Customer Service Pharmacy

PerPersonal Details sonal Details

Personal Details

Religion: Muslim

Nationality: British UK

Languages Known: Arabic (Basic), English (Fluent), Urdu (Good), French (Basic)

Address: UK Birmingham Postcode B66 4SH, United Kingdom

Passport: UK British

Marital Status: Single

Age 35 Years

Location Preference: Saudi Arabia, Kuwait, Middle East, and GGC

Any other information required please request

Profile Summary

Pharmacist, with Masters’ Degree including clinical, management, business skills

Successfully accountable for pharmacies and companies & have worked in, their daily operations, developing the pharmacy team and have been involved in a range of professional and clinical services, including cost effective and safe quality care. Successful in leasing with healthcare professionals, including Doctors, Dentists, Nurses and others, as well as providing a range of locally commissioned NHS services including clinical work.

Result-oriented pharmacist with experience in Pharmacy Operations and General work, including assistance in making profits. Successful in preparing medications including by reviewing and interpreting physician orders; detecting therapeutic incompatibilities, interventions, and resolving issues where appropriate.

Pharmacy teaching experience with staff and team members, in work career and awareness of curriculum and pharmacy practice education at undergraduate level. Possess awareness and experience in research project issues and experimental work at University and some awareness after graduating relating to Pharmacy practice including aspects of secondary clinical care with teaching experience in other subjects. Possess understanding of overall curriculum of pharmacy with skills in mentoring and teaching students;

Feel I Can assist in delivery of projects as per scheduled milestones updating checklist and guidelines as per the client’s requirement and feedback

Achieved commendation in areas of pharmaceutical work and including IT computing skills use. Passion for excellent quality customer care; skilled Experience in clinical data analysis. Exposure towards managing the front office operations, guiding staffing, disciplining, basic scheduling and monitoring performance.

Worked at reputed hospitals of UK such as Birmingham UK Heartlands Hospital, Heart of England NHS trust and Sand well UK City Hospital, NHS trust & UK Southampton General Hospital.

Knowledge and Experience of Regulatory Affairs, Successfully ensured, resolved and supervised the appropriate licensing, appropriate marketing and legal compliance of pharmaceutical and medical products, in order to control the safety and efficacy of products, including product recalls and supervising with e,g alerts from UK Medicine Health Regulatory Agency (MHRA).

Knowledge of other areas like Quality Assurance and Good Manufacturing Process, experience at undergraduate level. Knowledge of project management issues including successful experience and assistance in local projects and assistance in meeting objectives of tasks, and delegating tasks to meet targets. Involved in successful charity work and fundraising projects. Fluent English, basic Arabic (hoping to learn further) and good Urdu, basic French. Possess qualifications and experiences to make excellent contributions, and success in companies and those known for high quality evidence based care, and services which hope to contribute to grow. Aware of the culture, of Middle East, Saudi Arabia visited previously and make contact with some Sheikhs in Makkah and Jeddah.

Core Competencies

Academic Details

October 2001-June 2006 –Masters Degree Pharmacy (MPharm) Hons degree obtained (2:2), including clinical work and pharmacy practice, and. other areas

September 1998-June 2001 ‘A’ levels Abbey Tutorial College UK Birmingham, Handsworth Grammar School UK, Hands worth, Birmingham, B21

‘A’ Levels: Mathematics (B), Chemistry(C), Biology. (E) General Studies (Pass)

Secondary School September 1993- June 1998 UK GCSEs Shireland Collegiate Academy Smethwick UK, B66 GCSE’s UK exams including Science (AA), Maths (B), English Language and Literature (B, B), French Language (C), Geography(C), IT computing (Pass), Graphics Design (Pass)

Notable Accomplishments Across the Career

Increased prescription count through increased customer service and pharmacy efficiency

Worked with award winning of 1st position of management team in area for operational work and standards, given by a multiple company

Maintained pharmacy automation system; saved costs e.g. on stock medication by selecting effective but cost efficient stock from wholesalers, whilst maintaining quality of care

Assisted with non-pharmacist employee development and training, and supervised in shifts

Successful implementation of management over my ideas on patient and public safety on premises in a strategic sense, now in operation

Received recognition for creation of plan improving safety and dealing with customers in companies

