Present Address:**** ***** *** *** #*** Evanston Illinois 60201

Email: acza44@r.postjobfree.com

Phone: +480-***-**** cell

Residential Status: Canadian Citizen, working on TN visa

Global Delivery Services and Solution and Account Leader with 23+ years of experience managing Infrastructure portfolio and accounts end-to-end. Experienced Professional with proven delivery of IT services which include high end technologies, strategy consulting and migration of multiple successful mega projects.

Competencies

Strategy and Team Leadership Solution Advocacy and Architect RFP/RFI/SOW/Proposal Development

Client Negotiations Enterprise Architecture Portfolio and Account Management

Executive Level Partnering IT Strategy Business Development / Account Growth

IT Outsourcing Advisory Global Delivery Management Client Relationship Management

PCI & NERC Governance Security Management Business Continuity

Industry verticals

Financial, Insurance, MFG; BFS; Healthcare & Pharma IT, Utilities and Telecommunications

Technology - TOOLS – domain expertise

Data Center Transformation, Virtualization & Cloud Computing, Converged Infrastructure, Infrastructure Outsourcing & Offshoring, Remote Infrastructure Management and Managed Services, Enterprise Integration, Enterprise Architecture Frameworks, Backup and Disaster Recovery, Archiving, Cisco and Networking Technologies.

Education

●BE - Bachelors of Engineering in Computer Sciences, Gulbarga University, India,Year 1992

Certifications – Security and Business Continuity

●CBCP -Certified Business Continuity Planner- DRII,USA – Year 2007

●CISSP - Certified Information Systems Security Professional- ISC2,USA, Year 2008

●CSOX- SOX Certified-GRCG,USA, Year 2008

●CISM - Certified Information Security Manager-ISACA,USA, Year 2009

●CCM – Certified Continuity Manager – IBCT,USA, Year 2010

●GSEC- Security Essentials by SANS – GIAC, Year 2015

Certifications – Networking Technology

●CERTIFIED NOVELL ENGINEER 4.1, Year 1997

●CCNA/CCNA (WAN) /CCNP/CCDA/CCDP (Retired), Year 2001

Certifications – Project Management

●PMP - PMI from Project Management Institute, USA, Year 2004

●Six Sigma Green Belt Certified- Year 2007

●ITIL FOUNDATION EXAM v 2 & v3 –EXIN, Year 2006, Year 2012

●ITIL EXPERT v 3 – LCS, Year 2012

●AEC Agile Expert Certified, SCRUM Study, USA, Year 2013

●Wipro Program Management Certified – Session I & II, Year 2015

Trainings

●SANS Security Essentials Boot camp Style –Year 2014

●SANS Implementing and Auditing the Critical Security Controls - In-Depth –Year 2015

●SANS Essentials for NERC Critical Infrastructure Protection – Year 2016

Accomplishments

Successful consultative work across multiple accounts: Conceptualized and led initiatives to identify and deliver consultative work within named accounts

Strategic and tactical Business Case: Developed business cases specific to each of the solutions to reduce migration costs as well as to overcome core issues.

Business and Financial Acumen: Assessed the financial implications of decisions and actions; advised how strategies and tactics work in the environment; leveraged overall knowledge in developing strategies specific to the business or industry functions to overcome the pain points of clients’ operations. Some of the innovative transformation initiatives were Telco’s ISP Setup, NERC and SOX Governance Projects in Canada, US and India.

Team leadership: Effectively collaborated, built relationships and influenced team members to achieve assigned revenue quota and program objectives. Represented the organization at exec-level in partners’ and customer organizations, and exceeded the overall organizational objectives

Client Orals: Represented all companies worked with, in front of the clients to demonstrate the company’s overall capabilities as a technology leader and presented the solution. Clients included CTOs, Vice Presidents, Directors of Fortune 500 global companies, State Government Representatives and Analysts. In many cases, it resulted in new business for IBM, CGI, Wipro and HCL.

Professional Career & Achievements

HCL Americas, Racine, USA Dec 2015 till date

Client: S C Johnson

Role: Program Director -Engagement Owner

Engagement owner of a $17M TCV managed service account with 8 technology towers which included 200 resources at both onsite and offshore.

Accountable for delivery and organic growth of SC Johnson account with healthy operating margin, healthy SLA’s and green operations parameters.

Work with CTO’s on new Infrastructure initiatives like 600 locations LAN/WAN Refresh Programs, Proactive Monitoring, Service Desk 1.5 Level and Continuous Service initiatives with Automation to take the current Service Delivery model to next level 2.0.

Work closely with Cyber Security Services group like deployment of generation WAF to protect websites

Working with Security Services Operations to run 24 *7 SAC (Security Assurance Team) which include both Red Team and Blue team for testing and incident response management.

