Customer Service Manager
Resume:
PROFESSIONAL PROFILE
Leveraging knowledge in the field of health sciences with top-notch care to optimize the patient experience.
oExcellent communication and presentation skills
oExceptional collaborative and critical thinking abilities
oSpecial interest in public health
oProficient in Microsoft Word, Excel and Outlook
oAbility to work under stress
oAbility to multi-task in a fast paced environment
oStrong customer service skills for over five years experience
oLanguages: Fluent in English and Arabic
EDUCATION
California State University, Los Angeles, Bachelor of Biochemistry May 2017
Concentration: Biochemistry
Relevant Coursework: General Chemistry, Organic Chemistry, General Biology, Quantitative Analysis, Physics, Microbiology, Biometrics, Science Lab, Calculus Series, Social Sciences, Oral Communication, Anatomy & Physiology
WORK EXPERIENCE
Insurance Agency Office Manager, Farmers Insurance Company, Chino, CA August 2014 – September 2016
Organized office operations and procedures
Supervised and coordinated overall staff activities by reviewing and approving their work
Managed the reception area to ensure effective communications to maintain professional image
Applied for health coverage for clients through Covered California
Created auto, home, and commercial quotes
Handled cash/check transactions' deposits
Solved complicated problems and handled angry clients
Evaluated each staff member and set work strategies up
Participated in customer service and sales activities
Planned, organized and controlled the entire agency activities
Introduced new rules/regulations and ensured they were followed
Inducted training session for the new employees
Cashier/Cook, Sbarro Restaurant, Arcadia, CA September 2010 - January 2014
Processed customers payment transactions
Prepared food
Greeted and assisted customers with purchases
Set target up to do sales
Responsible for leading by example by demonstrating high standards of cooking and customer service at all times
Delivered both positive and negative feedback to kitchen staff on a daily basis
Checking quantity and quality of food received from suppliers, logging food cost reports for senior managers
Processed invoices on a weekly basis and ensured that any outstanding bills were paid in full and on time
VOLUNTEERING EXPERIENCE
Vida Drugstore & Pharmacy, Ontario, CA September 2016 – Present
Watching the pharmacist's work and consultation.
Organizing items in order.
Answering phone.
EO Pharmacy, Arcadia, CA July 2015 – August 2015
Data entry
Organized items in order
Used excel, writing drug names/quantities
Watched the pharmacist consulting patients
SERVICE & LEADERSHIP EXPERIENCE
Team manager, Life Team- Drama team at Saint Maurice Church; Pomona, CA February 2013 – Present
Being the team's Social Activities Organizer
Being in charge of the team's leadership and management
Organize social events & public service activities (Homeless, orphans, church's festivals)
Participating in team's plays
Handle communications between team's members
Organize trips
New Immigrants Service Coordinator, St John Coptic Orthodox Church; Covina, CA November 2013 – Present
Provide new immigrants to the U.S. with the information they need
Assist new immigrants with rides and getting their paperwork done
Conduct PowerPoint presentation sessions for new immigrants
Sunday School Teacher, Saint John Coptic Orthodox Church; Covina, CA October 2011 – September 2013
Designed Sunday morning session themes in collaboration with other spiritual team members
Utilized all institution supplies and resources effectively
Provided assistance for all special Sunday school events
provided assistance to children in the completion of all assigned projects and lessons
Attended all required instructor meetings and workshops
Planned and conducted personal spiritual growth activities to share with fellow spiritual team members
Taught kids bible principles and teachings through stories from the bible
Developed creative ways in teaching lessons
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