Project Manager
Resume:
Sheila Scarlett Gaston
***************@*******.***
LinkedIN https://www.linkedin.com/in/scarlett-sheila-b73514b
Experience Summary:
Professional Project Manager with 10+ years of experience managing diverse groups.
Direct experience managing large scale global programs/projects and initiatives.
Capable of successfully managing multiple initiatives and projects simultaneously.
Commitment to excellence and desire for responsibility.
Excellent problem solving and analytical skills.
Provide high visibility and accessibility to subordinates and executive management/managers.
Deliver visual analytics providing the discovery, interpretation, and communication of meaningful patterns in data; especially valuable in areas rich with recorded information
Professional Experience:
Insight Global @ Michelin AMERICAS Headquarters
5/2016-Current – Corporate Risk – Data Center – Infrastructure – Senior Project Manager
Successfully manage and implement remediation programs that include remediating a security gap and standardize the corporate security toolset via server migrations.
Implemented an accelerated server migration process in order to meet corporate goals and cost savings, earning the Team Excellence Leadership Award.
Successfully coordinated and managed moving the Americas Data Center from a dedicated data center in Greenville, SC to a shared data center offshore in Montpellier, FRANCE. Successfully moved migrations through the accelerated server migration process within a 12-month timeframe.
Leverage resources needed for large/high-risk projects.
Develop and implement program and project level processes, procedures, and performance metrics.
Interacts with senior leadership and major stakeholders to establish strategic plans and objectives for programs and projects.
Testing Technical and Latency Feasibility / White Test / Mock Test / Disaster Recovery / Physical to Virtual Migrations
Managed Scope of Work for Software License Manufacturers Inventory – Managed the collaboration with DELL and Third Party Vendor UMS (Universal Management Solutions) to consolidate a Heat Map of Software Licenses Michelin Global that may impede financial impact if when software is moved offshore. This is Michelin’s first overhaul to inventory a myriad of every piece of Software License Manufacturer Components and prepare the company for audit.
Managed ITSM – Work with Technical Tower Leads to create Change Tickets, CAB Approvals for Cutover, Planned Outages aligned with Line Of Business, Stakeholders, and Architect approvals.
Responsible for leading project teams and managing all activities and strategies in a project life-cycle related, with high visibility projects that are long-term, across one or more lines of business and carry a substantial impact to the related businesses.
Cloud Computing Deployment (Amazon Web Services AWS and Level 3 Network Company)
A deployment of Cloud Computing, due to prior contractual legal constraints SOW with another supplier, this company could not convert the entire data center into the Amazon Cloud
EBS / Load balancing / Storage / data storage for our instances, this is a primary storage device for data that we used when we had frequent and granular updates; for Storage option when we ran a Database on an Instance. Elastic Compute Cloud, Elastic Block Store, Elastic File System, Simple Storage Service (Amazon S3).
On Demand Delivery Reports and On Demand Delivery of resources and applications via the internet
Cost Savings - Eliminated racking stacking of equipment, eliminated powering servers, by using VPC Virtual Private Cloud Server easily deploy applications in multiple regions with just a few clicks using a console.
Cost Savings – Ability to choose our CPU, RAM etc. once the server was built / i.e. if we need Storage or a Database Server we installed a virtual IP, having an elastic load balancing like web servicing.
Amazon Monthly Calculator – Tool used to resize our compute capacity in the cloud for Instances, Dedicated Host, Volumes, Elastic IP, Data Transfer, Elastic Load Balancing.
AWS (Amazon Web Services) Global Infrastructure – Our in-house internal Security Team managed our Services Instances and Applications while Amazon (AWS) managed the Security of the underlying infrastructure of our Region, Availability Zone and Service.
Active Directory Single Sign-on – This is our compliance of how we are protected for security and how we manage how we get into/access the cloud and securely, i.e. what user ID’s, email address, or Michelin ID’s etc…
Server(s) - Linux ATI Linux server – using AMI another cloud computing interfacing applications, that supports databases using the Amazon Machine Image (AMI) to launch an instance, which is in our virtual server in the cloud.
Amazon East Data Center Security – Only Level 3 Network Company has access to the Amazon Data Center; SOW Contract with Level 3 Network managing the security, network, voice and data services.
