers

Competent with securing networks and virus removal/prevention

Education:

Bachelor of Science, Colorado State University, Fort Collins, CO

Major: Applied Computing Technology Minor: Business Administration

Anticipated Graduation: December 2015

Programming Projects:

Software Development Methods Spring 2015

Created text adventure game that allowed the user to navigate through a text maze and make choices about which direction to go with group. Performed testing and debugging for the program.

Introduction to Unix Spring 2013

Created a program that converted units into various metrics including centimeters, meters, AUs, furlongs, and miles. Completed all coding, testing and debugging for the program.

Problem Solving in C++ Fall 2013

Created program that sharpened .pgm images using a formula that rearranged image pixels to increase visual clarity. Completed all coding, testing and debugging for the program.

Related Experience:

Computer Assistance and Troubleshooting, Broomfield, CO 2010 – present

Developed customer service skills and learned to resolve conflicts

Performed necessary system updates

Providing technical support to private individuals including install for new computers, updating and system maintenance

Leadership and Involvements:

Presenter at 2015 National Autism Society Conference and Exposition, Denver, CO

“What I Learned About How to Thrive in College: A Student Perspective July 2015

Accepted into Arnold Air Society, ROTC at CSU, Community Service organization 2012

Completed Boy Scouts of America program and became an Eagle Scout 2006

at age fourteen.

Honors and Awards:

Eagle Scout Award, August 2006

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