WIPRO TECHNOLOGIES, Phoenix, USA Jan 2015 till Nov 2015

Client: Honeywell

Role: Program Manager

Accountable for delivery and organic growth of $12M TCV for Honeywell account.

Accountable for rollout of new IT improvement initiatives in Email, Lync and IDAM Technology Towers, Continuous focus on Stabilization Efforts and Incident reduction efforts as value ads to the engagement and ran Program Improvement Initiatives to take the Service Delivery to next level.

Responsible for engagements gross margin - CHM parameters such as rookie ratio, bulge mix, average years of experience, onsite-offshore ratio, average onsite salary, average offshore salary.

Manage multiple local and remote teams responsible for 24/7 security monitoring, patching, event logging, user provisioning, vulnerability management, auditing, incident response and enterprise compliance

Took ownership of a new Pilot Initiative for O365 Project which includes migration of on premises email boxes to cloud environment.

WIPRO TECHNOLOGIES, Los Angeles, California USA Jan 2014 till Dec 2014

Client: Mattel Inc.-Program Director

Program Director of a $20M TCV account which included 15 technology towers which included 300 members both onsite and offshore.

Was inducted into this Program by Wipro senior leadership to bring back the Program in green operations state with zero penalties. Fixed and Transformed, the structure of Global Delivery Organization, Quality initiatives and Service Improvement Plans and brought the Program back from red status to green in 6 months of operations

Responsible for providing strategic leadership in client business applications, IT infrastructure, databases, storage, risk management, enterprise security governance, security operations management, incident response, telecommunications, web applications and services supporting Mattel operations.

Continually build and maintained a network of colleagues, partners and customers to share information and obtain, qualify, and develop prospects

Implemented security awareness programs and instituted compliance metrics to decrease enterprise risks

Teamed with CIOs and CTOs to create board-level presentations that validate IT outsourcing decisions, supported by financial analysis and strategic alignment of organization goals

Identified future opportunities, focused on Clients new goals & challenges, Executed POC pilots to demonstrate support capabilities in Security Operations.

Deployed a full GPO solution for patch deployment and a complete MacAfee anti-virus solution for all desktops and machines.

Partnered with the Business Continuity Team to ensure that the Business Resumption Plans for Information Security and technology towers applications were current and addressed disaster recovery risks

Managed information security projects, including planning and deployment of new processes and technologies in areas of intrusion detection and response, deployment and management of authentication tokens and VPNs, and vulnerability assessment and remediation practices.

Continuous focus on Stabilization Efforts and Incident reduction efforts as value adds to the engagement and ran Program Improvement Initiatives to take the Service Delivery to next level.

WIPRO TECHNOLOGIES, RICHMOND, USA May 2012 till Jan 2014

Client: Capital One –Program Manager

●Accountable for growth of IPS L2 IPS Program in Capital One with a TCV/ year of $16M and managed 2 technology towers DDE and Exchange which include 50 members both onsite and offshore.

●Setup of newly formed COE (Center of Excellence) team to lead six new initiatives for IPS 2.0 related and drive them to completion within the new revised SLA.

●Lead consultant for IFOX data center Project which host 13 Capital One critical production websites.

●Lead new initiatives for Next Generation Command Center and evaluated solutions based on Splunk architecture. Have successfully rolled out the first Project based on Splunk Solution which includes dashboards to gather real time data of HSBC migration of credit card users to Capital One environment.

●Part of Core Project management team for Hadoop Data migration project which involves setting up a new infrastructure and technology for Hadoop based on Open Source technology.

●Worked closely with Supply Chain management for on boarding new and off boarding old applications, maintenance of financials trackers and preparation of Amendment SOW documents for any changes to the service delivery model.

CGI, EDMONTON, CANADA April 2010 till May 2012

Client: ATCO Electric /ATCO ITek- Snr. Consultant Project Manager June 2011 till May 2012

As a Senior Consultant was accountable for rollout of a new multimillion dollar IT Security initiative based on NERC Compliance (Alberta Reliability Standards) and applicable industry best practices (ISO/IEC 27000 series, NIST, COBIT, and ITIL) for ATCO Electric. Responsibilities included:

Part of the NERC Compliance core team which included Program Director, Cyber Security Officer and SME’s.Strategically directed in the development of CIP program plan and map the CIP requirements to security controls to 20 individual projects. Accountable for various Security Projects as per guidelines stated in the Project Management Cycle.

Managed CEAR budgets and provide weekly status reports to stakeholders and executives.

E Established polices, SOPs and security standards in accordance with NERC regulations

Established security policies and procedures, and conducted security education for executive management and IT staff.

Customer: Government of Alberta (AHW) Dec 2010 till May 2011

Alberta Health & Wellness (AHW) Release Management (Service Delivery)

Provide overall improvements in AHW short term and long term releases and setup a release engineering team to manage these releases effectively and efficiently for both quality and performance.

