Customer Service Manager
Resume:
Angie Abdallah
Upland, Ca *****
*****.********@*******.***
Skills
-Ability to provide outstanding customer service
- Self motivated/ Highly organized
- Quick learner/ Enjoy challenges
- Ability to perform multiple tasks efficiently
- Excellent communicator/Team player
- Ability to manage time wisely
- Phone Etiquette
- Proficient in Microsoft Office, Jenark, Yardi, Quickbooks, MLS, And Outlook
Work Experience
First Service Residential August 2015 - August 2016
Staff Accountant, Upland CA
- Review financial statements and responds to their questions regarding specific items such as banking and other financial activities.
- Responsible for input of all general ledger journal entries.
- Prepares monthly association preliminary financial statements and makes any necessary adjustments to preliminary financials as deemed necessary by the account executive, board or other research.
- Prepares monthly final financial packages, which includes a table of contents, and any other special reports the board of directors has requested.
- Completes financial production checklist accurately.
- Reconciles bank accounts on a monthly basis.
- Monitors reserve funding for timeliness and accuracy.
- Input system updates to accounting system: chart of accounts, financial statement formatting, job streams, reporting codes, GL notes, accounting periods, set-up new entities, bank codes, overhead calculations, consolidate entities.
- Performs necessary month-end duties such as: collate and prepare prior month work papers for filing; printing next month’s work orders, prelim review sheets, financial production checklist; record cash transfers that need to occur between entities; updating maturing CD’s; initiate transfers of capital contribution receipts to segregated savings account; level assessment budget transfers; record unfunded reserves on balance sheet; bad debt JE; & upload of mid-year budget changes
- Perform necessary year-end duties such as: close year-end associations, produce year-end refundable deposit schedule; analysis of reserve funding status; implement new budget; reallocate reserves per Board approved reserve study; adjust equity accounts for consolidated entities; print year end financial statement for audit files
- Performs banking duties as per the account executive’s board-authorized instructions (reserve transfers/withdrawals, opening/closing bank accounts and/or other types of investment instruments)
- Performs additional banking duties for the association (operating transfers/withdrawals, interest check deposits, other check deposits, safekeeping guidelines, signature cards)
- Association refundable deposit tracking (process deposit submittals, deductions and refunds, maintain and update accurate accounting of refundable deposits, balance deposit spreadsheet to financial liability on a monthly basis, provide annual report in year-end financials)
- Maintains financial computer information files in a neat and orderly fashion.
- Write correspondence to the standards established by the company.
Web Homes July 2010 – May 2015
Property Manager/Office Administrator, Cypress CA
- Data Entry on Word, Publisher, Excel, Quicken, Agent Office, etc.
- Answering phones & setting up appointments with cliental
- Data input on Quicken
- Filed paperwork
- Handled daily operations of the office
- Transaction coordinating on all files
- Work closely with all clients
- Follow up with escrow lenders to ensure closing on time
- Collected rents, paid bills and provided monthly statements to owners
- Called Vendors for maintenance repairs
- Completed final walk through with buyers/tenants
- Marketing coordinator
Reference – Corrine Carter 714-***-****
JNR Incorporated, Irvine CA March 2007 – June 2010
Customer Service Manager
-Manage inbound and outbound call center.
-Oversee and supervise all Customer Service Representatives.
-Manager Customer Service Representatives Schedules.
-Resolve escalated customer service issues.
-Return mail Management.
-Assist in hiring for Customer Service Representatives.
-Train all Customer Service Representatives
-Answer incoming calls from program participants (about 100-250 per day).
-Resolve customer service inquiries via e-mail.
-Manage program fulfillment.
-Data entry and filing paperwork.
Reference – Cedric Rivas 949-***-****
Education
Cypress College. Associates of Science in Accounting 2011 - 2012
Orange Coast College General / Accounting 2008 - 2009
Los Alamitos High School High School Diploma 2001- 2005
Champion Cosmetology Cosmetology 2007
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