SUMMARY

Time-Proven, Adaptable Software Educator with Accounting and Sales Background. Able to Absorb and Teach Complex Applications Quickly with the Objective of Motivating and Empowering End Users. Custom Content Author and Developer. Experienced in System Testing and SEI Level III Methodologies.

An SAP Authorized and Certified Education Resource

An SAP Certified Application Associate in Crystal Reports and BusinessObjects Web Intelligence – all versions, all levels.

PROFESSIONAL EXPERIENCE

SAP Education Specialist 2007-present

RCC ENTerprises LLC – An SAP Certified Education Provider

SAP Certified Instructor of – SAP BusinessObjects Web Intelligence, Information/Universe Design tools, Crystal Reports and SAP Dashboards/Xcelsius courses, all levels, all versions.

Technical Writing of Custom Training Material and e-Learning solutions using Adobe Captivate, TechSmith Camtasia and SAP WPB Producer for Tutorial Videos.

Contracting at Benjamin Moore & Co., Montvale, NJ 2016

Redesigned, Developed and Conducted a Soup-to-Nuts training program around BEx sourced SAP Web Intelligence 4.1.

Authored all Custom Training Materials for Print and LMS Web-based using SAP Workforce Performance Builder.

Senior Principle Consultant 2004 - 2007

Capgemini Consulting - Jersey City, NJ - A Business Objects Authorized Education Partner

Authored, Developed and Delivered Custom Business Objects Training Content and Instruction.

Sold and Managed Training Engagements.

Authored Sales, Marketing and Custom Training Materials.

Knowledge Transfer Consultant 2003

Contracting at Sky Solutions, LLC. - Hasbrouck Heights, NJ

Developed and Executed System Test Scripts for New Proprietary Application.

Designed, Authored and Conducted Training Program and Materials for New Product Launch.

Software Trainer, System Tester & Technical Writer 1999-2003

IBM Global Services contracting at Lucent Technologies, Inc. - Murray Hill, NJ Lucent Technologies, Inc. - Employee, Warren, NJ

Organized and Conducted Domestic and International Training for Cognos, Business Objects and Lucent Technologies Proprietary utilizing WebEx, NetMeeting and Adobe Captivate.

Authored Integrated System and Unit Test Plans for New Software Releases, Developed and Performed Functional and Regression Case Testing adhering to SEI III CMM Standards.

Published Web-Help and Course Manuals utilizing RoboHelp and FrameMaker.

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Information Technology Specialist & Payroll Manager 1995-1999

Personal Computer Learning Centers of America, Inc. - Edison, NJ

Conducted Corporate Software Training - Beginners through Advanced levels of Microsoft Word, PowerPoint, Excel, Windows 95/NT, and Outlook.

Team Leader and Trainer for a $1 million, 10 month Windows 95/Outlook 97 rollout project for Johnson & Johnson, Ethicon for over 2,000 users, training 3 work shifts in NJ, TX, GA, & Puerto Rico.

Authored Training Manuals and Course Outlines.

Help Desk, Desktop Support, Train the Trainer.

Prepared Semi-Monthly Payroll and Benefits Administration for 150 associates on Ceridian and ADP Payroll Software.

Corporate Staffing Consultant 1993-1995

Abbott Associates - Lyndhurst, NJ

Performed Job Order Marketing, Cold Calls, Mailings and Recruiting.

Performed Interviewing, Reference Checking, Candidate Presentation and Follow Through.

Senior Accountant 1989-1993

Dun & Bradstreet Information Service, N.A.-U.S. Inc. - Murray Hill, NJ

Preparation, Consolidation, Analysis, Presentation and Corporate Submission of Full Monthly Financial

Statement Package including Balance Sheet, Cash Flow, Income Statements and Intercompany.

Sales, Revenue and Expense Analysis/Forecasts for Majority of Regional Field Offices.

Corporate Staff Accountant 1987-1989

Automatic Data Processing, Inc., Corporate Headquarters - Roseland, NJ

Preparation of Financial Statements, Income/Expense Summaries and Budget Variances.

EDUCATION/CERTIFICATIONS

Bachelor of Science Degree in Accounting – State University of New York at Albany, Minor – Business

Administration.

Magna Cum Laude Graduate with Associates Degree in Business Administration - County College of Morris.

SAP Certified Application Associate – SAP BusinessObjects Web Intelligence 4.2 and prior

SAP Certified Application Associate – Crystal Reports 2013 and prior

SAP BusinessObjects Knowledge Accelerator – Certified Content Developer.

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