Customer: Government of Alberta Jul 2010 till Dec 2010

Transition and Transformation (TnT) Project (Service Delivery)

Upgrade of critical AMS components such as upgrading the Service Request Tool (Census) and developing new Service Measure applications, a Service Dashboard and Service Level Agreement (SLA) Engine.

Customer: Government of Alberta (Service Alberta)

Identity Access Management RFP Response April 10 & May10, Jan& Feb 2011

Performed detailed analysis of Project technical and system requirements, evaluation of system functionality and specifications and designed a core solution for the RFP. Prepared Project Financial model and provided costs and timelines estimation for a multimillion dollar Identity Access Management Solution RFP.

IBM, EDMONTON, CANADA May 2008 till Mar 2010

Tool/Tech: WWPM Methodology, MS Project, Team Room, CPM Forecasting and Financials Tools for budgeting, MS Visio, ICLA Labor Time, IBM Internal Project Management Process &Tools ((SIMPA & POST).

Role: Senior Project Manager –Security Services

●As a Senior Project Manager worked and managed various security/ infrastructure projects for various customers’ security engagements across Canada.

●Worked with various cross functional teams like the customer’s Project Manager, Security Office, Solution Architects, Business Analysts, QA teams, Change Management team, Help Desk, SME and Implementation Specialists, to deliver projects on time and on budget with a high level of customer satisfaction.

●Job responsibilities included financial budgeting,ROI,tracking, invoicing, forecasting, manage project deliverables, milestones and dealing with project issues through the issue log, facilitated technical meetings, tracking of financials and conduct weekly status reviews with Customer, Stakeholders, PMO and supply chain management .

●Lead Solution design reviews with implementation engineers / specialist for the all the deliverables stated in the Statement of Work.

●Acted as a mentor for Project team members on soft skills like team work, issues and escalations, problem solving and formal communication.

●Implemented and rolled out a continuous service improvement initiative for the overall Program.

TELUS, EDMONTON, CANADA Aug 2007 till April 2008

Project: PCI Compliance

Role: Senior Project Manager

PCI Program initiative was driven by Company’s SOX compliance team based on Security best practices and had various phases and subprojects. Phase I (one) of PCI compliance program was mainly related to setup and development of core solution for PCI. This solution was built in house solution by Telus developers “Avalon” along with encrypted hardware appliances to encrypt credit card numbers.

Phase I had a TCV of over a million dollars to implement and develop the PCI encryption core solution and scope included pilot testing with 2 new credit cards web based applications.

ASTRA ZENECA, MISSISSAUGA, CANADA April 2007 till July 2007

Project: TOPAZ IOS Upgrade & VMWare (Internal Projects)

Role: Project Manager

As a Technical Project Manager was responsible for various IT Infrastructure Projects like SAP data migration, VMWare and TOPAZ Upgrade. All these projects were critical projects and had a high business impact.

WIPRO TECHNOLOGIES Jul 2002 to Mar 2007

Client: Capital One, Richmond USA Feb 2006 to Mar 2007

Project: IPS L 2 SUPPORT- US CREDIT CARD Financial Applications (Service Delivery)

Role: Project Manager

Single point of contact between the Capital One and Wipro. Assigned responsibility to run smoothly tier-two operations support model; manage all escalation and resolution of issue the help of Subject Matter Experts and the tier-three support group. Had complete ownership of L2 US Cards support operations.

Also served as a Lead for various security projects like DMZ data migration, which involved moving a complete data center, including servers and firewalls, to a new location. This project involved a lot of interactions with security and involved strategic planning for migration

As a Lead consultant interacted with various departments and support groups like Incident Management, Problem Management, Configuration Management, Software Developers, Application Developers, Security, the Mission Critical group, and tier-three support and the Help Desk

WIPRO TECHNOLOGIES

Client : Direct Energy, Toronto, Canada April 2005 till Feb 2006

Project: OPERATIONAL PLANNER SERVICES

●As an Operational Planner, was mainly responsible for operational planning for various projects which included infrastructure, software development, networking monitoring, data migration and security. As a OPS Planner followed strict Information Engineering, Data Modeling, and SDLC processes, and included them in BFR, EDD, and IDD documents.

●Performed sizing and planning of infrastructure equipment’s for various project initiatives. Prepared preliminary estimates for SDLC resources, hardware, software, etc.. Implemented a two-way control for authentication and authentication over a Virtual Private Network connectivity

WIPRO TECHNOLOGIES

Client : Nokia Networks, Espoo, Finland July 2003 till Feb 2005

Role: Project Manager

Project : Release Management Project to Release 3.0 & 3.1 Nokia D500 DSLAM’s across Europe.

