CINDY BUCKNELL, SPHR; SHRM-SCP

***** *. ***** *****

Brighton, CO 80603

acz9mv@r.postjobfree.com

720-***-**** (cell)

COMPETENCIES:

Over 20 years progressive Human Resource Expertise

Fortune 500 Corporate and Entrepreneurial Company experience

Relationship Management

Ethical Practice

Managed exempt & non-exempt employees

Business Acumen

Leadership skills

Conflict Resolution Skills

Payroll & Compensation

Benefits & COBRA Admin.

Policies and Procedures

Recruiting & Onboarding

Extensive Employee Relations & Investigations

Great attention to detail & organization

Self-motivated, flexible

Performance Management

Consultation, coaching & solutions

Paychex, ADP, PEO experience

Federal and State compliance

Supervisor & Manager training

High Tech, Retail, Call Center & Manufacturing experience

Public & Private businesses

Foster teamwork & positive work environment

WORK HISTORY

20/20 TAX RESOLUTION, INC. AND TAX GUARD, INC., Broomfield, CO/Boulder, CO – 4/07 to 3/17.

Human Resource Manager

Developed the onsite HR role as the stand-alone HR Generalist supporting up to 160+ employees within several states. Partnered with the owners of the company on operational and strategic initiatives to support the growth of the company. (growth of 63%) Implemented and executed plans in support of company goals and objectives. Implemented all hands-on aspects of HR including payroll processing (Paychex and ADP systems), benefits administration, administering policies and procedures to ensure compliance with all state and federal employment laws, compliance reporting. Implemented employee self-service website through ADP and ADP Total Source (PEO), background checks on all new hires, developed job descriptions, performance evaluations and compensation guidelines for positions. Extensive employee relations/conflict management and investigations. Opened additional office in Boulder.

TRANSFIRST, (now TSYS), Louisville, CO – 5/05 to 4/07.

Human Resource Manager

Generalist duties for multi-office locations throughout United States (approximately 600 employees), including new employee orientation, heavy employee relations, managing employee leave program and workers’ compensation, recruiting, training, maintaining an intranet website for employees, updating policies and procedures and compliance reporting.

CINDY BUCKNELL, SPHR; SHRM-SCP

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MCI TELECOMMUNICATIONS / WORLDCOM, (now Verizon), Denver, CO – 9/96 to 11/03 Included the following positions:

Human Resource/Benefit Manager, 2/03 to 11/03

HR Shared Services/Corporate Office. Managed a team of 8 exempt level employees who administered the STD/LTD, Workers’ Compensation and FMLA leaves for the company. Point of contact for issue resolution for employees across the country. Streamlined processes and created working manuals. Assisted with RFP’s and vendor management.

Human Resource Shared Services Manager, 6/00 to 2/03.

HR Shared Services/Corporate Office. Managed a team of 13 exempt and non-exempt employees who reviewed, approved, processed HR paperwork and sent out new hire offer letters for the company. Provided coaching & development to team. Resolved escalated issues from business unit leaders across the country. Provided reporting and automation progression with HR Database (PeopleSoft) and electronic employee transactions.

Human Resource Supervisor, 6/99 to 6/00.

HR Shared Services/Corporate Office. Supervised 6 exempt HR Administrators within the approval team. Approved paperwork based on corporate policy and limits of authority. Developed the department, trained new employees, reconciled escalated issues from high level management, worked through conflict resolution and change management and administered annual reviews.

Human Resource Generalist, 9/96 to 6/99.

Call Center Environment. HR Business Partner to supervisors and managers on daily issues and proactive planning. Supported approximately 800 employees. Responsibilities included heavy employee relations, supervisor/manager training on topics such as FMLA, ADA, Policies and Procedures, Performance Management, compensation & benefit administration and administrator for the exempt annual review process. Developed effective recruiting function with a partnership between management and an outside recruiting firm.

EDUCATION/PROFESSIONAL AFFILIATIONS

Bachelor of Arts Degree in Business Administration, Western Washington University, Bellingham, WA; Major concentration: Human Resources/General Management

Paralegal Certificate, Denver Career College, ABA approved, January, 2005

Member, Boulder Area Human Resource Association, 2004- present

Member, Society for Human Resource Management, 1985- present

Bromley East Charter School PTO (Parent Teacher Organization) Board Member, 2006- 2011

oPTO Vice President, 2009- 2011.

CERTIFICATIONS

SPHR – Senior Professional in Human Resources- since 2002

SHRM-SCP – Society of Human Resource Management, Senior Certified Professional- since 2016

Notary Public

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