Customer Service Office Assistant

Michele Salazar Michele Salazar Office Assistant Montclair, CA SUMMARY WORK EXPERIENCE EDUCATION ACCOMPLISHMENTS 5174 #E San Bernardino St Montclair, CA 91763 909-***-**** ************@*****.*** Dedicated and focused Office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Office Assistant Department of Behavioral Health, Ontario, CA Aug 2015 - Current Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Lead Cashier in Bakery Superior Grocers, Chino, CA Jul 2008 - Oct 2013 Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. High School Diploma Chino High School, Chino, CA 2004 - 2008 Responsible for office duties such as reception, scheduling, organization of patient charts, filing, maintaining office supplies, transcription, mailings, creation of forms and documents, supervising office personnel, assisting with billing, patient invoicing, communicating with insurance companies, and assisting with patient care.