Did not engage w/Department of Defense DoD
Corporate Feasibility / Disaster Recovery:
Prove the corporation will have sustainability ITIL CSI (Continual Service Improvement) with no impact to customers when data center is moved, all SLO’s, SLA’s must be met
Improve interoperability through a series of Latency Feasibility testing, by stretching the VLan from South Carolina to France, and prove that Applications will not experience no delays with no Latency to the customer when ordering tires, supplies, i.e. Sam’s Club, Bridgestone, Walmart.. Customer Satisfaction is #1
Improve management of VTL (virtual tape library) disk replications, mirroring, and imaging offshore
Validate a “True Test” of the B2B away from the Mainframe by confirming the White Test Disaster Recovery Plan works
Create a Scope for Functional and Technical Process, support Architect Experts Logical & Physical Architect Diagrams that supports scenarios and assumptions and solutions that will work for the best of the corporate community and customers, and adhering to Technology Roadmaps for Policy, Practices and Procedures, utilizing a firm Checklist that works and will support the move, upgrades, and Standing-up new hardware, Firewall, Network, Intranet, Internet, Installs, Configurations, Lift & Shift, Software Automations and etc..
Work with Senior Technical SME’s to assure applications will have a Disaster Recovery Plan and can manage & execute the Disaster Recovery Plan for all Applications inventoried.
Disaster Recovery Plan - Assure Disaster Recovery Plan (DRP) for Data Center Move – Manage the scope for Senior Technical SME’s to assure applications will have an executable Disaster Recovery Plan for all Applications inventoried for the delivery of the Architect Technical Summary Design, Functional Scope and the Technical Scope for the White Test / Smoke Test / Disaster Recovery in the existing environment to assure the DRP is positive in the new environment, along with creating Changes for CAB Change Advisory Board for approval.
Critical to the Line of Business impacting our Customers, impacts the company, server down time on Mainframe and Midrange, a few Deliverables/Tasks:
TSD Technical Summary Design
Moving to new Data Center offshore in Montpellier, FRANCE including feasibility and latency testing Architect changes if needed to get the applications and understand where are the mount points
Replicate the task we can replicate to fix and put it in a network bubble to assure probability or rebuild Connect server inside of the bubble to server outside of the bubble (using SSH VPN), local, remote, VPN to point to devices at the Data Center VPN Gateway or do the reverse.
For a copy data, copy the synchronization need to be done with the server stopped/down/or halted
Completing Data Synchronization to sync the application on the source server, i.e. this way we know that we have complete transactions and we halt the applications when we finish replication and then we can re-start the applications again. Down time on the server or halt the applications is critical
Dedicated assigned resources to Testing/Validate connectivity of application(s) in the network bubble
Example of Change: Changing the Firewall rule [FRCR] accepting the connectivity to the Load Generator, to use the Load Generator for the baselining.
Tek Systems @ Hewlett Packard, Home Depot
5/2014 - May 2016 – Global Infrastructure Senior Project Manage
Manage project plans for HP global data centers, including information such as project objectives, technologies, systems, requirements/specifications, schedules, budgets, and resource allocation.
Manage project milestones and deliverables.
Manage project execution to guarantee adherence to scope, schedule and budget.
Lead project status meeting and reports by collecting, analyzing, and summarizing information.
Direct activities of project team.
Successfully implement IT project across cross functional teams within HP.
Implement and manage infrastructure projects for all HP global data centers.
Successfully deployed Server Automation Hardware and Enterprise Asset Management Software on all HP managed servers.
Manage Data Center Facilities Management for Home Depot – Statement of Works (SOW), Request for Proposals (RFP’s), IT Master Services Agreements, Mutual Non-Disclosure Agreements, Standard Operating Procedures/Process (SOP), budgeting and resource forecasting.
TCS
7/2011-12/2014 – Infrastructure Senior Project Manager PMO
Software, Hardware and Services for General Motors Global Hosting Data Center Infrastructure Deployments, Database Migrations, Application Migrations, Releases, Deployments, Upgrade, and Refreshes. Managed and executed the GM Mexico Toluca Data Center shutdown power off.
Maintain project information repository entries, prepare service and change requests, develop and maintain resource forecast and utilization reports.
Develop project planning and communication documents, including project plans using MS-Project Server, presentations using MS-PowerPoint, and project documentation using MS-Word, Visio and Excel.
Ensure consistent implementation of project processes across common project objectives. Negotiate adequate resources are available to ensure delivery commitments are met.
Manage project issues, including issue identification, escalation, and resolution status tracking. Provide detailed and/or management reporting for project status.
Develop, monitor and report on budgets as required, including periodic cost and productivity analysis and status reporting.
Data Center Management, Infrastructure Deployments, Migrations, full life cycle end to end, Infrastructure Hosting for Middleware.
Work with Line of Business to Confirm Freeze Calendars, to improve the overall efficiency of the Change Management Process, specific phase process modifications were implemented to reduce the time and labor required to execute changes per the Environment.
