Customer Service Microsoft Office

Armand Accordino

Cleveland, OH *****

acz9qc@r.postjobfree.com - 216-***-****

My strong suits are consulting, training and client support in order to ensure that organizations are successful. I find it imperative that the client is held in the highest regard. Assessing client needs and translating them into functional requirements is the most fundamental step for success. This is where I excel. Maintaining a strong, positive relationship is also paramount and one of my strongest attributes. Authorized to work in the US for any employer

WORK EXPERIENCE

Valet/Hospital Greeter

Standard Parking Corp at University Hospitals - Cleveland, OH - November 2014 to 2017

- Greet hospital patients, direct and/or assist to destination within hospital

- Perform all functions related to the parking and retrieval of customer vehicles in a safe and timely manner

- Stand in as Cashier and complete all duties, including POS and cash deposits Shift Supervisor/Coffee Barista

Caribou Coffee Company - Lakewood, OH - November 2006 to 2014

- Managed Team Member employees in front and back of house operations for retail coffee chain

- Performed point of sale marketing campaigns as well as seasonal promotions to meet profit goals

- Handled all POS cash transaction functions, safe maintenance and bank deposit functions Cleveland State University Intern/CitiStat Analyst City of Lakewood - Lakewood, OH - August 2007 to 2009

- Coordinated bi-weekly meetings between the Mayor, Department heads and the Administration

- Researched and compiled data regarding current projects and initiatives

- Conducted full inventory of the businesses within city limits for retail type and square footage Senior Business Analyst

Misys International Banking Systems - White Plains, NY - June 1998 to 2005

- Reviewed client requirements for enhancements and provided functional solutions for development

- Performed Quality Assurance testing on all Capital Market software programs

- Coordinated enhancement upgrades with software programmers to meet production deadlines Helpdesk Consultant

- Consulted, did troubleshooting and advised client issues pertaining to proprietary software and developed solutions

Implementation Consultant

Misys International Banking Systems - London, England - March 2000 to 2004

- Managed onsite implementation of Opics software for European and Middle Eastern clients

- Provided onsite support for the implementation of front office and back office software Software Instructor

- Taught classes on software programs and modules to existing clients and in-house personnel EDUCATION

Master's in Urban Planning

Cleveland State University, Maxine Goodman Levin College of Urban Affairs - Cleveland, OH 2009

Bachelor's of Science in Management

Purdue University, Krannert School of Management - West Lafayette, IN 1992

SKILLS

Microsoft Office software programs (Word, Excel, PowerPoint)

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