*** ********** **.

Warminster, PA *****

267-***-**** acza2z@r.postjobfree.com

IT Specialist with 3+ years of experience in electronic health records, information security and troubleshooting. Highly familiar with a fast paced, high-pressure, dynamic work environment. Possess a Bachelor Degree in Corporate Communications and Business.

TECHNICAL SKILLS

Operating systems: Windows 2000/Me/XP/7/8, Mac OS X, Unix, Linux Software Applications: MS Office, Lotus Notes, Adobe Photoshop, Adobe Fireworks Applications Continued: Salesforce, Microsoft SQL Server 2008 Languages: SQL, HTML5, CSS, JavaScript, Ruby on Rails, Bootstrap PROFESSIONAL EXPERIENCE

Fulfillment by Amazon Warminster, PA

Self-Employed Online Merchant August 2016 – February 2017 Created, marketed and managed successful online retail business with an average of $10,000 in sales per month.

• Averaged 250 – 300 units per month, resulting in a 200% profit increase

• Achieved 98.6% positive feedback with 3000+ lifetime ratings through quick and courteous customer response times

• Solely responsible for bookkeeping, inventory control, packaging, customer correspondence, product manufacturing and setting product pricing to achieve optimal profits

• Successfully marketed product to drive sales through the creation of a landing page utilizing HTML, CSS and Bootstrap

Nextgen Healthcare Horsham, PA

KBM Templates Analyst July 2014 – May 2016

Used technical skill and acquired expertise of company's product to independently resolve issues, often times complex, with customer’s database, software applications, technical configurations, etc.

• Recognized multiple times for excellent customer service in addition to exceeding quarterly goals

• Responded to all support issues in less than two hours by telephone and maintained average resolution time of less than two days, significantly under the company average

• Exercised independent judgement daily to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions Xaxis Horsham, PA

Data Analyst November 2013 – July 2014

Demonstrated the ability to read and write an array of programming languages including JavaScript, Python, and jQuery to ensure client’s advertisements are properly implemented into the OAS platform

• Successfully used cloud based platforms such as Salesforce to organize, delegate and complete daily workflow

• Collaborated with Media Strategy and Business Development to leverage historical campaign data for inventory forecasting and media proposals

• Provided analysis of campaign metrics, and suggested improvements to drive success of campaign. Clark Associates Inc Philadelphia, PA

Sales Representative June 2013 – November 2013

Listened to and analyze the customer’s issues, investigating the problems, and providing strategic solutions.

• Fostered a team-oriented environment by maintaining a positive, professional attitude in all correspondence within high-pressure situations.

• Providing friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales

EDUCATION

Pennsylvania State University University Park, PA

Bachelor Degree in Corporate Communications and Business, December 2012

• GPA 3.32/4.0

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