Daniel Havenar

*** ****** **.

Rio Rico, Arizona 85648

520-***-****

acz9ic@r.postjobfree.com

Objective:

Seeking a challenging and responsible position that will allow for the opportunity to utilize past experience and excel in a renowned organization.

Summary of skills:

Familiar with the principles and practices of management and administrative services

Client Relations-Contract Negotiations

Knowledge of word, spreadsheet and data management

Ability to handle multiple tasks and work in a fast-paced environment

Outstanding customer service, organizational and data entry skills

Possess excellent interpersonal, communication and presentation skills

Fluent in Spanish

Work Experience:

Organization: NeoVox Global, LLC (Carthage, MO. – Mexico)

Duration: January 2013 to Present

Designation: Director of Operations LATAM

Responsible for the management, operations and on-boarding of new clients for near-shore contact center located in Hermosillo, Sonora, Mexico

Successfully brought several clients to the near-shore facility including Chime Card, The Singing Machine Inc. and Precious Moments Inc. by bringing together a model with foreign customer service agents who were accent free and educated in the United States that provide domestic quality customer service at a lower cost for the clients and increased profitability for the organization.

Increased agent quality and decreased average handle time along with average seconds to answer while maintaining answer rates well above industry standards to between 95 and 97 percent, all of with the goal of increasing profitability for clients and increasing sales of their products.

Lowered attrition rate by offering goal programs for customer service agents that allowed bonuses to those agents with good attendance and increased profitability statistics, allowing for improvement in company profitability, which in turn increased profits by eliminating time theft. Taking losses in training and time loss equaling, 10 to 15 thousand U.S.D. per month to a zero loss ratio.

Negotiated first outbound sales program with AT&T in Northern Mexico, successfully using the first telemarketing sales program ever used by that company to sell new AT&T contracts for business to business and business to consumer contracts.

Organization: Tristar Services S.A. de C.V. (Hermosillo, Sonora, Mexico)

Duration: January 2000 to December 2012

Designation: General Manager LATAM

Responsibilities included managing and supervising daily activities of administrative and clerical staff, including review of daily reports on new reinsurance contracts. Negotiated new reinsurance contracts with brokers and cedent insurance companies. Other responsibilities included acting as Lead Underwriter on risk management, team while working with Insurance superintendence in new Latin American markets to register company per financial and rating requirements. Acquired and maintained annual rating by leading the organizations new management team. Wrote and distributed annual business plan for review by rating company and potential clients. Worked closely with internal accounting and external firm to maintain proper accounting principles for internal control and required regulation of rating company.

Company was working in a niche market, opened up new reinsurance markets, including construction bonds, excess of loss contracts with stable insurance companies and expanded Maritime contracts. From 2005 to 2012 increased Latin division profits from 2 million dollars, to 10 million dollars in gross revenue.

Achieved risk assessment rating for Tristar Insurance Co. in 2005 by reworking company policy in regard to reserve balances, increased reserve balance from 20% to 40% and took underwriting from a single underwriter to a 3 person team of qualified insurance professionals, allowing for a broader market capacity and increasing profit in the Latin American market.

Worked with well-known regional Brokers in Colombia, Ecuador and The Dominican Republic increasing company’s presence in Latin America and allowing for a larger and more diverse portfolio of business which took the organization from a niche reinsurance market of limited business, to a more diverse and well known entity.

Organization: Premier Administrators – (Scottsdale, Arizona)

Duration: June 1993 to December 1999

Designation: Policy Administration - Administrative Assistant- Office Manager

Handled responsibilities of providing customer service and administrative support by creating, tracking and analyzing Insurance and Reinsurance policies. Performed responsibilities of preparing payrolls, reports, memos, letters and financial information for accounting department. Analysis of submission and business reports. Prepared correspondence, including faxes and email. Maintain policy records and management systems. Prepared agendas and made committee arrangements for staff and executive meetings.

Reorganized procedure for endorsement and clauses in regard to policy management by expediting process from bulk paper placement to computerized formatting. Decreased policy output time from several days to hours.

Instituted continuous training procedure for underwriting and risk management for risk factors in different insurance-reinsurance markets which decreased unnecessary claim filings.

Formed relationships with London Brokers to increase catastrophic reinsurance contracts for an improved risk assessment of company.

Education

Columbia College

B.A. Business Administration

Major: Management

Columbia College

MBA (currently attending)

Concentration: Human Resource Development

Scottsdale Junior College -1995

(Spanish language course)

Foreign Languages: Spanish (fluent)

Union High School- Graduated 1989

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