Osa Cox

*** *********

Maize, Kansas, *****

Phone 316-***-****

E-mail acza2v@r.postjobfree.com

Objective

Seeking job in the field of Information Technology

Education

January 2015 – Present Southwestern College Winfield Kansas

Managing Information Systems

January 2007- May 2008 Butler Community College Andover, Kansas

A+ / MCSE / Cisco Certification Classes

March 1999- June 6, 2000 Bryan University Topeka, Kansas

Computer Science

Certification of Computer Programming

August 1996- Jan. 1998 Emporia State University Emporia, Kansas

General Studies/ Visual Communications / Computer Science

Work experience

August 2016 – Present Koch Business Solutions (Judge Group) Wichita, Kansas

Access and Identity Management

Create and troubleshoot Mailboxes, Conference Rooms, Calendars, Email accounts, Admin Accounts

Create, manage and maintain accounts in Active Directory and using Windows Power Shell

Manage and update accounts on Premise and in the Cloud

Assist with account migration to the cloud and with Office 2016 and One Drive

Create and troubleshoot exchange accounts, setup and troubleshoot Network shared drives and permissions

log tickets in Service Now, teleconferences and remote access with Skype

March 2015 –August 2016 Via Christi Health / Ascension Information Systems Wichita, Kansas

Data Center / Operations Technician

Build server racks, load and unload servers from racks, load unload Network switches

Replace Server Hard Drives, data cards, Cables, Setup network switches, routers

Load, unload backup tapes/DVD’s, initialize tapes and backup process

maintain Video Cameras, Monitor Servers, Battery backups and data center Temperatures,

Maintain Data Center, support Cloverleaf, monitor threads, server setup and reboot

log tickets in Service Now, run backups on backup systems - CommVault, TSM, Meditech, Soarian

June 2013 – March 2015 Via Christi Health / Ascension Health Wichita, Kansas

Access Account Management / Help Desk / Operations

Setup all Via Christi Accounts – Active Directory, TSM, Meditech, Soarian, Multiple other systems

Load, unload backup tapes, run backups on backup systems - CommVault, TSM, Meditech, Soarian

maintain Video Cameras, Monitor Servers, Battery backups and Temperatures, support Cloverleaf

log tickets using LanDesk

Remote support, Citrix / VPN support, Wireless Network and Offsite user support

Oct. 2009 – Nov. 2014 Spirit AeroSystems (IBM (Manpower) Wichita, Kansas

Dell Certified Technician / Onsite Technician / Deskside Support / Network backup

PC troubleshooting, Repair, re-image, refresh Dell and IBM, Levono, and HP PC’s

Troubleshoot Network connections, DDC, Ethernet / Baluns, Hub, router, cables, fiber, data connections

Support and troubleshoot printer issues – Xerox, HP, FEP’s, RDP, VPN support, setup switches and ISP’s

Blackberry, Cell phone troubleshooting and support / Air Cards (Broadband cards)

Roaming User Profile support / OS and software support / Hardware support / Group policy updates

Log tickets using Maximo

May 2006 – Oct 2009 Spirit AeroSystems (Volt) Wichita, Kansas

Help Desk Analyst / Operations / Command Center / Network Management

Project and Incident Management

PC / Monitor and Laptop Hardware support/ Printer Hardware and Network support

Helpdesk support using Maximo, Password/Account support using Psynch/ incident/problem management

Support Outlook, MS Office 2003, and 2007, Win XP, Win2K, Remote access/Mainframe / Unix, SAP, SharePoint

Monitoring network using Autosys, OVO, Watch Tower, HP Console, Network Node Manager

SAP/DCAC MRM, maintain batch jobs, SNAPS, restores, server backups, monitor network, Citrix Support

Maintain servers and tape silo’s/switch Storage Tapes from silo’s, server reboots/backup storage tapes

March 2006 – May 2006 Cessna (Computer Science Corp.(Volt)) Wichita, Kansas

Help Desk Analyst

PC, Monitor and printer Hardware support

Helpdesk support using USD, Psynch / MS Office 2000/ Windows XP

Mainframe/Unix/SAP/Peoplesoft support/Active Directory, Remote access support

March 2005 – Jan. 2006 Boeing (Tek Systems) Wichita, Kansas

Help Desk Analyst

Hardware support on Laptops, Printers, and Monitors

Helpdesk support using Remedy/ Courion Password tool

Remote access support, Expense Reporting, Travel Services

MS Office/Windows/Unix/Mainframe/Active Directory

Support Catia, Enovia, Multiple Engineering software, RS6000, Thin Clients

April 2003 – Sept. 2004 Bank Of America Wichita, Kansas

Support Desk Analyst1 / Generalist / Project Manager

Project Management

1st and 2nd level support for commercial loan systems using Peregrine Service Center, AFS, Action.

