Desktop Support

Joshua J Lindzius

***** * ******** ***, **** *B W orth, Illinois 60482 7-08-522-**** acza3o@r.postjobfree.com Desktop Support and Reporting Administrator

Key Skills

Focused and collaborative IT professional with over 15 years of experience in the Information Technology workspace. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, and execute technical solutions that streamline and improve operating efficiencies. Adept at communicating with technical and non-technical audiences within the global environment. Professional Experience

Northern Trust Bank, Chicago, Illinois

Currently contracted with Sims Recycling. August 2013 - Present Previously contracted with Randstad Technologies. May 2012 - August 2013 Desktop Support and Reporting Administrator: Provide end user desktop support for Northern Trust in a large office environment. Also the global coordinator for the collection and secure disposal of all end of life IT assets within Northern Trust premises which are collected and processed by Sims Recycling. Continually working with Northern Trust and Sims Recycling to develop better standards and practices.

● Desktop Support Administrator

Monitor workflow through the use of ServiceNow ticketing system.

Setup, install, organize, test, maintain and troubleshoot e nd user workstations, hardware peripherals and software.

Plan computer setups with the use of Windows SCCM.

Imaged HP/Dell desktops, laptops, and thin clients via SCCM and PXE boot.

Manage user accounts and rights with Windows Active Directory.

Migrated hundreds of Northern Trust partners from Windows XP to Windows 7.

Coordinate deployments with partners and departments for minimal downtime.

Implemented a simplified SCCM/WMI repair process working with the End User Computer team.

Reduced the monthly unknown (offline) assets for the Illinois region (<1% of 11,000 asset records).

● Reporting Administrator

Developed and refined Northern Trust’s and Sims Recycling’s global electronic asset disposal procedures.

Ensure all major data bearing assets were processed following the current data destruction methods as stated in the Guidelines for Media Sanitization (NIST SP800-88r1).

Improved the disposal process to ensure 100% of all assets are accounted for when disposed.

Support Blancco Data erasure software.

Create destruction reports in Excel for use in ServiceNow asset record updates.

Update the logs and documentation for all disposal collections using SharePoint.

Provide inventory status reports using Excel pivot tables and charts used in PowerPoint presentations.

United Business Solutions, Addison, Illinois

1

Joshua J Lindzius

10504 S Highland Ave, Unit 3B W orth, Illinois 60482 7-08-522-**** acza3o@r.postjobfree.com April 2002 – May 2011

Systems Administrator and MFP Field Service Technician: Manage and administer small office network, PCs and servers. I nstall and repair Chicago area Ricoh, HP, and Panasonic MFPs. Respond to multiple work orders daily from troubleshooting and repairing MFPs, troubleshooting networking and connectivity issues and ordering parts daily.

● Maintained and supported Cisco and Dell hardware for local small office environment.

● Configured and managed hosted e-mail, DHCP server, Antivirus, inventory software(OMD), and file servers.

● Managed backup server with a RAID-5 array with daily back-ups and offsite storage.

● Deployed upgrades to office servers from Windows NT and Windows 2000 to Windows 2003 and Windows 2008.

● Maintain patches and updates for software, drivers and operating systems (Windows, Apple).

● Perform installs, repairs, and routine maintenance of MFPs.

● Train field service technicians on MFP networking basics and troubleshooting skills.

● Provide desk side and phone support for office and client PC and MFP issues.

● Connectivity specialist for the installation of MFPs and related softwares.

● Setup scanning (SMTP/file folder) and printing (including Fiery controllers) for MFPs. Education / Certifications

Techskills Chicago, Illinois CompTIA A+, Network+, CDIA+, MCP Technical Inventory

Windows operating systems • Active Directory • Windows Server Word • Excel • PowerPoint • Outlook • SharePoint

TCP/IP Ethernet networking • DHCP and static IP addressing • Wireless networking • Cisco VoIP 2

Contact this candidate