●As a Lead Planner testing and configuration consultant for Release 3.1 had to coordinate with Application developers and software developments for their design and release and deployment of their software codes. It involved Coordination between various Departments, Software, Hardware and SIT Team.

●Setup and configuration of complete testing lab in Nokia premises with various networking and telecom equipment’s. Involved in rigorous stress testing and unit testing of IP DSLAM with various Agilent testers

●Preparation of Test Cases and scenarios for unit, integration and stress testing along with quality documentation and test procedures.

WIPRO TECHNOLOGIES

Client : Thames Water Utilities, Reading, UK July 2002 to May 2003

Project: Global Command Center for TWUL Network (Service Delivery)

Role: Project Manager

Setup of a world class high tech Global Command Center to manage TWUL network and servers across Europe. This command center was setup in Bangalore to monitor 1000 network devices including routers, switches, Strata Comm. Devices, Novell servers, and NT-based computers.

Technical Project Manager for networking and security tower for a fixed price Project of TCV 10 million dollars spanned over a period of five years. The project involved coordinating with various departments like IMG, Engineering, and Operations and Logistics for smooth migration of the TWUL onsite network to offshore at GCC Bangalore.

NDC TELECOM. INDIA LTD, Mumbai, India June 2001 till July 2002

Project: SETUP of 9 POP ISP in MUMBAI (Infrastructure and Service Delivery)

Role: Manager Networks

Project Manager for setup and commission of a new TATA Power Broadband Network ISP in Mumbai. The project involved planning, design, and deployment of the core network for TATA ISP. It included Cisco higher end hardware like Gigabit routers 12008, CAT 6509, CAT 3512/2651, and Firewalls.

Configuration and installation of various networking equipment’s like Gigabit routers 12008, CAT 6509, CAT 3512/2651, and Firewalls across 9 POP locations across city of Mumbai.

CYBERTECH SYSTEMS & SOFTWARE LTD, India Aug 2000–June 2001

Role: Senior Engineer

●Network Consultancy for various networking projects it included Installation and Configuration of LAN network for NRDC, TATA Mumbai.

●Designing and preparation of proposals for various projects for onsite counterpart Corliant US.

●Involved in post-sales and pre-sales support for new networking projects both offshore and on site.

EAST END SYSTEMS & GAS COMPANY, New Delhi, India June1998–July 2000

●Consultancy for various networking projects it included Installation and Configuration of LAN network for various customers.

●Project Management and Project Scheduling for various IT networking projects

●Also successfully owned and managed a successful LP GAS distributorship.

COMSAT MAX, DELHI, INDIA, New Delhi, India Aug1997–May1998

●Post sales and pre-sales support for new networking projects for various like Whirlpool, Punj Lloyd, Max India, Ranbaxy, Citibank, Indusnd Bank etc.

●Project Management /Project Scheduling and preparing technical proposals for various new upcoming networking projects based on PAMA /TDM VSAT technology.

WHIRLPOOL INDIA LTD- Faridabad, India Jan 1997–June 1997

●Design of VSAT PAMA Network for connecting Factories to Branch Offices and Head Office. Technical Presentations & design of the Network.

●Project Management and Project Scheduling for the entire network setup. Setup and implement cc mail network to connect to various Offices and factory units.

GLOBAL TELE SYSTEMS, New Delhi, India Nov 1995 –Jan 1997

●Global Telecom is a CLASS B ISP carrier. Global Telecom wanted to setup 9 POP’s across the country and offer services like EMAIL X 400,MS Mail and cc Mail, EFS & EDI.

●Setup Routers for connecting their various POP’s thru Leased Lines circuits. Configured and Deployed Cisco Switches at various POP’s.

INTERCON SYSTEMS, New Delhi, India July 1994–Oct 1995

●Setup and configuration of 1000 node LAN /WAN network for NIIT (Software Export Zone). Job involved to setup IT network infrastructure and setup server and network for their inter office communication across the country.

●Design & deployed switching solution using Allied Telesis Layer 2 Switches. Deployed SMTP mail services on LAN network. Deployed Chameleon TCPI/IP on Windows on various NT / Windows / MS Workgroup PC stations. Deployed NMS tool (SNMPc by Castle Rock) to monitor their entire network.

MASTEK, New Delhi, India Aug 1993–May 1994

●Designed and developed a Roistering System in FOX PRO IV for Group Securities.

●Software development on INGRES RDBMS for various clients like Smith Cline Beecham / SRF-ND

●Implementation of Information Engineering, and SDLC principles in the development projects.

Achievements

●Special recognition by Capital One for successful completion of Phase I Splunk Project.

●Winner of Excellence Award in IBM, Canada.

●Special recognition Project Director for Implementation and completion of TATA ISP network.

●Special recognition Chief Executive to successfully support satellite customers during INSAT 2D switchover.

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