IT Technician

Ireti M. R. Dabiri

**** ******* ***** **, *******, GA 30339

678-***-**** *******@*****.***

OBJECTIVE

To obtain a technical support position within a professional environment that enables me to maximize and advance my computer knowledge and experience.

SKILLS

Operating Systems

Windows XP/Vista/7/8

Programming Languages

C++

Java

SQL (Novice)

Visual Basic

Hardware

Dell, Hewlett Packard, Toshiba, Sony

Install, configure and troubleshoot PC’s

Laptops

Wireless cards

USB adapters

Video Cards

Sound Cards

Assemble PC’s to the component level

Security

Norton Anti-Virus

McAfee

Virus and Spam removal

Networking

Router configuration: Cisco, Belkin, NetGear, Linksys

GUI Applications

Ethernet Drivers

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook

Customer Service

Seven years Customer Service experience

Strong written and oral communication skills

Strong ability to patiently assist customers with diagnosis and problem resolution

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

EDUCATION

2015 –2016 ITT Technical Institute Kennesaw, GA

Pursuing an Associate of Science Degree in Information Technology – Network Systems Administration

EXPERIENCE

2016-Present eBryIT Kennesaw, GA

Contractor

Enroll/Imaged Dell laptops, desktops and Chrome books; wired mobile Dell charging carts; etched different logos on devices per client's request; ordered and installed defective parts on Dell devices.

2014-2015 Rollins INC. Atlanta, GA

Contractor

Provide phone support to customers, Enter customer requests, such as work orders, into the Message Center system, Filing of all paperwork within the department, Assistance in the Billing Department as necessary Account receivable, opened and deposited checks coming in weekly, processed how checks were to be applied, research misapplied checks.

2013-203 The Paradies Shops Atlanta, GA

Customer Service

Exceptional Customer Service, Cash Handling/Balancing, Store Merchandising, Stocking, Display Design, Up Selling, High-Level of Product Knowledge.

2011-2013 GameStop Atlanta, GA

Customer Service

Exceptional Customer Service, Cash Handling/Balancing, Store Merchandising, Stocking, Up Selling, High-Level of Product Knowledge, Keeping informed of current promotions and release dates for Gaming Consoles/Games and accessories.

2010-2011 Blockbuster Kansas City, MO

Customer Service

Exceptional Customer Service, Cash Handling/Balancing, Store Merchandising, Stocking, Up Selling, High-Level of Product Knowledge, Keeping informed of current promotions and release dates.

2008-2009 GameStop Atlanta, GA

Manager Trainee

Opening and Closing responsibilities and reporting, Cash Handling/Balancing, Bank Deposit, Inventory Control, Min/Max Control, Supervision of 3-5 Employees. Store Merchandising, Stocking, Up Selling, High-Level of Product Knowledge, Keeping informed of current promotions and release dates for Gaming Consoles/Games and accessories.

2007-2008 Wilson’s Leather Atlanta, GA

Manager Trainee

Opening and Closing responsibilities and reporting, Cash Handling/Balancing, Bank Deposit, Inventory Control, Min/Max Control, Supervision of 3-5 Employees.

2005-2007 Wilson’s Leather Atlanta, GA

Customer Service

Exceptional Customer Service, Cash Handling/Balancing, Store Merchandising, Stocking, Display Design, Up Selling, High-Level of Product Knowledge.

Contact this candidate