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Microsoft Office Technical Support

Location:
Gatineau, QC, Canada
Posted:
May 12, 2017

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Resume:

Anatolie Patrascu

613-***-**** acz9wm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A self-motivated professional with over five years experience in Web Development and Learning Management Systems.

Web Development

● Proven ability to build a Web presence from the ground up - from concept, navigation, layout and programming, to user experience (UX).

● Strong knowledge of search engine optimization (SEO) best practices to elevate an organization's Web presence.

● Extensive experience with social media strategy and website integration.

● Proficiency in Content Management Systems (CMS), such as WordPress and Drupal.

● Knowledge of Secure Sockets Layer (SSL) and Canonical Name Records (CNAME/DNS).

● Proven excellence in code testing and debugging. SyberWorks Learning Management System (L MS)

● Configured and customized virtual learning environments based on SyberWorks LMS.

● Managed site user authentication and course enrolment processes.

● Uploaded and maintained the learning management system content.

● Assisted end users with functional questions about SyberWorks utilization.

● Created campuses and groups/classes for clients. Software Knowledge

Programming/Web: J avaScript/jQuery, PHP, Java, CSS, XHTML, HTML, AJAX, XML and JSON Databases: MySQL, SQL

Operating Systems: Windows, UNIX, Linux

Framework: Bootstrap, Web Experience Toolkit (WET) Version Control Systems: G itHub, TortoiseSVN, GitLab Other Software: D reamweaver, Photoshop, Illustrator, Eclipse, Microsoft Office Distinctive Abilities

● Excellent analytical, interpersonal and organisational skills.

● Self-motivated, able to work both independently and as a team member.

● Proven ability to interact with internal staff and external clients, providing technical support, and writing documentation.

● Innovative; can consistently generate new ideas for improving content and user experience. PROFESSIONAL EXPERIENCE

Computer website support (Contract) Feb. 2017 - May 12, 2017 Department of National Defence (Director General Marketing and Electronic Communications)

● Create, modify and maintain accessible Federal Government of Canada websites (as per the Web Content Accessibility Guidelines (WCAG 2.0) and the Treasury Board Standards on Web Usability, Accessibility and Interoperability)

● Develop custom themes and plugins for WordPress Content Management System (CMS)

● Manage application servers: Windows Server 2012, Plesk and Internet Information Services (IIS) 8.5

● Perform quality assurance review by checking standard compliance using tools such as HTML Validator, WAVE accessibility evaluator and various browser developer tools

● Communicate with clients on application functionality and content, and with the web team regarding structure, design and graphics

● Provide technical support & troubleshooting

● Other software used on daily bases: XAMPP, MySQL, SQL, PHP, HTML5, CSS3, Web Experience Toolkit

(WET 4.0), Bootstrap framework, JavaScript, JQuery, Microsoft Office Suite Software 2010(Outlook, Word and Excel)

Web Developer/Programmer May 2011- Feb. 2017

ILS Learning Corporation

● Develop websites (design/creation, migration) which complain with Web Content Accessibility Guidelines

(WCAG 2.0) and W3C Markup Validator) giving users a seamless and rich Internet experience using the WordPress and Drupal Content Management Systems

● Update and improve websites (content and design) on a regular basis

● Maintain and support activity of over 30 Websites and applications for corporate and nonprofit clients

● Perform weekly assessments of all websites and software to prevent potential errors/problems.

● Develop cross-browser and cross-platform compatible solutions.

● Perform unit testing of website projects prior to final delivery.

● Manage MySQL database through phpMyAdmin.

● Communicate with clients and analyse their requirements and expectations in order to translate them into specifications.

● Develop applications as SaaS (Software as a service) for clients using CSS3, HTML5, JavaScript, jQuery and PHP which will connect to our LMS through API

● Help with install/update and support for any questions related to Microsoft Office suite (Word, Excel, Outlook etc.)

● Used technologies: Word, Excel, Outlook, CSS3, HTML5, JavaScript, jQuery, PHP, WordPress, Drupal, LAMP

Achievements

● Built a web application to create and schedule Email Campaigns using Constant Contact Web Services.

● Built a web application to create analytics reports using Google PHP API.

● Built few WordPress plugins and themes

● Generated monthly savings by analyzing the company's hosting services and implementing more efficient and cost-effective solutions.

Lab Monitor Sept. 2010 - April 2011

North Island College

● Monitored students’ activity, assisting with applications such as Microsoft Office suite, Photoshop, Illustrator, Dreamweaver.

● Installed and configured Windows operating system and upgraded PC workstations and peripherals.

● Supported and troubleshot computer systems in a multi-user environment.

● Provided support for lab-specific software packages' special features. EDUCATION

● Interactive Media Web Development Diploma, North Island College, Courtenay, BC

● Bachelor of Electromechanics, Technical University of Moldova, Chisinau, Moldova VOLUNTEERING

Canadian Red Cross - participated as a fundraiser at Ottawa's Second Pan-Orthodox Concert dedicated to

“Fort McMurray fire victims" June 2016



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