Customer Service Sales

Amy Pierce

Freeport, IL *****

***.******.**@*****.*** - 815-***-****

Highly motivated sales associate with extensive customer service and sales experience, looking to further my career in Customer Service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Specialist

Victoria's Secret - Chandler, AZ-November 2016 to Present

Greet all customers with a smile and a hello when they enter the store, Answer all questions as customers shop and look around, inform the customer more on our products, add on other merchandise to make sure we are reaching store and company goals.

Outbound Telemarketer

NuHome Promotions - Chandler, AZ-August 2016 to October 2016

Responsible for making sure customers are receiving the best possible customer service Call roughly 250 customers daily

Customer Service Specialist

Shopko - Freeport, IL-August 2006 to August 2016

• Supervised 4-10 associates daily • Handled $5,000-$30,000 in cash or other currency daily • Responsible for making sure 15 cash registers were working properly • Trained and supervised new and current employees to ensure they were aware of proper procedures, tasks, and company goals • Sold over 100 product protection plans in one year in 2015 • Responsible for ensuring store was up to OSHA regulation

Seasonal Sales Associate

Victoria's Secret - Rockford, IL-October 2015 to February 2016

• Met store goal by signing at least 2-3 customers up for an in store credit card, daily • Ensured customers were always receiving the best prices and discounts by upselling other items • Responsible for working under pressure to meet hourly, daily, weekly company goals by getting giving customers excellent customer service and getting all customers through the check outs efficiently

Apparel Salesfloor

Shopko Stores Inc - Freeport, IL-August 2006 to July 2007

• Processed returned merchandise efficiently by organizing merchandise by department • Ensure Plan-o-grams/resets are processed correctly to drive sales • Ensured all customers received the best possible customer service

EDUCATION

General Studies

Highland Community College - Freeport, IL

August 2007 to December 2008

High School Diploma

Freeport High School - Freeport, IL

2007

ADDITIONAL INFORMATION

Skills and Qualifications • Intermediate skills with all Microsoft Office applications • Type 35 WPM • Employee training • Skilled in Point of Sales systems • Inner-store product delivery • Experience with money transactions and money handling • Excellent organizational skills • Highly skilled in time management, meeting deadlines, and prioritizing tasks • Very accurate, and rapid typist • Employee training and coaching • Filing papers/reports in correct locations • Answering phones/taking messages

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