Recruited patients from competitors improving business

Played key role in system and operational procedure implementation which systematically could lead to reduced errors and improved customer care

Maintained drug inventory levels by ordering necessary medications and supplies while verifying deliveries against orders

Assisted in developing work flow procedures to maximize productivity and assist reduce errors

Eliminated high number of waste of medicines and discovered wholesaler errors, maybe saving costs

Increased pharmacy revenue including by outreaching to patients and public

Successful implementation of management over my ideas on patient and public safety on premises in a strategic sense, now in operations

Implemented one of the most high number quality provided by a pharmacist of Medicine Use Reviews, therefore improving compliance and saving time and costs maybe e.g. for practitioners and government

Advised public on Hajj and Umrah vaccine for Saudi Arabia, raised awareness

Awarded prefect duties role pre college, being responsible for student behavior

Achieved amongst higher grades in the year pre college exams

Good Use Of Computing including Microsoft Packages

Including local information.

Places worked have a good link to the Masjid from which scholars come from Saudi Arabia. Alhamdulillah I am aware of ethos and culture there. I make contact with Sheikhs from Makkah and Jeddah.

I Have completed Hajj/Umrah Alhamdulillah and am aware of Saudi Arabia and the way of shariah living. And completed many Surahs by heart in learning the Quran. Participated in quizzes and challenges while at college

Good experience in computing including Microsoft packages (relevant certificates obtained).

Hoping to further my Arabic language skills inshaaAllaah I have basic conversational skills and can read well and able to write basic, and have basic understanding.

Interest and experience in assisting with local projects, events, fundraising, charity work etc.

Alhamdulillah. I hope to pursue further and hear from the team soon very soon InshaaAllaah

References: Available On Request.

Organizational Experience

Hospital Pharmacy Work During Training Year

August 2006-July 2007

UK Birmingham Heartlands Hospital, Heart Of England NHS trust 1300 beds over three sites trust has, serving approximately 1.2 million patients each year

World leader on MRSA infections and specialties in many services to patients

One of the largest trusts in England, UK. Worked amongst approximately 10 to 15 pharmacists at one site, also technicians, and assistants, administrative staff worked with. Duties worked in stores, outpatient dispensary, and aseptic, inpatient wards, pediatrics, ICU, hematology and clinical trials. Various clinical lectures attended during my training year

October’14 to Present:

Independent Primary Care Pharmacy Extreme Pharmacy Ltd., Aston, Birmingham UK as Pharmacist with Management and Clinical roles, Varied non-fixed hours, when required basis

Achievements and Roles:

Well established Primary Care Pharmacy, serving the area for over 8 years

Providing service to the patients including 4 local Doctor Surgeries, (25 doctors), 4 care homes with emergency care, 3 Dental practices (12 dentists) and out of hours

Dealt with around, 300 items of medicines, 10-drug misused patients taking controlled drugs and other medication & resolved other issues with drug center clinic, around 20 patients seen for ailments, consultations and queries

Skill Set

IT Skills

Achievements &Interests

Career Timeline

Extracurricular Achievements & Trainings

Membership

Provided and checked, drug therapy orders for appropriateness of dosage, route, interval, schedule and duration and intervening appropriately by communication with the prescriber/or team when necessary

Resolved patient queries basis medication and prescription such as interactions between medicines, successfully resolved changed medication basis patient history, and queries for various groups of patients including for a child, and elderly and other incidents

Reviewed medicine use, helped improved patient adherence, compliance, highlighted patient problems

Used clinical patient data to assess how appropriate medication was, dosage and changed medication with contact and authorization of doctor

Provided general counseling on painkillers, anti-allergy, dermatology, blood thinning, respiratory, gastric, ocular medication and many other conditions

Interfaced with Electronic Prescribing (ETP) with prescriptions from local surgeries coming electronically

Oct’14-Jun’15:

Independent (Primary care) Pharmacy Al-Shafa Pharmacy Ltd., Smethwick, West Midlands, UK as Pharmacist with clinical and managerial roles Varied non-fixed hours

Achievements and Roles:

This was Part of a multiple company branch. Working with patients from many Healthcare providers

Worked with patients from 3 local GP Doctor Surgeries (16 doctors), 3 dental surgeries (5 dentists), 2 care homes and 1 nursing home

Pharmacy dispensed with and dealt with over 400 items day.

