receptionist customer service
Resume:
Brenda M. Williams
Newark, DE 19713
OBJECTIVE:
To work in a position that will offer me an opportunity to utilize my experiences and capabilities. Part-time or full-time position desired – day/evening.
SUMMARY OF EXPERIENCE AND QUALIFICATIONS:
-Receptionist responsibilities (multi-line telephone)
-Proficient in micro-soft office, excel and billing systems (matrix)
-Excellent communication skills
-Strong attention to detail, customer service and listening skills
-Highly motivated, flexible
-Excellent time management, interpersonal and organizational skills
-Work effectively as a team player
- Maintain patient confidentiality in accordance with regulations
PROFESSIONAL EXPERIENCE:
Business Office Manager - September, 1997 – July, 2016
Foulk Manor North, Five Star Senior Living 1212 Foulk Rd., Wilmington, DE 19803
Responsibilities include but are not limited to the overall accounting functions of the business office. Receive and handle high volume of telephone calls. Communicate and assist customers with billing concerns. Communicate with multiple insurance agency concerning Long Term Care and Medicaid reimbursements. Maintain the community’s daily census reports. Process and post the facility’s daily cash receipts. Process the monthly billing statements. Maintained the A/R collection process. Office support for the Executive Director.
Secretary/Receptionist – September, 1977-1992
E.I. DuPont Company, Chestnut Run Plaza, Wilmington, DE 19898
Responsibilities include but not limited to – Receiving and forwarding telephone calls. Typing of correspondence for Department manager. Filing, sorting and distributing mail, handling travel arrangements and general office duties for the department.
EDUCATION: Delaware State University Business Education Completed 2 years
Howard High School Business Diploma
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