Project Manager Customer Support
Resume:
Paul E. Beck
Inglewood CA. *****
*******************@*****.***
310-***-**** 323-***-**** all mess / 818-***-**** cell
SUMMARY
+ Certified Computer Technician, computing professional with extensive hands-on knowledge and experience. Recent graduate of the Institute of Network Technology prepared to move to the next level. Possesses solid experience diagnosing and resolving technical issues, within a networked community. I am available immediately for assignment.
SKILLS
OS: DOS 6.22, Win 2000, NT, 2003 professional and Server, XP professional, Vista, Windows 7, Windows 8.1, UNIX, Novell, GCOS Honeywell Bull.
Software: VERITAS Backup, Active Directory for Windows 2003 Server, Windows Server 2008, Clientele for helpdesk ticketing,
Lotus Notes, Lotus same time, Share Point, BMC Service desk, Marimba, HP Service Manager, Microsoft office Outlook, 2003 and 2007, 2010 as well as Excel 2003, 2007, 2010
Hardware: Bull DPS9000/92T Mainframe, Dec/Vax mainframe, HP laser jet and Printronix impact line printers, Storage Tech cartridge tape drives, Burroughs 3600 and 3700 mainframes, IBMS Stream server
Code: Basic, COBOL, RPG II
Network: Cisco Routers, HP and Cisco switches, Linksys wireless-G USB Network Adapter, Nagios Network monitoring utilities, Server Network Wireless backup adapter known as the Cradle point.
Database: Informix A
EDUCATION
Los Angeles Pierce College, Woodland Hills CA - AA in Information Systems
Institute of Network Technology in Computer - LAN/WAN Technology Certificate of Completion
Central Vocational Institute, Los Angeles, CA. Certificate in Computer Operations/Programming
ABC Computer Technical Center On-Going Studies for A+ Certification, CompTIA A+ Certifications obtained as of 8/29/08, updated 06/10/2014.
Hardware and Operating systems, LAN Technology/Wide Area Networking, Customer Support, Helpdesk
EXPERIENCE
Lead install Technician/refresh for JP Morgan Chase bank
Smart Source, Pitt Penn
Project Field Manager: Cynthia Costello 630-***-**** 07/15/16 to Present
• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows 7 Professional operating system on an Enterprise basis
• Replace Server and UPS and assume Lead responsibilities
Technician/Work station refresh for Department of Social Services DCFS
Intratek/9950 Irvine Center Drive, Irvine CA 92618 800-***-**** 03/22/16 to 06/10/16
Project Manager: Todd Stinson
• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows 7 Professional operating system on an Enterprise basis.
Peak Inc., 25 West 31st street, New York, NY 10001 212-***-**** 03/15/14 to 12/31/15
Field Managers: Kathleen Faircloth, Maio Pan
Field Installation Technician
• Install and upgrade desktop workstations on contractual upgrades.
• Software migration as well as hardware swaps and computer upgrades
• Upgrade operating systems from Windows XP to Windows 7 on a enterprise level.
• Follow up with customer support and application check in stages 1 and 2 levels of customer support.
DSLEXTREME, 21540 Plummer street Suite A, Chatsworth CA. 91311 818-***-**** 01/05/12 to 04/19/13
Supervisor: Mike Wong
Tier 2 Technician/ Customer Service
• Handle ISP customers that call in having problems with their service, DHCP, PPPOE, or Static.
• Go through an established trouble shot protocol to solve or establish connectivity issue if it exists.
• Trouble shoot over the phone, handling their disconnect issues and service issues in a professional customer support manner.
• Problems solve and do whatever it takes to reconnect customers to the internet using given trouble shooting utilities.
• If this cannot be done take steps to escalate to next level of tier trouble shooting by
• Creating trouble tickets with Verizon, ATT, and Covad to dispatch techs to check and fix DSL phone lines or problem.
• Insure proper connection and customer support for DSL account issues by servicing and maintaining modems and routers.
• I was the second line of defense for telephone support for ISP customer.
CompuCom, 7171 Forest Lane, Dallas TX 75230 847-***-**** and 612-***-****. 11/10 to 06/11
Regional Managers: Jim O’Donnell and Les Rader.
Onsite FOB Tech Glendale CIGNA Health/Desktop Technician and Field install Tech
• Replace Desktop Computers, Monitors, Desktop printers, All-in-Ones, scanners.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal working conditions.
• Trouble shot submitted user tickets and close out utilizing HP Service desk ticketing utility.
• Transferred to State Farm Insurance account as field Technician for wireless backup installations.
• Installed devices for wireless backup called the Cradle Point supported by, Verizon, AT&T, and Sprint.
• Actual hands on experience of upkeep of Microsoft Windows XP Professional operating system on an Enterprise basis.
Computer Tech/Work station refresh for Department of Social Services DCFS
Intratek/5431 Industrial Drive, Huntington Beach CA. 92649 714-***-**** 08/10 to 11/10
Project Manager: Mr. Stinson
• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows XP Professional operating system on an Enterprise basis.
Desktop Tech/ Workstation Install Technician
Siminfotech/Unisys, 2234 E. Colorado Blvd., Pasadena CA. 91107 05/10 to 7/10
562-***-**** Project Manager: M. Michael deVaux email: ********@*******.***
• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows XP Professional operating system on an Enterprise basis.
CompuCom, 7171 Forest Lane, Dallas TX 75230 847-***-**** 09/09 to 04/10
Regional Manager: Jim O’Donnell
Workstation Installer/Desktop Technician
• Replace Desktop Computers, Monitors, Desktop printers, All-in-Ones, scanners.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual hands on experience of upkeep of Microsoft Windows XP Professional operating system on an Enterprise basis.
Paramount Studios, TurnerTechtronics, Hollywood CA 90038 11/08 to 08/09
Data center Operator IT Engineering
• Equipment receiving, installation, racking, cabling, operation and maintenance.
• Monitoring the physical data center, power and cooling.
• Maintaining valid equipment inventories.
• Keeping the data center secure, clean and organized
• Completes day to day and hourly data center operational tasks from approved procedures.
• Maintains accurate records of shift activity.
• Facilitates and assists system administrators and engineers during issue troubleshooting and resolution.
• Operate the tape libraries; perform tape storage and rotation with offsite locations.
• Help desk duties Utilizing BMC Service desk, Outlook and Lotus Notes, and Lotus Same Time, Share Point.
• Operations duties on an IBM AS400 as well as tape mounting and library duties.
DIRECTV, Long Beach CA 02/06 to 06/07
NCC Operator/Broadcast Operator
• Monitor programming/Pay per View broadcasting.
• Scheduling maintenance and conditional access.
• Service ID verification as well as Customer Support verbal contact with Sky Mexico.
• Correction of Movie, Audio and Visual quality.
• Utilities used were IBMS/Stream server, computer designed to interface with movie production equipment designed by a company called NDS.
Healthcare Partners, Torrance CA 02/01 to 02/06
Computer Operator II
• Operate a Dec/Vax mainframe with NT using UNIX.
• Processing healthcare applications and administrative information.
• Running HP laser as well as impact printers, printing various forms.
• Helpdesk duties after dark network monitoring and job ticketing.
• System backups as well as user output distribution.
• Network monitoring, with various utilities.
L.A. County Office of Education, Downey CA 10/85 to 12/00
Senior Computer Operator
• References available upon Request
Contact this candidate