Discussed medication of different types, helped trainees in learning, and assisting them in passing examinations. Responsible for development of students and delegating duties.

Addressed medicines related queries & monitoring some special type of drugs and pharmacokinetic related advice,

Clinical aspects to work and ailments seen and dealt with

Interfaced with certain types of products including insulin pens needles, vials, and dressings and suggested necessary drug therapy

Similar roles and achievements to above

April’12- June’14:

Independent Pharmacy Madinah Pharmacy, Varied Hours, Small Heath, Birmingham, UK

Achievements and Roles:

Monitored 15 patients and dispensed 50 medicine items on daily basis

Achieved one of the highest amounts of unwanted medicines stock control, therefore possibly saving business and government costs

Various queries resolved including patient repeat medication ordering.

Managed and responsible for staff and students on placements along with stock control; assessed patients after drug therapy and medication

Commendation received for managing workload, IT use and dealing with patients, handling queries including medications ordered, and appropriateness of therapy etc whilst working under pressure

Responsible for development of students. And delegating duties.

Successful referrals made to doctor when necessary

Independent review of patient therapy and its effectiveness

Varied Hours, non-fixed

Apr’12- Jun’14: Independent Primary Care Pharmacy R&R Ltd., Ladywood area, Birmingham UK as Pharmacist roles and achievements similar to above.

Jul’09- Mar’12: Independent Pharmacy Chemipharm Pharmacy Ltd., Lozells Road Lozells Birmingham UK as Pharmacist Primary Care Pharmacy called R&R Ltd., Birmingham UK

Aug’07- Jun’09: Primary Care Companies worked included (Alphabetical order) UK Boots-Alliance Pharmacy, Co-op Pharmacy, Lloyds Pharmacies, Sainsbury’s Pharmacy and Tesco Pharmacies. Various Independent Primary care Pharmacies UK

Aug’06- Jun’07: Laser Primary Care Pharmacy, UK, 9 Oakwood road Spark Hill, Birmingham, B11 4EX as Pre Registration Trainee including Hospital Training and clinical work.

Other Work

Jun’04-Aug’04: Boots the Chemist UK Darlaston, WS10 as Pharmacy Assistant

June 2001(8 weeks) Nationwide Locum Services

Lloyds Bank Chambers, 116 High St, UK West Midlands B66

Duties: - Making bookings for locum and newly qualified, dealing with customers on the phone and general admin office work. Customer service skills and communication skills developed

June 2000(8weeks) University Of Central England UK (U.C.E.)

Birmingham

Duties: - Data entry and general admin/clerk work in the radiography department

June 2000: Worked in hospital, in general hospital covering many wards shadowing surgeons at City hospital, sand well UK Birmingham (1week)

Assessments

Member of the BPSA, and societies at University and organized events like Tournaments, Charity funds and Mosque appeals

Polypharmacy Certificate of Study in Mar’16

Repeat Dispensing, Certificate of study, Assessment in Nov’09

Medicines Use Review (MUR) Accreditation Assessment via. Continuous Postgraduate Pharmacy Education UK (CPPE) Passed in APR’09

Minor Ailments, including clinical nature; assessment Passed in Apr’09

Hospital Pharmacy modules

Accessed Certificate of Study, Prescribing Guide, including aspects of safe, cost effective evidence based prescribing in Feb’16

Accessed Certificate of study Transfer of Care Supporting Patients moving in and out of hospital (NHS Health Education) in May’15

Continuous Professional Development (CPD) Royal Pharmaceutical Society /General Pharmaceutical Council UK (GPhC) Assessment of CPD Passed over 90% meeting standards; continuous Professional Development on going through career including from the Pharmaceutical Journal UK and other sources in Apr’10

Anticoagulation managing patient prescribing and problems in Apr’07

Certificate of study, Clinical therapeutics, acute coronary Syndrome and secondary prevention of Coronary Heart Disease in Nov’06

Member of the General Pharmaceutical Council, UK (GPhC) Registration Number 2065938

Former Member of the Royal Pharmaceutical Society, UK (RPS); receipt of a Clinical Pharmacy Journal Registration Number

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