Human Resource Director

Fay Panah, SPHR

Aliso Viejo, California 949-***-****

********@*****.***

Human Resource Business Partner

20+ years’ success leading Human Resource teams and implementing business plans/strategy

Dynamic, innovative, and passionate executive human resource business partner with extensive experience designing and building human resource departments in start-up and existing organizations. Hands-on participant in all areas including training, benefits, recruiting, regulatory compliance, and succession planning. Continually evaluate risk/operational inefficiency, planning effective corrective actions to mitigate or eliminate roadblocks.

Highlights of Expertise

Strategic Human Resource Planning

Benefits/Payroll Administration

Compensation Evaluation

Recruiting and Staffing Initiatives

Training & Development Programs

Payroll/HRIS (ADP, Paychex, Paycom)

Enforcing Organizational Values

Analyzing Information & Applications

Regulatory Requirements/Labor Law

Performance Evaluation/Succession Planning

Collaborative Team Leadership

Employee Engagement

Career Experience

MonsterLoans, Lake Forest, California

DIRECTOR – HUMAN RESOURCES (October 2016 to March 2017)

Successfully managed all aspects of Human Resource operations through the recruitment, selection, and on boarding of qualified operational support staff. Implemented positive change throughout the organization and championed special projects for the entire HR department.

Spearheaded all special projects throughout the HR environment. Successfully distributed workloads and tasks, which aimed at delivering projects on time, within budget, and within scope.

Directly supported top management’s growth, strategic planning, and goals/objectives through the completion of strategic planning initiatives.

Researched and authored policies and procedures that governed all HR department activities. Ensured policies were fair, captured requirements, and aligned with the company’s goals/objectives.

Designed and launched performance evaluation tools and other resources that provided constructive feedback to employees.

Intercap Lending Inc., Aliso Viejo, California

DIRECTOR – HUMAN RESOURCES (March 2009 to September 2016)

Integrate new technology throughout the entire HR department that includes an Applicant Tracking System, Performance Management System, 401(k) Integrated Platform, and an ADP HRIS/Payroll system upgrade. Collaboratively lead HR teams at 9 facilities spread across 8 states.

Design and further develop processes and workflows surrounding payroll, benefits administration, compensation/performance evaluation.

Mitigate legal exposure and risk to the organization by proactively monitoring and training staff on updates to regulatory requirements from OSHA, EEOC, ERISA, and the FLSA.

Navigate 2 mergers/acquisitions, adding nearly 450 new employees to the organization. Successfully transition them and advocate for the company’s culture, mission, and goals/objectives.

Actively participate in the design and launch of new programs covering training, compensation, benefits, incentives, and new employee orientation processes.

First Fidelity Financial Inc., Newport Beach, California

DIRECTOR & HUMAN RESOURCES MANAGER (November 2002 to March 2008)

Built and developed the skills of the Accounting, HR, and Operations departments/teams. Collaborated regularly with the management team during critical decision-making processes throughout the organization.

Streamlined and optimized the recruiting process throughout the full lifecycle. Increased overall employee retention rates by 30%.

Closely monitored all activities related to employees for 100% legal compliance. Strictly enforced all federal, state, and local requirements. Conducted thorough investigations during violations.

Drafted and later enforced new human resource policies and procedures. Advocated for training programs that educated and engaged employees of all backgrounds.

Classic Limousine Manufacturing, Fountain Valley, California

PURCHASING & CUSTOMER SERVICE MANAGER (February 1996 to November 2002)

Successfully established long lasting relationships with reliable suppliers. Focused on quality, delivery, service, and competitive pricing when interviewing and selecting suppliers.

Guaranteed purchases were made on-time and JIT deliveries were made 100% on-time. Improved the flow and stream of material throughout the production environment.

Constantly evaluated the production flow throughout the manufacturing and warehouse environment. Optimized processes and improved operational efficiency and productivity by 75%.

Additional Experience

General Manager (1989 to 1996) P.V. International Automotive Center, Palos Verdes, California

Education & Credentials

Bachelor of Business Administration

University of Southern California, Los Angeles, California

Associate of Arts

Mary Mount College, Rancho Palos Verdes, California

Professional Development

Certified Senior Professional in Human Resources (SPHR)

Notary Public, State of California

Microsoft Certified System Engineer – (MCSE)

Certificate – Achievement of Skills & Knowledge Required of Professionals in Human Resources, eCornell

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