Customer Service Agent

Mary Fitzpatrick

480-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced telecommute/work from home call center customer service agent

A work from home office environment equipped computer, headrest, high speed internet access land line free from interruptions, noise and distractions

Able to handle call center high call volume with efficient call handle time

Asses/analyze, offer solution, problem solve, resolve customer issues/concerns billing/account

/product inquiries/questions, process sales, placed/processed orders

Handled product returns/refunds//RGA/dispute and chargeback (documentation)

follow through process

Organized, multitask, multiple platforms at once notate/document account during call

Dedicated, focused and disciplined to work from home mentality and previous work from home experience to log in on time and complete my shift

WORK EXPERIENCE

Cancellation Agent Phoenix,AZ

Alpha Connect 12/28/2016- 1/25/2017

Daily high call volume

Educate customer about product benefits and features

Retain customer account

Offer offers and discounts

Explain trial offer and product shipment

Customer Service Agent Albuquerque, NM

Sitel Corporation 6/2014 – 4/2015

Customer care expert; resolved 100 daily billing, inquiries, account and payments issues

Explained equipment, programming package, premium channels, internet and phone services

Sold new or upgraded existing programming package, equipment, premium channels,

Educated customers over the phone on company internet and phone services

Provided customer loyalty program; applied discounts and specials offers to retain customers

Provided equipment technical support; assessed customer needs and solved problems

Retention Agent Albuquerque, NM

Albuquerque Journal 5/2013 – 12/2013

Provided customers service; made outgoing and took in coming sales calls

Processed new subscribers accounts and update subscriber accounts as needed

Triaged customer needs and referred customer services calls to the proper department

Led collections services; contacted customers and collected money for past due accounts

E-Commerce Customer Service Albuquerque, NM

Emex Accessories Online Ecommerce Automotive Aftermarket 2/2007 – 12/2013

Attention to detail and technology proficient; created, maintained, and uploaded databases

Sent customer, suppliers/manufacturer, coupons/discounts, receipts, customer orders

Coordinated mailing programs; shipping tracking number and newsletter emails

Answered customer’s questions, inquires, refund, returns and charge credit cards

Created internet marketing articles, social media and new product research

Added new products and content and managed shopping cart

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