Lead production for new application releases, conduct meetings, Create documentation / technical manuals

Monitor and maintain CLSC Main applications / Software support / SIT, UAT, and production testing

Train users, new users and other groups/Incident and problem management / Manage Meetings

December 2002 - April 2003 Apollon Computers Wichita, Kansas

Computer Technician/Inventory assembly

Rebuild Computers and Laptops / Refurbish PC’s, laptops, and Printers for resale (Recycle PC’s and parts)

Install and configure hardware, operations systems, and software

Prepare computers for resale/ box pc’s and parts, add foam, and shrink wrap boxes

December 2001 – Nov. 2002 Voice Stream Wichita, Kansas

Technical Support

Assist customer with trouble shooting issues

Log in Service issues

Blackberry and PDM support

May 2000- Jan. 2001 KDOT (Premier Personnel) Topeka, Kansas

Applications Programmer 2

Develop forms for Records and Work Flow

Provide code for the forms using default code and VB Script, XML

Jet Form and Form Flow99

Redesign old forms and reattached them to the Internet

March 2000 – May 2000 KDOT (Premier Personnel) Topeka, Kansas

Computer Help Desk Technician

Rebuild / re-image computers, install software, repair / rebuild laptops, and repair printers

Answer phones and log in calls using Netware Administrator, Service Center

Provide technical support for users

Provide extra support for Network using TCP/IP, Novell, Groupwise

Computer Skills

Operating Systems: Microsoft Windows 3.0, 95, 98, NT 4.0, 2000, Server 2000, XP, Vista, Windows 7, Windows 8, Windows 8.1 Windows 10, MS DOS, Mac OS, Lynix, Unix

Server OS

Windows Server 2000, 2003, 2008, 2012

Software: Microsoft Office 97 - 2016, autosys, ovo, hp console, Microsoft Visual Studio, Quark Express, Front Page, Adobe Illustrator, Adobe Photo Shop, Adobe Dimensions 2.0, Dream Weaver, Page Maker, Mac Write/ Mac Draw, Corel Draw, Paint Shop Pro, Intempo, Rumba, Exceed, VS Client, Norrell, IP Sec, Citrix, VPN, MS Lync, Remote Desktop, LanDesk

Programming Languages: Q-Basic, HTML, COBAL, C++, Visual Basic, Access, VB Script, ASP, Java, Java Script, Visual C++, Jet Form default Code, XML Bank applications: CLSC Main, AFS, Action, Remote Print, Laser Pro Lending, Master Trak, Short Fall, AGRE, Desktop, Peregrine, QWS3270 Plus, Hot Docs, Universal Security Framework, Paid Loans, Stats Reporting, Band 2000, CMS, Document Direct, Defender Maintenance

Mainframe Applications: QWS3270 Plus, Wims, ETS, Hummingbird Exceed, AFS, EBIS, Stac, OVO, Autosys

Special Skills

Dell Certified, Type 45 words per minute, Video Toaster, Visual Communications, Graphic Arts, Web site Design, and hardware knowledge, Reliable, adaptive, great attitude and a hard worker.

Additional Information

I installed the U-scan equipment for many of the Dillon’s and Wal-Mart stores in Wichita. That included installing and configuring the PC’s, installing the bill acceptors, power supplies and configuring the touch screen software. I also setup the network for the Bank of the West Project. I Set up Kodak Picture printers for Kinko’s, and upgraded the JC Penny’s Network, and PC’s. I also have Plenty of POS experience. I have worked many short term projects installing, rebuilding, and re-imaging PC’s, as well as wiring and setting up networks.

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