Support technical teams as a contributor to help plan, support the design phase, and implements Tier 0 shared hosting platforms a level of storage (data storage) that is faster than any other level in the storage. (i.e. ESX Virtual Server, ESX Virtual Desktop (VDI), Citrix virtualization, Database Area Network (DAN), Storage Infrastructure (SAN, NAS, Switches). Maintain a great relationship working with the various business groups associated with infrastructure deployments. Align reports by working closely with the Service Delivery Team, Procurement, Data Center Management (DCM), Storage, Network, Hardware Engineering, and Infrastructure Architecture.
Work with Change Owners to assure we had a completed build plan and communication plan for implementation, test and back out plan for Changes. Work with Sponsor, Stakeholders, Line of Business for Risk Category Changes approved by Change Advisory Board (CAB).
Infrastructure Projects
Server Decommissions – Manage decommissions of physical and VMware servers on UNIX and Windows.
Database Migrations, Application Migrations, Application Decommissions – Manage decommissions of applications on physical and VMware servers. Manage Database and Application migrations by gathering a myriad of requirements for the Checklist prior to migration/cutover.
Database, Web, and Application Instances Migrations and Decommissions- Manage decommission of web instance, database instance and application instance from servers.
Zone Decommissions – Manage decommissions of zones.
Teksystems @ Hewlett-Packard
11/2005 – 7/2011 - Project Manager HPES
A myriad of customers General Motors Data Centers Infrastructure, Sarah Lee, Pepsi Cola, Coca-Cola, Cadbury, Fidelity, Invesco, County of San Diego, Virgin Airlines, Sirona Dental, and KLine - Application Deployments, Product Development, Relocation, Migrations, Disaster Recovery, New Data Center Buildout: Manage project life cycle and project status reports and summaries report to executives and Senior Management, and Deliver Managers, facilitate project review meetings, achieving project success on a globally. Facilitate Cross Functional communications across the Group Level. Strong teamwork strong ethics and customer support focus, managing project analysis, managing cross functional and technical requirements, and facilitate customer meetings with all management levels. Managed the following Deliverables Migrations/Deployments:
Migration Deployments, Upgrades, Repurpose, Database Migration, Server Migrations, Application Migrations, OS upgrades, Storage Refresh, Decommissioning, For VM Configuration gather requirements which sites, number of VMs, the SID, identify Application i.e. cache, Web, Proxies, Training, UAT etc., identify Co-location Rules, gather IP requirements IP Address Count, Hostname DNS Alias, IP Address VIP, VIP DNS Alias, gather requirements for vCPU/Memory, for Storage gather requirements for Virtual Disk Size, Storage Pool, Contents, FS Type, Volume Group, Logical Volume, Mounted on, identify Owner and Groups and Perms. Gather Network requirements, work with Vendors on BOM (Bill of Material).
Client Relationships, Line of Business, Capacity, Storage, Demand Management – Gather requirements for adding new Storage, using existing storage, SAN, NAS. Assure availability for storage for Physical and/or Virtual. Confirm correct Provision Checklist.., i.e. Preprod Layer, Prod Layer, and Database Layer.
Teksystems @ Hewlett-Packard
ITO PMO Project Manager
1/2004 – 11/2005
General Motors - Manage international Infrastructure Technology and Security Operational application projects throughout Canada, Mexico, and South America within the ITO PMO offices and facilitate the alignment of project budgets, risk management plans, issue logs, status reports, project scope, goals and deliverables.
Track high level project performance to produce weekly Dashboards and monthly Scorecard Reports to facilitate meetings with IT Leaders to communicate issues/risks and concerns
Managed ITO PMO projects through the SDM methodology (Solution Delivery Methodology)
Compiled data migration project focused on improving systems of care over time while also producing short-term savings opportunities.
IT Management Projects
Mexico Server Hosting Migration Project – Migrate applications to Milford-Michigan SHC from Mexico to avoid incident damages of up to $2.5M per year due to lack of application support as well as cost savings of 20k monthly.
Argentina Server/Application Migration Project Phase II- Migrate and host Argentina local 21 applications to Milford-Michigan SHC VM (Virtual Machine) Server
Argentina Server/Application Migration Project Phase III- Migrate and host Argentina applications to Milford-Michigan SHC VM (Virtual Machine) Server
Symantec Critical Protection Project- Implementation of Disaster Recovery Security Protection /Business Continuity to effectively run on supported hardware.
Symantec Security Information Manager- Implement a high availability solution that will ensure data backup storage.
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