Desktop Support Professional Experience

SCOTT WARREN

Motivated computer professional with more than 25 years in computer installation, repair and Maintenance.

Dynamic Computer Technician experienced in all aspects of hardware, software and Operating systems maintenance and repair.

Possesses in-depth knowledge of advanced diagnostic tools.

Experience in Diverse infrastructure technologies including desktop, applications, LAN, WAN and servers

Ability to provide hands on and remote troubleshooting, support and resolution of technology issues.

Strong interpersonal and communication skills, with the ability to support and work with many levels of management and peers.

Highlights

Computer diagnostics and repair rebuild and reimage of Windows

Hardware support and based laptops.

Troubleshooting

PC (Windows 8.1, Windows 10) and MAC (Apple OSX and IOS) experience.

IMAC support and trouble shooting.

Advanced troubleshooting

Virus and spyware removal

Fixed Nielsen specific applications when moving from older OS to newer OS.

Professional Experience

Robert Half – Peacock Foods January 24 – 27, 2017

Programmed gun scanners

Robert Half – ALE Solutions January 7, 2017

Upgraded software

Medix – MB Financial / Advocate Health September 2016 – October 2016

Desktop technician

Conducted multiple move projects as needed.

Setup new computers at newly acquired banks.

Troubleshoot needed Network IT issues and connectivity.

Compucom / Nielsen May 2009 – July 2016

Desktop Support Analyst

Responsible for providing hands on deskside support activities

Provided assistance to over 600 end users including senior staff including vice presidents and C level executives

Worked through a ticketing system called Service Point. Troubleshooting software as well as hardware problems as needed. Rebuild of laptop when necessary

Set up, tested and configured networks, desktops, laptops and printers. Troubleshot Nielsen based applications. Installed needed applications through Service Point ticketing system.

Supported remote based users with their computer issues. Refreshing of users laptop or Surface machine.

Supported Office 365

Conducted light mobility support for iPhones and Android devices

Compucom / GE February 2007 – May 2009

Desktop Support Analyst

Provide support for systems and software deployed across a multi-platform production environment (Windows/MAC). Active directory functions (adding permissions, unlocking user accounts).

Working on resolving tickets through CCM. Setting up new laptops and desktop machines for deployment.

CCI March 2004 – June 2006

GPS Installer

CRA Rogers Casey March 1990 – March 2003

Desktop Support Technician

Education

DeVry University

Some courses completed

Techskills

Completed the A+ training program

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