Microsoft Lync engineer
Resume:
Naresh Kasa
E-mail ID: ************@*****.***
Mobile: +91-957*-***-***.
PAN Card::CAFPK4652R
Objective:
To attain a challenging position in the field of Lync Administration, Enterprise servers management, VM ware, Skype for business administration and Windows Server Management where I can prove myself for the growth of the Organization as well as my career.
Professional Summary:
Possess 5+ years of Support management experience specifically in the enterprise server’s management, Lync and electronic software distribution. Bear solid understanding of Windows Administration and Microsoft platforms such as Lync and Skype for business.
Education:
M.Sc.-Sri Venkateswara University with an aggregate of 80%
Work Summary:
Current
Organization : Cognizant Technology Solutions
Duration : Feb 2016 to till date
Job Designation : Technical Lead
Client’s : Liberty Mutual Insurance
Cognizant Technology Solutions Corp is an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services. It is headquartered in College Station, Texas, United States.
Our team is world's second largest team in terms of network communications tools such as Lync and OCS
Lync Administration-
oAdministering and managing nearly 10,00,000 Lync users
oAssisted in the Architecture, design and implementation for the Lync environment.
oServed as a third level escalation point for problem and resolution associated with Lync client and server issue.
oGood knowledge over cumulative update installation to the Lync Server 2010 and 2013 infrastructure.”
oCheck and resolved system Wintel server-based UC application Performance issues and Established Lync user roles.
oMonitored and addressed trouble tickets and service requests submitted to the Lync Team.
oCreated knowledge base articles and uploaded to the UC Application SharePoint Site.
oPerformed Certificate renewal on Lync 2010 and 2013 Servers.
oGood knowledge over Patching on Lync 2013 servers
oResponsible for configuring the SCOM counters for Lync Functionalities.
oPerform Lync 2013 Performance Testing and HP hardware Configuration.
oUser and Support Guide and performed Lync On-Call weekly duties.
oGood knowledge over the Voice Gateways
oProvide operational support and troubleshooting of Lync infrastructures
oProviding support on O365 & Exchange users on mail routing and access related & Voicemail issues reported.
oHaving knowledge on Exchange administration.
oHaving experience on Right Fax & Toll-Free management and administration.
Windows Administration –
oAdministration and Configuration of Windows 2008 & 2012 servers.
oWindows OS & AD Incident/Production Management
oInstalling, Configuring and Managing AD and DNS Services.
oAD Replication monitoring and regular health checks to be performed
oTroubleshooting of OS and application related problems.
oVerify system logs and periodically clean up log files.
oCoordinating with different lines of services with SLA.
o3rd party vendor coordination and troubleshooting
oConsole operations - verify system availability
oMonthly check of assets
oOperating System alert handling and response
oPreparing documents on Servers Activities.
oMonitoring and Working the P1 & P2 Alerts
oMonitoring and working on the Tickets in Remedy
oMonitoring Replications and troubleshooting and generating replications reports.
Organization : AT&T Global Business Service private LTD
Duration : Dec 2014 to Jan 2016
Job Designation : Technical Lead
Client’s : Ernst and Young, BNSF railway, Shell petroleum, Mondelez, Marriott, IBM and Cummins.
AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone. AT&T Provides the bandwidth and network related tools.
Lync and Windows Administration:
oGood knowledge over cumulative update installation to the Lync Server 2010 and 2013 infrastructure.”
oCheck and resolved system Wintel server-based UC application Performance issues and Established Lync user roles.
oMonitored and addressed trouble tickets and service requests submitted to the Lync Team.
oCreated knowledge base articles and uploaded to the UC Application SharePoint Site.
oAD Replication monitoring and regular health checks to be performed
oTroubleshooting of OS and application related problems.
oVerify system logs and periodically clean up log files.
oCoordinating with different lines of services with SLA.
o3rd party vendor coordination and troubleshooting
oConsole operations - verify system availability
oMonthly check of assets
oOperating System alert handling and response
oMonitoring and Working the P1 & P2 Alerts
Organization : Synova Inovative Tech.Pvt. Ltd. (CBSI India Pvt. Ltd.)
Client : IBM
Project : Telstra
Duration : Jan/2013 to Sep/2014
Telstra Corporation Limited (known as Telstra) is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products and services.
Roles and Responsibilities IN IBM:
Remote Administration of Data Center servers using Remote consoles ( ILO, DRAC,RSA and RIB)
Handling P1, P2 and P3 issues and attending bridge-calls depending on the severity of the incidents.
Working on Incidents, Change Request and Problem Tickets
Working with different Teams like SAN, Backup, Virtualization and Networking
Knowledge about RAID Technology.
Resolving Performance and OS related issues.
Deploying windows XP//2000/2003/2008.
User Management like creating users, assigning to different groups and giving permissions.
Handling DHCP issues like scope creation and assigning the IPs based on the user request.
Handling the issues related to booting, DNS, Backup,
Knowledge about the various hardware’s HP Proliant, IBM x-series, Dell Power edge and Sun-fire
Ticketing tools used: SDM and BMC Remedy.
Monitoring Tools: Nagios and Hpsim
Disk/Memory/Processor Utilization.
Managing Business Critical applications and Database server.
Troubleshooting tools used : Netmon, Perfmon, Treesize, Auto-run, WinDbg and HP Management Tools
Migrating the VM’s from one ESX host/data store to other ESX host/data store by using
VMotion and SV Motion technique.
Installation and configuration of virtual machines in an Enterprise NAS environment.
Moving VM’s from one LUN to another LUN using Storage V Motion.
Deploying VM's by using templates and cloning.
System administrator on windows live storage operations team responsible for over 6,800 hosts in a live production environment as well as working in 24X7 shifts.
Organization : HCL
Duration : Dec 2011 to Jan 2013
Roles and Responsibilities in HCL:
VM ware server administration:-
Deploy virtual machines.
Managing virtual machines.
Patch updating.
Monitoring virtual machine & ESX server performance.
Creating & managing resource pools.
VM cloning.
VM troubleshooting.
Troubleshooting Guest windows O/S.
Managing CPU & Memory resources.
Windows administration:-
Installing hardware components.
Troubleshooting hardware problems.
Deploying windows XP//2000/2003/2008.
Installing, Managing and troubleshooting Anti-Virus (Symantec).
Installing and maintenance the various applications like Ms Office, Oracle, Sql Server, Visual Studio .net.
Configuring and troubleshooting Outlook.
Maintaining Security in shared folders.
Administration of Active Directory.
Configuring DNS and DHCP.
Maintaining 2003 server
Managing File & print services.
Marinating and updating of all servers with critical patches / hot fixes and with latest antivirus definitions files.
Preparing ghost images
Trouble shooting on workstations and server 2003 issues.
Personal Details:
Father’s name : K.Ranganayakulu
Date of birth : 16/07/1989.
Sex & marital status : Male-single.
Languages known : Telugu, English.
Hobbies : Listening to Music, Playing
Chess, Cricket & Football.
Nationality : Indian.
Place:
Date: K.NARESH
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