Omni channel ecommerce startegist

Ritesh Tarway

Cell# 214-***-**** Email: *******@*****.*** LinkedIn: https://www.linkedin.com/in/rtarway/

Omni-Channel strategist, Order Management Solution Architect, Supply chain domain expert, J2EE system performance expert, Fast learner

I am an accomplished technologist with more than 15 years of experience who has helped numerous clients overcome the challenges of Omni-channel commerce. I have implemented highly scalable solutions for ship-from-store, pick-up from store, channel agnostic returns, global inventory visibility and single view of customer and order for many large US retailers as well as startups, across B2C and B2B domains

Accomplishments

Developed KPIs to monitor functional and technical health of Sterling instances

Developed standards and best practices for coding, Developed methodologies and artifacts for test driven development in Sterling projects, thus reducing development cycle time by 20%

Developed unit testing framework using Junit and TestNG to reducing the development cycle time by 40%

Developed testing automation framework using JMeter and TestNG, thus reducing QA time by more than 50% and in some cases eliminated need for manual QA.

Managed multi-environment deployment and automated release processes using Jenkins and Hudson CI tools, thus saving build and release time on by 60% and cutting production downtime to 90%

Self-Learned Hadoop, Spark, R, Data science basics and big data basics through IBM Big Data University

Completed rigorous MIT extension school’s Supply chain analytics and Supply chain fundamental courses delivered on Edx.com

Primary Skills Summary

IBM Sterling Order Management Skills

Enterprise architecture and defining Omni-channel roadmap with phased implementation plan

Requirement Elicitation and Solution Definition

Managed multiple green field implementation projects, End to End support projects, Enhancement projects and Upgrade projects

Configuration and customization expertise for all modules and technical components in Order Management

Holiday readiness planning and executions

Performance assessment and tuning of sterling applications

Specialized deployment e.g. promising server and order server, multi-schema deployment

Cloud deployment using Docker on Amazon AWS or private cloud instances like One-ops

Technology, Tools and Other Technical Skills

J2EE framework, Web technologies, REST and Web services

Expertise in programming using Java, XSL, SQL, Oracle PL/SQL, UNIX shell scripting, HTML, JavaScript, CSS

Configuration of JBOSS, IBM Web Sphere and WebLogic Application server and JMS server for load balancing, clustering, seamless failover

JVM performance monitoring and tuning for standalone java apps, enterprise j2ee applications and java-based web services

SQL performance analysis and tuning for oracle database

Expertise in modeling and executing load test for Sterling OMS and web apps using JMeter and SOAPUI

Expertise in using SonarQube to measure dynamic code quality

Business Domain Skills

Supply chain management in retail ( Analytics, demand planning, inventory management, network design)

Functional business know-how of various Omni-channel solutions e.g. ship from store, drop shipping, pick at store, channel agnostic returns, seamless inventory visibility

KPI development for measuring perfect order fulfillment

Secondary Skills

Big Data Technologies: Hadoop, Spark and R

Professional Experience

Consulting Manager

Cognizant Technology - Bentonville, AR, January 2013 – Present

Apart from actively involved in projects, I participated in building our sterling practice by hiring and mentoring team resources, contributed to reusable accelerators, participated in various sales presentations, created many sales artifacts e.g. competitive market analysis deck, OMS practitioner’s point of view deck

Key projects and my roles in them

Jan 2017 - present (Enterprise Architect - Order Fulfillment and Supply Chain Integration systems for a startup company in NYC)

Define Omni channel roadmap and planned different business releases

Define overall integration architecture and data flow

Evaluation for various cloud based OMS products (NetSuite OMS, Magento COM, Demandware, Kibo and Aptos) based on features, TCO, maintainability, long and short term product road map and selection of a suitable OMS product

Define business rules and processes for fulfillment, define integration strategies with 3PL, vendors and ERP systems

Discover and identify changes needed in end to end supply chain for the new product category - work with supply chain group to define inventory planning strategy, demand forecasting and reverse logistics flow

Define OMS Solution architecture for Magento COM (MCOM) and Integration architecture of MCOM with 3PL and ERP system

November 2014 - Dec 2016 (Sterling OMS SME at Sam's Club corporate, Bentonville)

Planned and successfully completed end to end upgrade of Sterling OMS from v8.0 to v9.4, with a downtime of just couple of hours

Performance assessment of existing solution and infrastructure to identify improvement areas and coordinate with various teams to fix the issues

Defined and rolled out process for test-driven development in Sam’s Club. Helped project team to adopt the process

Analyzed the issues with deployment process and identified improvement areas to reduce the downtime and quicker cycle time. After implementation of new process, new releases can be rolled out in every 2 weeks without any downtime

Developed and rolled out process for applying sterling hotfixes across different environments

Jan 2014 - Mar 2014 (Solution Architect for GIV module at Kohl’s)

Implemented/enhanced following artifacts for 'Buy Online Pickup at Store' initiative

Sep 2013 - Jan 2014 (Senior Project Manager at Staples, Framingham)

Managed Cognizant's OMS team for 4 agile sprints

Jan 2013 - Sep 2013 (Solution Architect for Basspro OMS and Call center implementation)

Architected solution for ship to home and sterling call center for Basspro

Managing Consultant

IBM - Dallas, TX - July 2005 - January 2013

I was a top-performing sterling solution architect in IBM. My primary responsibilities were implementing sterling solution for clients. Apart from this I was involved in creating reusable accelerators and setting up best practices for development, testing and deployments

Key projects and my roles in them

March 2012 - January 2013 (Tri Vantage Corp, Burlington, NC)

Worked as integration architect to lead and develop integration of Sterling OMS and WMS with various external systems including Direct-tech, Oracle Item master, Oracle general ledger, vertex, Pitney Bowes and many others

April 2011 - December 2011 (Bare Escentuals, San Francisco, CA)

Architected and lead delivery of OMS and call center solution for UK and Ireland operations. The key challenge for this implementation was to keep it on-budget by keeping the implementation as simple as possible. The entire implementation cost was less than 1 Million USD

April 2010 - December 2010 (DSW, Columbus, OH)

Architected and lead delivery of various enhancement to existing OMS and Store Ops solution to enable store inventory inquiry from web site, integration with POS system to capture orders and executing returns

Application Engineer

Oracle Corp - Hyderabad, Andhra Pradesh - October 2003 to June 2005

Designed and developed various modules of oracle project management tool and its integration with Microsoft project. I used oracle PL/SQL, SQL and Java in my work.

Software Engineer

Infosys Technologies - Pune, Maharashtra - September 2002 to October 2003

Worked in a project to manage customer’s order for a European telecommunication company. I developed modules in Java and SQL to automate order fulfillment for telephone and DSL lines.

Certifications

APICS CSCP – October 2010 - November 2015

MITx Supply Chain Analytics

MITx Supply Chain Fundamentals

IBM Big Data Foundation Level 1 & 2

IBM Data Science Foundation Level 1 & 2

IBM Hadoop - Level 1

IBM Spark Level 1

Datacamp's Introduction to R

Education

PGDIT in IT, IIITM-K - Thiruvananthapuram, Kerala 2001 to 2002

Bachelor in Civil Engineering, Birsa Institute of Technology - Sindri, West Bengal,1996 to 2000

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