Customer Service Microsoft Office

NICOLE LAUFF

** ********** ********

Waterdown, Ontario L8B 0M5

Phone: 905-***-****

***********@*******.***

SUMMARY OF QUALIFICATIONS

Customer service experience, team player skilled at working with people

Proficient in Microsoft Office applications including: Word, Excel, and PowerPoint

EDUCATION

Sept 2016 - Present Candidate for Bachelor of Commerce, Marketing Management Co-op

University of Guelph, Guelph, Ontario

AWARDS AND SCHOLARSHIPS

University of Guelph Entrance Scholarship, 86% Admission Average (2016)

Ontario Scholar, St. Mary High school (2016)

Gold Metal Gymnastics Ontario Championship (2012)

WORK EXPERIENCE

Oct 2015 – Sept. 2016

2012-2016

April – May 2015

Summer 2014

Sales Associate (Footwear) SportChek, Waterdown Ontario

Actively engaged the customer utilizing the company selling model

Provided exceptional customer service to help customers make informed decisions by determining their needs and providing knowledgeable product information

Maintained visual standards consistent with the company guidelines and expectations including: ensuring the display wall was stocked and visually appealing, items were tagged correctly, the stock room was clean and organized, and dusting and cleaning the area.

Participated in the opening of a new store location including set up of product displays, organization of the store room, assembly of fixtures, and placement of product advertising.

Ensured price scan accuracy and loss prevention policies were maintained

Maintained up to date product knowledge

Volunteer Volleyball Score Keeper

Responsible for providing accurate and complete score sheets for volleyball tournaments

Paying close attention to the game and notifying the referee if a player is out of rotation.

Volunteer Caregiver St. Joseph’s Villa, Dundas Ontario

Provided compassionate care in assisting residents, with physical and mental challenges, with the tasks of daily living including eating meals, dressing and mobility

Ensured rooms were clean and orderly

Volunteer Camp Councillor SPCA, Hamilton Ontario

Participated in SPCA “Leader in Training” program

Responsible for ensuring a fun and safe day camp experience for a group of 12 children, ages 5 and 6

Organized and participated in daily activities

Assisted the lead councillor as required.

INTERESTS/ACTIVITIE

Volleyball (5 years club volleyball, 3 years high school volleyball)

Hockey (1 year rep hockey, 7 years house league)

Competitive gymnast (7 years)

Competitive tumbling (2 years)

Creative writing and poetry

Contact this candidate