Manager Human Resources
Resume:
Cherese D. Moore
Ellenwood, GA, 30294
*******.*****@*****.***
Dear Human Resources:
I trust that you find my vast experience, knowledge, skills, and abilities as an Office Manager/ Human Resources Manager, and Consultant to be of great interest to you and your company. I am applying for a position with your company so that I may prove that I will be a great asset for your organization.
My resume highlights my experience and accomplishments. My desire is to assist in achieving your goals and objectives, can be further evaluated and demonstrated during a face –to –face meeting with you. I look forward to meeting with you soon, and becoming a valuable member to your organization. I can be reached at 770-***-****.
Sincerely,
Cherese D. Moore
Enclosure
Cherese D. Moore
4165 Lancelot Place
Ellenwood, Ga 30294
770-***-**** (Mobile) *******.*****@*****.***
Objective: To obtain a secure position in management as a vital part of a great team in the industry, that will provide professional developmental growth. In this position I will utilize my skills, knowledge and training to contribute to your bottom line objective.
Education/Training:
Master’s in Business Administration
August 2014- August 2015
Bachelors /Business Management; Shorter University
June 2012 - March 2014
Associates of Science in Leadership Degree; Shorter University
November 2009 – May 2012
United States Armed Forces Healthcare Education Program
Feburary1997- August 1997
Professional Experience:
04/2014-Present
Practice Administrator/ 3 Locations
Smile Studio Orthodontics
Fairburn, GA
Promote and develop a growth development plan
oThe process improvement program allowed practice to become more efficient with standard process, by continuously reviewing current processes and procedures comparing/contrasting the method of execution.
oBy assigning specific duties and creating ownership, this process improvement program facilitated an increase in personal accountability among the staff.
oAccording to the employees’ quarterly evaluations of management, company morale has increased by 60%
Present and encourage marketing plans for company growth
oEstablish relationships with surrounding schools to become a partner in education relationship
oEstablish a relationship with service providers with
the capability to be present and visible on social networking sites
oIncreased revenue by 10%bwithin the first 90 days
05/2011-04/2014
Office Manager/ Patient Care Coordinator
Delice Family Dentistry/Stockbridge Family Dental Group
Stockbridge, GA
Maintain a consistent third-party billing and collection rate of 98% or greater return.
oIncome aging reports are generated daily, which allow me to research each outstanding debt owed to the company by customers as well as insurance companies.
o With increased collection rates, the practice income report is more accurate and reflects true practice income.
oDuring our most recent quarter, I was able to obtain collection rates >100%
During the first 60 days of employment, I was able to design and implement a process improvement program.
oThe process improvement program allowed practice to become more efficient with standard process, by continuously reviewing current processes and comparing/contrasting the method of execution.
oBy assigning specific duties and creating ownership, this process improvement program facilitated an increase in personal accountability among the staff.
oAccording to the employees’ quarterly evaluations of management, company morale has increased by 35%.
Coordinate weekly with the company's Chief Executive Officer, to analyze provider productivity reports.
oBy using my skills and experience of evaluating provider productivity reports and overlaying those numbers with payroll expense, we were able to become a more efficient practice.
oBy properly analyzing these reports, I was able to maximize workload productivity and decrease manpower expenditures by 20%, saving the company wasted revenue.
Educate potential customers on diagnosed dental healthcare needs and review financial obligations with customers.
oAs the Patient Care Coordinator, my primary goal is to convince the patient to accept diagnosed care.
oI assume the responsibility of selling the provider’s diagnosed treatment plan to the patient for current market rate value.
oFacilitate a financial plan that allows the patient to afford the work, yet maintain profit margins for the company.
10/2010- Present
Executive Officer
Project Consultant
Arena Dental Group, LLC
Jonesboro, GA
Special project consultant, instrumental in establishing company operating standards and guidelines
oExamined the efficiency, profits and structure of the organization utilizing Dentrix software and by partnering with company’s Chief Financial Officer.
oDirect liaison between company’s Chief Executive Officer and mid-level management
oEarned company wide recognition and achievement acknowledgement due to excelled company performance.
oIncreased new client monthly average from 16 new clients per month to 48, which allowed us to exceed the national standard average of 21.
oAccording the practice project manager of Bank of America, office was projected to produce, during first year, $340,000. Arena Dental Group was able to exceed expectations by over 90%.
Human Resource coordinator
oDirectly responsible for interviewing, evaluating and hire of mid-level management and staff
oInstrumental in maintaining employment and compliance for regulations
oImplemented an employee orientation, development and training course which allows for a seamless transition for incoming employees and a consistent continuity of care for the customer
oBy closely evaluating the job performance of company’s marketing advisor, I was able to chart out and demonstrate to the Chief Executive Officer that the rate of return on revenue, in comparison to the expenditures was not beneficial to the company. This observation allowed provider to recover sever thousands of dollars falsely accounted for by the marketing team.
OSHA regulation and facilitating officer
oBy effectively implementing OSHA office wide training and orienting staff to current standards, rules and guidelines, office was able to successfully pass state OSHA inspection with 100% compliance rate.
06/08-02/10 Office Manager, Tooth Fairy Dental, Atlanta, GA
Maintained a professional friendly atmosphere in the dental practice daily.
oAccepted full responsibility for the daily functions of the practice.
oManaged and coached a team of 5 members
oTrained all new employees coming in on practice policies and procedures
oEnsured that all patients understood their diagnosed treatment and answered and all questions a patient may have.
oMotivated staff to meet and exceed monthly production and collection goals
oEnsured collections maintained 96% or better
04/07-06/08 Dental Assisting Instructor, Advance Career Training, Atlanta GA
As a dental assistant instructor, I had the great opportunity of teaching and molding future dental professionals
oTaught and trained students for Dental Assistant Positions in the field
oThoroughly trained students hands on with x-rays, taking impressions, pouring up models, as well as data entry into patient’s charts, and all procedures performed in a General Dentist office
oBy leading by example, maintaining professionalism at all time, students were motivated and eager to enter the field of dentistry
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